SUMMARY

• A 19 - year experience majorly in the IT industry with strengths ranging from IT Engineering and IT Architecture to Programming to Project and Team management. During my career, I have completed a number of projects related to Project management, Application packaging, Training, Defining and Implementing standards and best practices, and process improvement.
• Have a strong background in planning, designing, developing, and implementing solutions in a client/server environment with a focus on reducing cost and increasing business unit productivity.
• Extensive Support Roles on Various platforms like Windows 10, Window 8/8.1, Window 7, and Windows XP Professional SP3 & Windows Server 2012/2008.
• Business Analysis, System Administration / Implementing Application Development Process.
• Diverse Experience in Energy/Utility, Finance, Banking, Retail, Trading Floor, Health and Industrial sector.
• Experience with the following technologies: Citrix XenApp, Citrix NetScaler, Citrix Storefront/Web interface, Citrix policy management, VMware vSphere, Active Directory, Group Policy, Windows registry, Mandatory Profiles, DNS, DHCP, DFS, EMET, Windows 10, Windows 7/Server 2008 R2/Server 2012 R2 and Microsoft Office 2007/2010/2013/2016 and Microsoft Office 365.
• Provided ongoing project analyses, mitigated scope, communicate project status, identify/resolve project issues and constraints.
• Comprehensive knowledge of various Software development life cycle (SDLC) methodologies with thorough understanding of various phases: Requirement Analysis, Design, Development, Testing and Implementation of software applications, improve performance and profitability.
• Skilled strategist who transforms strategic plans into workable solutions, working independently with minimal direction.
• Consulted on various engagements including Java Upgrade/Remediation, HTML development, Windows Server administration, Installation and support of proprietary developed software, hardware and software evaluation, end user training/documentation, network management, systems analysis and design.
• Assist infrastructure department in setting and enforcing various IT wide and corporate wide policies.
• Provide advance support for packaging team, application owners, deployment team, desktop support team, and other IT and business units.
• Managed project resources, progress, completion timeframes, and budget with results.
• Experience working with Waterfall, Agile, CAT and Six Sigma (DMAIC) like methodologies.
• Excellent skills in conducting surveys, questionnaire, interviews, brainstorming, JAD and JAR sessions.
• Proven track record of structuring and implementing projects that yield measurable results, including reduced tactical-planning cycle time, cost reductions gained from improved system/process performance, productivity gains through multiple change and improvement initiatives and reduced product-development/release time.
• Design and lead client projects focused on operations and change management, service quality, process improvement, performance measurement, team solutions and organizational performance.
• Hands-on experience on User State Migration from Windows 7 to Windows 10 Migration.
• Design the Architecture and implementation of System Build/Image for Enterprise / Corporate Deployment.
• Good Experience in implementing Project Life Cycle of Applications with Rollouts and Migrations.
• Experience in software testing life cycle, developing test plan and test cases from functional and business requirements, writing and executing system conditions, and conducting testing
• Design Optimal System Builds based on business collaboration and Microsoft’s best practices.
• Good experience in Major application rollouts/ Migrations using AdminStudio 2016, Install shield 2016, Flex Net Manager Suite for Enterprise Wide.
• Adapt quickly to an ever-changing environment by constantly having to find solutions to new problems in a timely manner and then documenting them.
• Knowledge in software distribution Tools Like SCCM, LANDesk, Novel ZENworks and Citrix XenApp.

TECHNICAL SKILLS

Operating Systems: Windows 10, Window 7, XP SP3, Windows NT 4.0, Windows 2012R2/2008R2.

Virtual Environments: VMware Workstation, Horizon View and ThinApp

Virtualization Tools: SoftGrid, Microsoft App-V.

Application Packaging: AdminStudio Suite 2016, Wise Package Studio 8.0 and ORCA.

Scripting: Wise Script, VB Script and PowerShell Scripting.

Web Servers: Apache HTTP/Tomcat Server, IIS and Oracle HTTP server.

Messaging Servers: Microsoft Exchange Server 2007, 2010,2013 and 2016.

