SUMMARY:

• Over 9+ years of IT professional experience with full project lifecycle implementation (SDLC), Requirements analysis, Design, Development, Testing, Deployment and production support of Software applications.
• Highly organized, logical, process - oriented certified professional with over 7+ years’ experience in the Salesforce.com CRM Platform as Salesforce Developer, Salesforce Admin & Post Salesforce implementation support professional. Experience in Banking, Finance, Manufacturers, Insurance and Enterprise ERP brings excellent business analyst and project management skills to the organization in implementing new projects using Agile or SDLC waterfall methodologies to strategically align with company performance, competitiveness and profitability .
• Strong IT experience in Solution Architect that includes all phases of Requirement Analysis, Design, Development, UAT and maintenance of Product / business applications including Cloud Based, Web Applications, Windows Applications, Web Services, Windows Services, Client-Server applications.
• Work with the client to understand their current business issues and pain points; identify the desired To Be process models and solution architecture that will address the issues and pain points.
• Work with the client to build out their CRM strategy and roadmap , enabling both quick wins and longer term strategic goals, leveraging salesforce.com technology.
• Conduct client visioning sessions with executive client management on Integration or Application Rationalization to establish the blueprint for the solution.
• Provide technical oversight for multiple projects at a time, including sharing expertise on standards, guidelines, and design patterns for salesforce.com Applications based on industry best practices.
• Experienced with large scale system implementation, integration, interfaces and data conversion.
• Review and provide guidance on design and infrastructure blueprints , as well as proactively identify and communicate potential issues or risks.
• Maintain responsibility for salesforce.com solution architecture; provide input to salesforce.com Product Development team regarding key features , solutions gaps, and desired enhancements.
• Work with the client to define change and release management processes that leverage the web services implementation model and facilitate the CRM strategy.
• Participate in the client steering committee, objectively monitoring the execution model against the defined vision for success.
• Full lifecycle experience in the design, configuration, testing and deployment of Salesforce.com functionality.
• Experienced in Salesforce.com administration and end user security requirements.
• Review and provide input on detailed design specifications, staffing and budget models, and infrastructure and project plans for alignment with the success blueprint
• Monitor and augment project risk, quality , and health check assessments.
• Publish internal and external high-level progress reporting for key project initiatives.
• Worked closely with Business Users to enable business processes using SFDC.
• Experience working across various SFDC implementations covering Marketing Cloud , Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Experience in SFDC development using Apex classes and Triggers , V isual Force, Force.com IDE, SOQL, SOSL.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation per application requirements
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods , Apex Web Service , Visualforce Pages, Visualforce Components & Controllers
• Configured and maintained user security permissions in compliance with organizational needs
• Proficiency in Object Oriented Languages like C, Java technologies.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP
• Experience in databases such as SQL Server, Oracle and MySQL
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Strong knowledge & experience working in teams implementing Agile Methodologies.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce CRM:  Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Journey builder, Email Campaigning, Marketo.

Custom Integration: Outbound Messages, Workflow & Approvals, Field updaes, Reports, Cutom Objects, Custom Settings, Cusrom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, Custom Application and Sandbox Data Loading..

Salesforce Tools: Eclipse, Force.com IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Languages: Apex, Java, HTML, XHTML, XML, CSS, Java Script

Database: DB2, Oracle 8i/9i/10g, MS Access, and MySQL

Operating Systems: Windows NT / 2000 / XP Pro / Vista/7, Windows Server 2000 / 2003 / 2008 , Unix

Web Related: XML, XSLT, Web Services, SOAP, REST, WSDL, Firebug

Test Automation Tools: Slenium Webdriver, Selenium Grid

Frame Work: Test NG, Page object Model, Data Driven

Defect Tracking Tools: JIRA, Bugzilla, Quality Center

Repository Tools: SVN, GitHub, Bit bucket

PROFESSIONAL EXPERIENCE:

Confidential, Moline, IL.

