SUMMARY

• 9 years of IT experience in business analysis, design, implementation and software testing. Certified Professional Scrum Master (PSM - 1) and Certified Scrum Master (CSM). Experience with analyzing business needs, gathering requirements, planning, organizing, documenting and testing software applications.
• Experienced with Agile (Scrum) Software Development, Waterfall Methodology and Hybrid methodology.
• Practical experience of successful Scrum based development team management as a Scrum Master.
• Coaching Development Team in understanding scrum ceremonies like Sprint planning meetings / Sprint Review Meeting / Sprint Retrospective / Backlog grooming meetings. Coaching Product owner in writing effective user stories.
• Coaching team in value-based prioritization and challenge the norm time to time to ensure focus is on delivering value.
• Strong cross - functional business analyst and team leader with the ability to create cohesive, effective and productive teams that successfully define, plan, and execute strategic enterprise-wide initiatives.
• Consistently successful in delivering discrete deliverables that meet or exceed customer and stakeholder expectations through effective collaboration to define requirements, process flows, test strategies and acceptance criteria.
• Efficient in managing sensitive stakeholder communication detailing the SDLC lifecycle and project status on schedule, scope, budget, performance variance and critical issues.
• Passionate, resilient and focused in maximizing opportunities to refine and expand skill-set to add greater value to teams and stakeholders.
• Prioritizing requirements with the help of client stakeholders.
• Performed Gap analysis and implemented updates for the Data Warehousing Application.
• Develop Process Flow and Work Flow diagrams for the management team to understand the application flow.
• Provided support to Project manager with managing change of requirements and monitor project development, timelines and milestones.
• Helped with data modeling and defining the conceptual and logical model of the data warehouse.
• Provide Pre-& Post Go-Live (implementation) support to address end user queries.
• Documentation includes: Business process documentation, business process modeling, HLDD's (SRS/SDD/BRD) and LLDD's (FRD/RTM).
• Hands on experience of writing effective and successful proposals and statements of work.
• Experience in creating prototypes, wireframes and UIDD's. Developed use case diagrams, sequence diagrams and activity diagrams.
• Experienced in Orchestration process and centralized business engine rule.
• Proficient in SOA implementation, with a good knowledge of webservices, web methods, XML, WSDL, SOA.
• Hands on experience identifying and documenting with Client side, Server side and Database Validations.
• Worked extensively with dimensional modeling, data migration, data transformation, data modeling and performance tuning.
• Adapt at writing Data Mapping Documents, Data Transformation Rules, Maintaining Data Dictionary, Data Migration Documents.
• Experience in integration testing, system testing, user acceptance testing (UAT), functional testing, regression testing, GUI testing and performance testing.
• Experience in documenting Technical User Manual, Live Presentation, Recording Demo’s on Product, Release Notes and assisting Proposal Manager’s on RFP’s.
• Developed mock-ups and wireframes along with the screen designs using MS Visio.
• Developed reports using Tableau v8.0 to communicate information using graphs, charts and other info graphical solutions to the project team.

TECHNICAL SKILLS

Modeling & Designing Tools: MS Visio, HTML, Bizagi and Balsamiq

Reporting & Tools: Tableau, SharePoint, Cognos, Rally.

Defect Tracking: JIRA, IBM Rational Clear Quest, Bugzilla, HP ALM QC

SDLC Methods: Agile/Scrum, Rational Unified Process (RUP), Waterfall, Kanban, Scaled Agile Framework (SAFE)

Languages: HTML, CSS, XML, UML, C, C++, Java, SQL, JSON

Databases: Oracle 11g/10g/9i, SQL Server, SQL Workbench, MS Access.

Operating Systems: MS Windows X, LINUX, Mac OS X, Android.

Other Tools: Microsoft Project, MS Office Suite, MS FrontPage, Visual Studio, Eclipse, NetBeans IDE, RTC, SAP ERP, Oracle ATG 11.2, Remedy

Web Services: SOAP UI, RESTFUL, Postman, Swagger Hub

PROFESSIONAL EXPERIENCE

Confidential, Kansas City, MO

Business System Analyst

Responsibilities:

