SUMMARY

• IT liaison with over 7+ years of experience working as Business Analyst, and UAT analyst in multiple environments such as Waterfall, Agile, Hybrid.
• I have strong experience of interacting with clients to transform their business problems into technology solutions and ensuring that business goals are met.
• Robust knowledge in business analysis, business strategy, planning, budget forecasting, tracking, validation, system development, identifying risk, progress report, developing testing strategies and UML.
• Robust knowledge in partnering with project team to understand the project requirements, identify UAT (user acceptance test) scenarios and maintain UAT test scenario to ensure that the user experience meets the business requirements as expected.
• In depth experience working in Agile (RUP and SCRUM) and Waterfall (SEP) SDLC processes.
• Proficient in interacting with stakeholders, gathering requirements through interviews, workshops, and existing system documentation or procedures, defining business processes, identifying and analyzing risks using appropriate templates and analysis tools.
• Skilled in documenting Business Requirements Documents (BRD), Requirements Traceability Matrix (RTM), and Functional Specification Document (FRD).
• Excellent skills in facilitating Joint Application Development (JAD) sessions.
• Adept in creating Use Cases, Process Flows, and Unified Modeling Language (UML) diagrams like activity diagrams, Sequence diagrams and Class diagrams.
• Extensive experience in creating Wireframes and conducting various walkthrough and demo sessions.
• Proficient in coordination of defect and change management, monitoring the status using HP Quality Center, Rational ClearQuest, Bugzilla and JIRA.
• Significant experience in creating/testing requirements specifications, process models and business rules for eCommerce solutions.
• Knowledge in operations forfixedincomeproducts (CDS, CDX, Interest Rates, Bonds, Futures, and Structured Products) and fraud prevention, AML (Anti Money Laundering) via BSA.
• Knowledge in Loan Servicing and mortgage lending experience using Loan IQ.
• Experience with mortgage transaction which includes many complex components such principle and interest payments, taxes, hazard insurance, mortgage insurance, natural disasters, etc.
• Knowledge in assisting with implementation and testing of LOS (Loan Origination system) and LSS (Loan Servicing Systems).
• Experience in reviewing the UAT process to be in alignment with business goals.
• Executed UAT tasks including, but not limited to the validation of use case stories and bugs, client configuration, styling, layout, email trigger and templates, PM and AM client requests, OS, browser, mobile and platform - specific testing and end to end testing.
• Excellent skill sets to work with cross functional teams to develop test cases for each project which will be used during UAT.
• Experience in providing production support from a business perspectivefor the supported applications to address production issues; analyze, diagnose and submit system defects; analyze production policies and recommend corrective action for policies with known issues.
• Responsible for analyzing, developing and implementing process improvements which help track and report various application developments.
• Partnered with project team, technology/development teams and business stakeholders/SMEs to understand the project requirements, identify UAT (user acceptance test) scenarios and maintain UAT test scenario relationships to business requirements to ensure that the user experience meets the business requirements as expected and confirm business objectives are met.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Sr. Business Analyst/ UAT Analyst

Responsibilities:

• Worked with mortgage and banking regulatory requirements such as RESPA, TILA, HPA, FDPA, FDCPA, ECOA, UDAAP, GLBA, relevant implementing regulations, as well as state level limitations and requirements.
• Robust testing knowledge in operations for fixed income products (CDS, CDX, Interest Rates, Bonds, Futures, and Structured Products) and fraud prevention, AML (Anti-Money Laundering) via BSA.
• Proficient UAT analyzing knowledge with origination servicing systems such as Black Knight MSP (BKFS), LoanSphere, BDE data, LoanIQ, ACAPS, KeyView, CLS.
• Used financial management systems such as Oracle Federal Financials and SAP Finance in performing testing, Electronic Bank Statement payments, Lockbox Payments, analytical, budget, and advisory functions.
• Assisted the Commercial Deposit Services Team with testing Commercial Banking clients regarding incoming and outgoing wire transfer research requests; worked directly with internal departments (Wire Transfer/Operations Support) to resolve any wire transfer issues in a timely manner.
• Responsible for monitoring and testing the process for incoming and outgoing wires, complying with the Bank Secrecy Act (BSA) and Anti-Money Laundering regulations, confirming both Originator and Recipient through the Office of Foreign Asset Controls (OFAC).
• Managed UAT across projects, preparing UAT Plans, Test Cases, UAT Training.
• Experience in creating User Documentation, User Training, and Planning for Deployment process, Post-production support etc.
• Assisted Business User during deployment in formulating User Acceptance Testing (UAT) for customized application and getting confirmation for product Release.
• Conducted Kick-Off Meet with the Business Users and orient them the RDI UAT Process.
• Created quality UAT testing strategies, planed resources and schedules, and managed execution of UAT activities with multiple Agile teams or Business units.
• Developed user acceptance test plans by analyzing business requirements and engaging with project team members and subject matter experts as necessary.
• Managed user acceptance testing process with business users, identifying the testing team and setting up a testing schedule.
• Tested functionality alongside business subject matter experts and on own in order to test the delivered functionality in real-world scenarios.
• Collaborated with external and internal development teams to address issues found during UAT and validate that corrective actions taken by development resolve those issues.
• Collaborated with and supported IT business analysts and business representatives during the requirements elicitation process.
• Supported the development of the UAT analysis and solution design team, including participating in the creation and implementation of templates and improvement of the relevant sections of the development life cycle.