Distribution Tools: Microsoft SCCM 2012, LANDesk, Novel ZENworks, Citrix XenApp & Altiris.

Languages: Java, C and C++

Databases: TERADATA, ORACLE, SQL Server, DB2 & MS Access.

Imaging Tools: Norton Ghost, Bart PE & WINPE

Disk Encryption: (PGP) Whole disk encryption, McAfee

Reporting Tools: HP Service Manager, Service Now, Remedy and Intuit QuickBase.

PROFESSIONAL EXPERIENCE

Confidential - Eden Prairie, MN

IT - Consultant

Responsibilities:

• Review the Windows 7 Production Applications, rationalize, Analyze the Applications Compatibility for Windows 10 Environment.
• Package and Repackage Applications using AS2018 Suite, with Wise Script as a Wrapper and Customizations.
• Coordinate Application migration efforts of the existing application portfolio during the Windows 7 to Windows 10 platform.
• Peer- Review and Test the Application Packages for Quality Assurance as Per Standards on Various Levels of Testing like Image Testing, Deployment Testing and Manual Testing.
• Coordinate with Application Owners, SME’s, and Developers to document application Packaging requirements to produce the desired results.
• Creating the Change Request using ServiceNow to ensure applications are moved to production ready status upon successful completion of User Acceptance Testing.
• Provide training documentation as well as training sessions to local and Off-Shore New team members as needed.
• Assist infrastructure department in setting and enforcing various IT wide and corporate wide policies.
• Provide advance support for packaging team, application owners, deployment team, desktop support team, and other IT and business units.
• Responsible for reviewing and defining architecture for client-side solutions.
• Adapt quickly to an ever-changing environment by constantly having to find solutions to new problems in a timely manner and then documenting them.
• Participated in projects as a supporting member to find and solve the root cause on many multi-system issues.
• Worked well under extreme pressure situations, finding solutions and completing the project tasks using Agile methodology and staying on top of project scope.
• Applied Agile and Project Management skills in order to multitask multiple projects at a time.

Environment: Windows 10 / 7, Citrix, Admin Studio 2018, Orca, VMware and Altiris Deployment Tool and Microsoft Share Point.

Confidential - Mounds View, MN

IT Business Systems Analyst

Responsibilities:

• Participate in project planning, documenting configuration requirements and coordinating migration and testing.Drive standardization of processes across businesses, where optimal or value is added.
• Work with project leadership and technical team to ensure current system requirements are documented and can be tested post system migration.
• Work with customers and team members to document requirements, develop test plans, coordinate application migration.
• Hardware assessment of server/Wyse terminals/peripherals and application teams.
• Co-Ordinate with Enterprise Architecture team and Global Security Office to meet their standards.
• Assessed regional readiness (US, LATAM, APAC, GC, EMEA).
• Leveraged partnership with Microsoft to assess app readiness and readiness website.
• Set up process for owners to request access to Windows 10 to test out their applications.
• Reviewed packaged applications by leveraging first Microsoft, then our resources for Install and Load testing.
• Set up SharePoint database to record statuses
• Rationalized 4 app repositories, 3 with non-standard naming conventions
• Communicate program vision to project teams and key business stakeholders. Ensure continued business sponsorship, engagement, and commitment.
• Work with end-users and business partners to assess the business customer requirements, match these requirements to objectives and guide them to the applicable processes and products.
• Engage in communication planning, information distribution, service performance reporting & metrics.
• Understand the capabilities of Confidential IT applications and infrastructure and how to best leverage them in conjunction with customer use cases and scenarios.
• Subject Matter Representative in end user compute tools and technologies (SCCM, OSD, WIN10, Client Security, Virtual Desktops, XenApps; Mobility).
• Assist stakeholders in adopting, utilizing and optimizing End User Compute services.
• Participate in the development of marketing and communication strategies and channels for End User Compute Services.
• Participate in processes and mechanisms to gather customer feedback and share with various IT stakeholders in the development of new services or the improvement of existing services.
• Communicate and Co-Ordinate with Pilot opt in Groups/Users
• Worked with ServiceNow team to publish results through integration of the CMDB

Environment: Windows 10 / 7, Microsoft Share Point, Service Now, Documentum and Microsoft Project 2016.