Salesforce Consultant

Responsibilities:

• Reviewing the user stories and provide the design and get it approved by higher management.
• Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
• Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
• Involved in conducting extended Knowledge Transfer Workshops to familiarize the development team with the platform and ensure their ability to maintain and perform enhancements in the future.
• Created partner determination procedure per Group Company’s activities.
• Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Attending daily standup meetings, weekly scrum meetings and sprint review meetings.
• Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional needs in the application.
• Created various Visual force/html email templates for Email Alerts using triggers and approval process for the clients and customers.
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas. Involved in creation of Profiles, Roles and Permission Sets for all the users in the organization.
• Conducted meetings with state users on code review on the developed objects.
• Worked on Test Cases by developing Test Classes to meet the required Code Coverage in salesforce.
• Created Profiles, Roles and Permission Sets for all the users in the organization.
• Involved in deployment activities and resolving the deployment issues. Deploying components from Sand Box to SIT and UAT environments.
• Configure and used Eclipse, source tree and TFS (Team Foundation Server) to deploy and merge the code between two orgs.
• Maintained technical documentation. Create and lead solution design documents, integrations designs, configuration information, developed API and other interface documentations, etc. 
• Developed call in REST web service to create records from third party system into Salesforce.
• Configured validation rules and used process builder to define the flows.
• Involved in setting up the community portal and creation of users and profiles.
• Identified post deployment activities to perform manually.
• Developed trigger on Apex Sharing for different users that got involved in single transaction record.
• Developed batch jobs based on the different conditions to execute them nightly.
• Maintained trigger class handlers for all the triggers to avoid code in the trigger.
• Custom objects creation and maintained master detail and lookup relationships between two objects.
• Configured approval / workflow processes to create tasks and update fields and multilevel approval.
• Used agile methodology to execute the project deliverables.

Environment: Saleforce.com platform, Apex Language, Sales cloud, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Java Script, JQuery, CSS, WSDL, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows 7.

Confidential, CA. 

Salesforce Consultant

Responsibilities:

• Involved in various activities of the project, like conducting review meetings with business and technical team, requirement gathering, and analyzing requirements, documenting the functional and nonfunctional requirements. Serve as the point of contact for all Salesforce related issues, updates, enhancements and questions for the organization.
• Built and managed custom reports for sales manager and executives.
• Worked with the user group for requirement gathering throughout the planning and implementation and designed the data model to transform the existing business process to salesforce.
• Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes, the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts to suit to the needs of the application.
• Attended daily meetings, weekly scrum meetings and sprint review meetings.
• Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional needs in the application.
• Created various Visual force/html email templates for Email Alerts using triggers and approval process for the clients and customers.
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas. Worked on Test Cases by developing Test Classes to meet the required Code Coverage in salesforce.
• Used Streaming API to implement push and publish service as per the client requirement.
• Created Profiles, Roles and Permission Sets for all the users in the organization.
• Worked on Data Mapping using excel sheets to map all the existing fields from Client and Mainframe Applications to Salesforce.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Developed product capabilities using Force.com, APEX, and Visualforce.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API(XML, WSDL, SOAP,REST)
• Set up Marketing Campaigns, Campaign Hierarchies, and Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity, and Lead. Worked with Data Loader to update, insert and delete records using excel sheets as a part of the data migration.
• Used XML based Web Services using SOAP/WSDL for common interface across all internal and external application and users.
• Worked on the UI layer coding with HTML, DHTML, CSS, Java Script, and JQuery.
• Worked on Data cleaning with excel sheets to avoid duplicate records using External ID.
• Used the Sandbox for testing the developed App after migrating some test data from client application. Used Salesforce Developer Console to execute apex codes and SOQL Queries to verify Salesforce data.
• Worked with the UserAcceptanceTesting (UAT) team to help them understanding the functionalities of salesforce.
• Provided ongoing salesforce.com maintenance support and administration services including periodic data cleansing and fixing runtime issues.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Java Script, JQuery, CSS, WSDL, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, sales cloud, Windows 7. 

Confidential, Farmington, CT

Salesforce Consultant

• Involved in designing and implementing the Marketing enrollments using salesforce Marketing Cloud / Marketing Enrollment Programs mapping with Campaigns.
• Involved in designing and implementing cases and service ticket management using salesforce / Service cloud. Performed GAP analysis and identified the RICEFW’s.
• Involved in designing the channel partner management using Salesforce in integration with third party systems.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Created custom reports and dashboards for analyzing the information provided by the user.
• Responsible for architecting profiles, roles, public groups, queues, permission sets, sharing settings. Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Worked with import tools such as Apex Data Loader and Import wizards.
• Implemented Salesforce.com customizations and drove User Acceptance Testing (UAT) in different environments. Worked in coordination with off-site team during testing and development phase. Experience working with Vendors to troubleshoot issues.
• Resolved Salesforce.com usage problems. Conducted Training sessions for End users and testing team. Review AppExchange applications for functionality and security risks.
• Support change management for all applications in a Salesforce.com instance.
• Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse. Set up and maintained a continuous integration environment using source control, deployment scripting and job monitoring.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Java, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Eclipse IDE.