Confidential, Chicago, IL

Salesforce Business Analyst/ UAT Analyst

Responsibilities:

• Communicated with the Business as well as Development participants from different regions for discussing results, decision-making and planning of the deliverables.
• Extensive experience in identifying risk throughout project portfolio, risk mapping and working closely with the Risk Management teams, legal & compliance, Regulatory Relations, AFS and the business units to ensure projects are effectively completed and delivered.
• Lead large and small size teams and worked closely with business staff, technical staff, SME, application development team and with testing team to ensure that the business requirements are met.
• Analyze the business functionality to quantify and monitor risk within strategic initiatives to determine control effectiveness and efficiency.
• Served as SME for various request from within and outside the business organization for UAT and record keeping to make sure data is accurate and complete.
• Interacted with business owners, project stakeholders and cross-functional teams in defining project charter, providing estimates, scope management, resource management, change management, vendor management and risk management.
• Assisted the Project Manager in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
• Lead business requirements and business process elicitation to inform the organization’s CRM strategy and roadmap leveraging the salesforce.com platform.
• Planed and facilitated working session with stakeholders to inform process and requirements definition; prepare meeting facilitation plans and materials including, but not limited to, process models, prototypes leveraging a sandbox environment, questionnaires, etc.
• Performed in depth business process and/or data analysis and propose process optimization recommendations and solution options to maximize effective usage of the salesforce.com platform.
• Lead and/or perform the necessary configurations within salesforce.com using web-based administrative tools (form layout, workflow design, view creation, etc.).
• Lead and/or perform the necessary administrative tasks to support the rollout of the solution including, but not limited to, the creation and management of system users and permissions, management of organizational data and the identification and monitoring of data architecture intersection points with other enterprise systems.
• Assisted in the creation of training documentation, knowledge transfer documentation, and develop and document standard operating procedures.
• Refined and/or develop and facilitate end-user production support processes and policies (related to the salesforce.com platform).
• Assisted Business User during deployment in formulating User Acceptance Testing (UAT) for customized application and getting confirmation for product Release.
• Created quality UAT testing strategies, planed resources and schedules, and managed execution of UAT activities with multiple Agile teams or Business units.

Confidential, San Antonio, TX

Business Analyst/UAT Analyst

Responsibilities:

• Responsible for the implementation testing efforts of a new web-based (SAAS) global eTMF (electronic Trial Master File) application by working with the business and IT teams, I was responsible for defining the project scope, identifying resources, budget creation and project approval.
• Conducted story refinement sessions; assist in ABC Workshops, sprint planning and backlog refinement sessions.
• Reviewed daily OFAC reports to identify accounts which may be subject to OFAC sanctions or blocking and escalate possible OFAC matches.
• Analyzed and resolved transaction monitoring alerts generated by the teams monitoring system by conducting research and account reviews to identify trends and patterns consistent with AML (Anti money laundering), terrorist financing or other financial crimes in order to detect and deter suspicious activity under the BSA (Bank Secrecy Act) and AML (Anti-Money Laundering) rules and regulations.
• Completed Data Critical Program (DCPNP) survey for all applications under Treasury and Risk IT.
• Involved in Privilege Accounts Downgrading (ITPA), assigned and helped developers within team to raise CRs and cooperated with Windows Team to make sure the process smoothly and successfully.
• Gave status update monthly to Senior Managers of progress made on all aspects of risk control and milestones achieved and shared with RTB team to improve their performance.
• Responsible for data analyses to identify significant trends requiring further investigation, root causes, and predict potential impact.
• Assisted in performing risk rating mitigation reviews and/or statistical report reviews to ensure set parameters in AML system remain relevant.
• Investigated patterns and anomalies in customer data detected by the Bank’s AML system that is indicative of money laundering, underlying criminal activity or structuring by using transactional and customer records, reports and publicly available information. Documents investigation results to support decision-making for federal Suspicious Activity Reports.
• Worked closely with department managers to ensure that departmental policies and procedures are in place and are updated as needed in accordance with Bank and regulatory requirements. Reviews results of screening entire customer base and new customers accordingly on a monthly basis.
• Contributing to software process-reengineering efforts aimed at evolving current software development practices to adopt Lean/Agile and Scrum practice.
• Created quality UAT testing strategies, planed resources and schedules, and managed execution of UAT activities with multiple Agile teams or Business units.
• Planed and lead business’s test activities, acting as coordinator for business-related quality activities, deliverables, issues, status reporting, and resources for the project.