• Experience in portfolio of applications that support major technology programs and the built out of contemporary applications. These applications are focused on Omni channel Communication and Skill based Routing.
• Facilitated the establishment and implementation of standards and guidelines that guide the design of technology solutions including integration of multiple platforms, operating systems and applications across the enterprise.
• Understand client's existing systems and workflows.
• Evaluated requirements and custom solutions to support operational.
• Coordinated with vendors to analyze solutions, system integration and implementation strategies.
• Gained contact center subject resource experience as it relates to skills-based routing, computer telephony integration, agent monitoring, call recording, work force management, reporting and integration with other applications such as CRM solutions.
• Submit written reports, including project status and time reporting.
• Call center subject matter resource for technical build out and attended meetings as required.
• Works independently as a consultant-business analyst in recommendations for call center business architecture including upgrading, testing, and implementation support.
• Tracks industry trends and maintains knowledge of modern technologies to better serve the enterprise's architecture needs.
• Experience with implementing AJAX in UI/UX for asynchronous calls.
• Proactively evaluated systems, made recommendations for improvement and resolves any known issues while avoiding user impact for migrating the existing customers.
• Identifying, recommending and supporting the implementation of various programs for the improvement of call center.
• Experience in migrating data from source to AWS Redshift.
• Experience with implementing transformation logics creating stub for cluster nodes in AWS Redshift.
• Identify and address call center technical infrastructure specific gaps.
• Worked on API’s and accessed third party Microservices.
• Experience in migrating data from S3 to AWS Redshift streamlining process.
• Knowledge on SAML feature which supports single sign on capabilities.
• As a part of migration, I was also responsible for testing the new features and changes in the product by assisting the QA team.
• Assisted Proposal Managers in writing Request for Proposals.
• Experienced in JIRA tool for tracking the issues.

Environment: JIRA, Team One, Bugzilla, AWS Redshift, Confluence, Unified Communication, Swagger hub, MS Project, J2EE

Confidential, Brooklyn, OH

Scrum Master / Business Analyst

Responsibilities:

• Mentored and coached the teams on Agile methodology and Scrum values and process.
• Initiated and participated in cross-organization dependencies for/from other scrum teams monitored and tracked PI milestones, and facilitated mitigation of issues and risks.
• Worked with onsite and offshore development teams on prioritizing user stories and creation of sprint backlog.
• Conducted time boxed daily scrum meeting; facilitated Sprint Planning meeting, tracked team velocity and Sprint progress using Sprint Burn down Chart and Product Burn Down Chart using Rally.
• Worked with Release Train Engineer (RTE), to facilitate Scrum of Scrum meeting and participated to update the project status and to work on the progress of the project.
• Responsible for ensuring User Stories meet the INVEST Criteria and Ready Stories Meet SMART.
• Assisted the Product Owner and business users with providing detailed requirements for the team to start the implementation.
• Implemented Moscow, Business value based technique for user story prioritization in Product Backlog and Scrum poker, T-shirt sizing for user story estimation in Sprint backlog and assisted in drafting the Scrum Artifacts by collaborating with technical teams and stakeholders.
• Worked with the product owner and development team in deciding and negotiating the definition of done and acceptance criteria for Potentially Shippable Product Increment (PSPI).
• Tracked Sprint progress using Sprint Burn down Chart and Burn up Chart. As experienced Scrum Master anticipated and removed impediments from project team’s path and pushed them to deliver quality results based on schedule.
• Improved the Teams efficiency through retrospective feedback by conducting Happy Histogram, silent Writing Technique and made sure that the necessary Improvements are been made for further sprints.
• Assisted in removal of impediments and monitoring defect logs, which in turn assist in velocity calculation for superior planning of upcoming sprints.
• Worked with API and web services. Good knowledge of soap and restful web services including SOA architecture.
• Used MS Office extensively (Word, Excel, Access, PowerPoint, Outlook, Project) for calculations, graphs, analysis, presentation and documentation throughout the project.
• Proficient using Rally for creating individual/group dashboards, making user stories, creating defects, updating tasks and tracking team's work.Coordinated with Scrum Masters to relegate dependencies during the sprint.