Confidential

 QA Tester

• Actively interacted with the Business users, product owner and the developers in the Agile team to understand the test scenarios. 
• Created a Test Strategy, Test Plan and Test Cases. 
• Automating the test scripts which are planned, prepared and upgraded using HP Quality Center (QC). 
• Modernized the automation test scripts based on the periodical changes in the functionality requirements of product. 
• Automated various critical points identified in functional testing using Selenium Webdriver. 
• Inserted checkpoints to compare the present behavior of the application being tested to its behavior in the earlier version using selenium IDE.
• Performed automated acceptance tests written in TDD (Test Driven Development) using cucumber. 
• Developed and automated regression test cases with positive scenarios using Selenium Webdriver.
• Also responsible for converting automation scripts to new framework using Selenium WebDriver, Java and TestNG.  
• Implemented Page Object Model Automation framework with Java, Selenium WebDriver and Cucumber.
• Recorded JMeter user scripts implementing parameterization both manually and by data driven wizards in JMeter.
• Design and document REST/HTTP, SOAP APIs, including JSON data formats and API versioning strategy. 
• Executed Backend and Database tests using SQL queries, validating the data for database editing and debugging is conducted using selenium.
• Preparation and execution of test scripts using JMeter and SOAP UI tool to perform Web Services testing.
• Involved in the Continuous Integration of the automation framework with Jenkins. 
• Dynamic and static objects in selenium are dealt with the Xpath and CSS path. 
• Developed test scripts for service calls and rendered data through XML files.
• Did application performance test using Apache JMeter and developed reports in Jira. 
• Dealt with the Bug life cycle phases like Defect analysis, bug tracking and Retesting is performed and maintained the status of reports. 
• Involved in daily and weekly defect and risk meetings. 

Environment: Selenium Webdriver, Cucumber, Java, HTML, CSS, JMeter, JIRA, TestNG, XML, Eclipse IDE, SOAP UI, Junit, Jenkins, SVN, HP ALM/Quality Center, SQL Queries, SQL Developer, Agile.

Confidential

 QA Tester

• Worked with automation testing capabilities within an Agile environment.
• Interaction with Production Owners, stakeholders, Scrum Master, and Developers to fully understand user story requirements and testing needs.
• Used Eclipse IDE with selenium for supporting functional testing of client side application.
• Performed testing on the Web Services API's using protocols like HTTP, HTTPS, SOAP and WSDL using SoapUI tool related with various interfaces. 
• Created and executed test cases that validate the acceptance criteria of each user story.
• Created automation framework in Selenium WebDriver using BDD approach like Cucumber. 
• Involved in writing test cases, Executing, updating results, defect handling using HP ALM tool.
• Testing REST web services in different environments.
• Performed Functional (positive and negative), Exploratory, End-to-End, Smoke, Regression and GUI Testing of the application in different operating systems. 
• Have built a test automation framework based on Page Object Model, TestNG and Selenium Web driver. 
• Performed defect reporting and bug tracking using JIRA and followed up with development team to verify bug fixes, and update bug status.
• Performed cross browser tests in different browsers (IE, Firefox, Chrome, Safari, Microsoft Edge).
• Participated in Bug Fix Verification and communicate the results.
• Involved in building SQL queries for Database testing.
• Built UNIX shell scripts for automating daily file transfer process.
• Worked with test data management team for creating test execution specific data.
• Provided daily progress report to Onshore and Offshore leads.
• Actively participated in test plan review meetings, test case review meetings and bug triage meetings.
• Providing Training to the new associates in the team.

Environment: HP ALM, Selenium, Cucumber, BDD, SQL Developer, JIRA, TestNG, UNIX Shell Scripts, SOAP UI, SQL, REST Services, XML, Agile, Windows, IE, Chrome, Safari, Firefox, Microsoft Edge