Confidential, Smithfield, RI

UAT Analyst/ Manual Tester

Responsibilities:

• Entered, manipulated, and reported on business rules stored in commercial requirements management tools (Project Management Database, Wiki, etc.); maintain version control system throughout the project and when developing close-out documentation.
• Assigned to projects within the bank’s Commercial Banking Cash Management Solutions area working on projects pertaining to Global Payment Processing infrastructure design and implementation of Commercial Checking, Balance Reporting & Cash Position (today’s transaction history), Wire Services (Domestic and FX), ACH Payments, Sweep andZBAServices, Information Services, ACH Fraud Review, Electronic Messaging and Book Transfers.
• Provided weekly and monthly management reporting on the deposit portfolio such as balance trending, market rates and pricing, exception reporting, and segment level portfolio overviews.
• Managed the credit quality of theDDAportfolio throughspreadsheet modeling analysis of checking account advance program for revenue projections, spreadsheet modeling analysis of checking account recovery program for revenue enhancement, development of underwriting policies and guidelines, monitoring/forecasting monthly and quarterly account performanceand risk/return evaluation, account management strategy and scorecard evaluation/maintenance.
• Delivered the Middle Market Banking and Specialized Industries (MMBSI) Deposit Pricing and Solutioning teamswith technical sales support including deal pricing and product modeling analyses, PitchPro internal and client-facing materials, and analysis of client metrics using Excel and other internal reporting tools.
• Assisted in developing, writing, and maintaining procedures; Evergreen ownership of designated procedures within Wealth Management Answers.
• Wrote testing requirements for Cash management practices were implemented in the project for automated clearing house,sweepaccounts, and balance reporting services.
• Conducted Gap Analysis and created an AS-IS workflow to better understand the mechanics of the existing system
• Worked with the project manager in preparing the project plan and schedule accordingly using MS Project.
• Extensively used Confluence Team Collaboration Software for content management, progress of project and daily team tasks.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using Rational Rose.
• Facilitated stake holders strategic planning by Estimating cost, budget proposals, and recommended subsequent budget enhancements and planned changes to the product and other marketing programs through analysis.
• Assisted in designing test plans, test scenarios and test cases for integration, regression and user acceptance testing.
• Prepared the defect and script status report to assign defects and scripts and resolving them
• Assisted Business User during deployment in formulating User Acceptance Testing (UAT) for customized application and getting confirmation for product Release.

Confidential, Atlanta, GA

ECommerce Business Analyst/ UAT Analyst

Responsibilities:

• Understanding the impact of IT changes within Delta, and how they will affect AIR4 partner airlines and the Service Recovery product suite.
• Work with application support and IT development teams to fix software bugs and escalate issues for Delta and AIR4 partner airlines.
• Proactively identify opportunities to leverage Delta's technical solutions and emerging technologies to facilitate these solutions to the Delta Connection airlines.
• Worked with IT/software development team and focused on enabling Collaboration within an engineering team.
• Worked with Senior BA to Facilitate and conduct (JAD) Joint Application Development Sessions to determine business requirements by bringing the stakeholders and IT team on a common platform and created target questionnaires for both of them.
• Assisted the Lead BA to Design and administrator Microsoft SharePoint for all documents repository and team management and progress tracking of the project.
• Used SharePoint as a single place to store all project/team related documents and collaborate with team.
• Assisted with RAD sessions with small integrated teams of developers, end users and IT technical resources to shorten iterative development cycles.
• Identified and recommended training needs in response to process changes and/or new product/system implementations.
• Learned to In corporate analysis into detailed functional specifications documentation(FSD), including data samples, use cases, user stories, key project assumptions, report samples, data flows, logical data models and other details required to bridge the understanding between business and technical teams.
• Involved in project estimates and planning, tasks scheduling and tracking, risks identification, project status review and reporting by OBIEE.
• Feasibility Study (SWOT Analysis), GAP Analysis and Competitive analysis to estimate organization and stakeholder change readiness.
• Involved in Facilitating stake holders strategic planning of budget forecasting, proposed enhancements and planned changes to the product and other marketing programs through analysis, decision process facilitation, report preparation and cost-benefit analyses.
• Analyzed business processes and application requirements for sizing of projects considering financial components such as Net Present Value (NVP), value reporting and Return on investment (ROI).
• Developed UAT (user acceptance test) strategy for documentation including, but not limited to, designs, plans, and scenarios in conjunction with project stakeholders that ensure validated deliverables meet business requirements and design specifications.
• Designed, coordinated and evaluated UAT (user acceptance test) efforts for end to end operational process validation for multiple projects.
• Designed, developed and executed test strategies/plans; debug and troubleshoot; collaborate with test resources on proper and testing procedures.
• Reviewed production and UAT (user acceptance test) configurations against the scope document for consistency.