Environment: Agile-Scrum, Jira, MS-Visio, Confluence, Java, Jasmine, ODI, MS Visual Studio, IBMDb2, Tableau, MS Office, Rally

Confidential, ORLANDO- FL

Sr. Business Data Analyst

Responsibilities:

• Experience in data profiling the source systems.
• Worked with internal architects and assisting in the development of current and target state enterprise data architectures.
• Worked with project team representatives to ensure that logical and physical data models were developed in line with corporate standards and guidelines.
• Involved in defining the source to target data mappings, business rules and data definitions.
• Experience in defining business engine rules for Orchestration.
• Responsible for defining the functional requirement documents for each source to target interface.
• Documented, clarify, and communicate requests for change requests with the requestor and coordinate with the development and testing team.
• Reverse engineered all the Source Database's using Oracle ODI.
• Documented data quality and traceability documents for each source interface.
• Designed and implemented data integration modules for Extract/Transform/Load (E-LT) functions.
• Involved in data warehouse design.
• Analyzed Cost Benefit analysis to stream line the process.
• Experience with various E-LT, data ware housing tools and concepts.
• Documented the complete process flow to describe program development, logic, testing, and implementation, application integration, coding.
• Worked with internal architects in the development of current and target state data architectures.
• Worked with project team representatives to ensure that logical and physical ER/Studio data models were developed in line with corporate standards and guidelines.
• Used data analysis techniques to validate business rules and identify low quality missing data in the existing Amgen enterprise data warehouse (EDW).

Environment: Oracle 10g/11g, MS Access, MS Excel, MS Word, MS Outlook, Oracle ODI, Crystal Reports, PowerPoint and SharePoint, J2EE, Tableau

Confidential

BUSINESS ANALYST

Responsibilities:

• Facilitated requirement gathering sessions such as JAD, JAR and Brainstorming
• Gathered, analyzed, defined and documented Business Requirements Document (BRD) and Functional Requirements Document (FRD)
• Translated user requirements into process flow documentation using use case scenarios, UML diagrams and Data Mapping documentation mainly defining business logic/rules and source to target attribute mapping
• Ensured SLA was met as per client requirements
• Performed feasibility, risk and impact analysis to ensure Quality compliance and management as per requirements
• Conducted workshops with the technical and design team to set up relational database architecture by creating design documents with stakeholder acceptance
• Managed relationships between database end-users and department resources, communicated data administration rules to management and staff via oral and written reports and presentations
• Created, developed and managed internal procedures for various job functions and triggers to establish data integrity and performance management of database updates and querying
• Worked with the Internal IT department to configure software to perform testing, data storage, performance efficiencies and database enhancements in a timely manner
• Designed change control plans and procedures the organization will execute in the event of a disaster to minimize damage, restore operations, maximize system resilience as per business expectations
• Communicate with Operations, Production Support and Quality Assurance to schedule and conduct disaster recovery planning meetings for establishing disaster recovery testing methodologies
• Trained the employees on their responsibilities concerning business continuity procedures and the point of contacts in case of unforeseen issues
• Performed data profiling and prepared data required for all external reporting requirement using auditing reports and tools
• Worked with the implementation team to develop customized reporting solutions to support end user navigation and seamless GUI experience
• Implemented user interface prototypes using Balsamiq wireframes and mockups
• Worked closely with the validation team to develop test scripts, test cases and UAT testing

Environment: Waterfall, UML, MS Office, MS Visio, Balsamiq, Oracle, SharePoint, HP Application Life-Cycle Management (ALM)

Confidential

Business Analyst and Report Developer

Responsibilities:

• Analyzing the Business requirements from clients for the new application, requirements to perform Design, document, develop, test and implementing it accordingly.
• Provide the estimations for the new work orders received.
• Maintain & Support the existing software by handling technical issues or enhancements raised by the client.
• As a reviewer, was responsible for reviewing tasks done by team members and peers and make sure the quality product/Solution is deliverable to the customer.
• Responsible for the quality procedures to be followed and documented correctly.
• Co-ordinated with client for business concerns.
• Experienced in graphical user interface mockup and website wireframe builder application.
• Fix the defects raised as part of the SIT and UAT phases.
• Resolve any impediments for the team for smooth progression of the project.
• Comfortable generating high and low-level system architecture diagrams and design documentation.
• Implement the new components in production and provide production support in the warranty period.
• Able to develop the SQL Queries to be executed at database to compare the OBIEE Reports for matching the outputs.
• Experience in developing the Discoverer Reports using Discoverer Plus/Viewer
• Used the SQL Inspector to generate the SQL Query in Oracle Discoverer and compared to validate the conditions generated are as per the requirement
• Hands on experience on Balsamiq mockup tool.
• Used the OBIEE Usage Tracking to validate the SQL Query generated for the OBIEE Report
• Resolve all the production incidents within the specified as per SLA.
• Document the new projects implemented in production for future reference.
• Trained new members in the project.

Environment: Waterfall, UML, MS Office, MS Visio, IBM Cognos, Balsamiq, Oracle, HP Application Life-Cycle Management (ALM), OBIEE