Confidential - Minneapolis, MN

Technical Project Manager/Operating Systems Engineer

Responsibilities:

• Leading technical project teams from concept to completion.
• Managing resources and international relationships for multiple IT projects.
• Review the Production Application, Rationalize, Analyze the compatibility for Windows 10 Environment.
• Process Improvement of workflow. Reporting and evaluation of Processes.
• Prioritize applications based on importance, difficulty, and resource availability with minimal direction from management to meet tight deadlines.
• Create, maintain and articulate clearly documented processes and standards
• Build the user interface functionality based on the technical requirements document.
• Building relationships between business and technical teams.
• Coordinate Application migration efforts of the existing application portfolio during the Windows 7 to Windows 10 64 Bit platform.
• Co-Ordinate with Engineering Team/SME/Business Users as a Liaison for Accurate Process for Applications by documenting the application process
• Assist infrastructure department in setting and enforcing various IT wide and corporate wide policies.
• Interact with Vendors for any issues related to Applications
• Verify New Application Requests in the Queue as per Business Requirements from the Business Owners.
• Coordinating with the Subject Matter Expert (SME) and Application Owners to produce the desired results.
• Gather information from Business Users and Requestors for the Application Requirements.
• Create/Approve the Change Request using Remedy to ensure applications are moved to production ready status upon successful completion of Pilot / User Acceptance Testing.
• Assist/Prioritize Problem Tickets in Remedy based on importance, difficulty, and resource availability with minimal direction from management to meet tight deadlines for Production and Deployment Issues.
• Provide required problem and status and Time reporting Data Maintenance
• Execute testing, QA and production roll out of the solution and subsequent enhancements.
• Develop, implement and analyze system reports identifying trends and opportunities for operational improvements.
• Manage organizational change, Comply with the Software Development Lifecycle (SDLC) methodology.

Environment: Windows 10 / 7, Admin Studio 2016, VMware Workstation 12, App - V Sequencer 5.1App-DNA, Remedy, PAC 2000, Cosmic, Share Point and SCCM 2012.

Confidential - Minneapolis, MN

IT - Systems Analyst.

Responsibilities:

• Leading the technical development, implementation, and support for management aspects of this project.
• Support and assist the Engineering team on overall Project Scope for the Migration.
• Monitor Windows 7 Images are updated with required patches for each release for Enterprise Machines.
• Manage VDI’s Virtual Machines and Maintain the Pool for Remote Testing.
• Co-Ordinate with SME/Business Users as a Liaison for Accurate Testing Process for Applications by documenting the application install, uninstall and post install process.
• Co-Ordinate with testers at the Time of testing to record testing process. If any issues found in testing applications, create Failure Investigation Documentation and Find a resolution to fix the Problem by Root Cause Analysis.
• Support testing activities in a system rollout, review test scripts (instruct a system tester on how to test the system) and also sometimes runs a particular part of User Acceptance Testing (UAT).
• Soliciting project sign off with internal/external clients upon completion of projects.
• Update Remedy on a regular basis to save time on task management and tracking project status for Project Management and Track the status of Change Requests Tickets
• Monitor application support tickets for the customers when in need for production issues and escalate to concerned teams.
• Participate in Change Control meetings as required, Review/Status Meetings with Team for performance base and planning. Project Co - Ordination.
• Assist in High Priority Projects,planning and assigning tasks, monitoring progress and providing status reports to upper management.
• Co-Ordinate with Hardware Refresh Team to check if the End Users need a Tech refresh before Migration.

Environment: Windows 7/ XP, Admin Studio 2015, VMware Workstation 11, Intuit Quick Base, Remedy, Share Point and SCCM 2012.

Confidential - Lake Forest, IL

IT - Architect

Responsibilities:

• Created Application Packaging Standards with SOP definition and Templates for the Confidential EUC Team for the Use of AdminStudio 11.5 as it was a Wise Shop Prior for Win XP Platform.
• Preparing and maintaining the packaging procedures and instructions from which the packaging team will create packaged applications, as well as acting as the escalation point and investigating any issues that may arise from the packaging process.
• Coordinate with Project Managers, Application SME Leads to understand the specific packaging requirements. Responsible for handling new application packaging requests, escalations, provide documentation and deliver quality packaging solutions.
• Providing technical support and guidance through consulting, teaching and mentoring, and publication of documentation on a global level.
• Identifying and specifying the application and/or system requirements, understanding functional specifications in order to devise technical design specifications.

Environment: Windows 7 / XP SP3, Admin Studio 11.5, VMware Workstation 9.0 and SCCM 2007.

Confidential - Charlotte, NC

Applications Systems Engineer

Responsibilities:

• Creating automated installs using Admin Studio tools and Wise Packaging Studio scripting.
• Specialized in packaging of large complex applications designed for distributed environments
• Creating Windows 7 Images for the Application Packaging Environment and for Virtual Environment.
• Migration of Application from Windows XP to Windows 7 platform.
• Generating Test Reports from SCCM for status logs such as Advertisement, Collection and Package status.
• Test Deploy applications to Desktops through Centralized distribution using SCCM.
• Peer- Review and Test the Application Packages for Quality Assurance as Per Standards.
• Testing Applications on Various Levels like Image Testing, SCCM Testing and Manual Testing.
• Contribute to the overall software distribution process by incorporating packaging best practices to increase installation success rates and tracking abilities.

Environment: Windows 7 / XP SP3, Admin Studio 11.5, Install Shield 2012, Wise Package Studio 8.0VMware Workstation 9.0, App - V Sequencer 4.6, DSL, PAC 2000, Remedy, Cosmic and SCCM 2007/2012 for Application Distribution.

Confidential - Detroit, MI

Project Lead - Applications Enginee

Responsibilities:

• Coordinating with the Subject Matter Expert (SME) and Application Owners to produce the desired results.
• Follow the Basic Test Process like Install, Launch and Functionality to Test the Vendor applications.
• Peer -Review Application Testing, Interoperability, Compatibility Testing for Windows 7 Migrations.
• Performing certification tests on hardware/software/Printers as part of the Migration Process.
• Complete the Change Control Process and move Packages to Production SERVERS for Deployment.
• Update the Share Point on a Daily Basis when a Package Request is created / Completed.

Environment: Windows 7 / XP SP3, AdminStudio 10, Wise Package Studio 7.0 SP3, VMware Workstation 7.1, Total Uninstall 4.2.9, Orca 4.0, Norton Ghost and SCCM 2007 for Application Distribution.

Confidential - Minneapolis, MN.

Applications Systems Engineer

Responsibilities:

• Create robust software installation packages for the purpose of distributing a comprehensive inventory of applications, security patches and configuration files for the corporate enterprises.
• Specialized in packaging of large complex applications designed for distributed environments and implementing upgrade, patch, and self-healing actions via MSI database.
• Creating Windows 7 Images for the Application Packaging Environment and for Virtual Environment.
• Created Templates for Application Packaging on Windows 7 Platform for Wise Package Studio 8.0.
• Developed the Architecture for Migration of Application from Windows XP to Windows 7 platform.
• Developed Windows 7 Migration Process, Application compatibility testing for Windows 7 Migration, Creating WIM images, Ghost Images, Windows Automated Installation Kit (Windows AIK), ImageX, Windows System Image Manager (Windows SIM).
• Sequencing of 32-bit and 64-bit Applications using App-V and SCCM 2007 for Deployment.
• Generating Reports using SCCM for status logs such as Advertisement, Collection and Package status.

Environment: Windows 7 / XP SP3, Wise Package Studio 8.0, VMware Workstation 7.1, App - V 4.6PAC 2000, WANDA, Confidential Compare, Orca 4.0, Norton Ghost and SCCM 2007.