SUMMARY:

• Having 8+ years of IT experience in IT industry, includes 2+ years in Salesforce.com BA, Administration and Functional Business Analysis
• Extensive Business Analysis experience in all the phases of Software Development Life Cycle (SDLC)including requirements and data gathering, analysis, design, testing and deployment using SDLC methodologies such as Agile(Scrum) andIterative
• Expertise in requirements gathering through direct user interviews, requirement workshops, secondary market research, database analysis, facilitating JAD sessions with business users /stakeholders and development teams(IT) to flush out detailed business requirements
• Skilled in drawing wireframes diagrams using MS Visio, Axure, MS Paint and SnagIt; strong experience of creating various UML diagrams including Activity Diagram/Sequence Diagram/Component Diagrams
• Excellent Business Requirements Analysis skills including user interface diagrams, work flow diagrams, use cases, use case diagrams,user stories, business rules, data flow diagrams and business models
• Collaborate with information technology and business management to establish a strategy and architecture of new CRM to meet business needs
• Extensive Knowledge in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform
• Manage Users, Profile, Roles and Permissions as per the requirements
• Worked with Salesforce.com Customization, Creation and maintenance of Record types, Page Layouts, Objects, Tabs and Fields
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects
• Possess Comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management and Call Center
• Experience with Salesforce.com Reports, Dashboards, Forecasts, Workflows
• Developed process enhancements through automations including Workflow, Approval Processes, and Escalation Rules
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields. Hands on experience on SOQL and SOSL.
• Created APEX triggers, Classes, Test methods and Visual force pages to implement custom functionality
• Excellent communication and inter - personal skills, accustomed to working in both large and small team environments

TECHNICAL SKILLS:

Requirements Management Tools: MS Word, MS Excel, Rational Requisite Pro, Mercury Quality Center, HP ALM

Technologies: Visualforce pages, HTML, CSS

Wireframe Tools: Axure, SnagIt

Modeling Tools: MS Visio, Enterprise Architect

Collaboration Tools: MS SharePoint, Quality Center, JIRA,Confluence

BI Tools: SQL Server, SSIS, SSRS, SSAS, Oracle, Crystal Report

SFDC: Apex, Force.comIDE, DataLoader, WorkBench, SOSL, SOQL

Knowhow: SAS, BIG DATA

PROFESSIONAL EXPERIENCE:

Confidential, Philly, PA

Salesforce.com Administrator/Salesforce Business Analyst

• Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope and SDLC methodology
• Acted as a liaison to the systems development team and Managed operational HR change communication & training
• Provided tactical direction on Human Capital Management System (Oracle R12/ PeopleSoft HCMS) product functionality as well as support ancillary HR technologies
• Participated in application enhancements and upgrades through development and execution of test scripts, documenting test results and escalate the of issue if required
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards
• Made Visual Force Pages wizards with controllers and extensions
• Designed, developed and deployed the custom objects, page layouts, custom tabs, components, VisualForce pages, apex classes to meet the needs of the application
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE
• Created Email templates in Text, HTML and VisualForce necessary for the application
• Used the sandbox for testing and migrated the code to the deployment instance after testing, using ChangeSetand ANT methodto deployed the code to the Production
• Participated in the training sessions provided by the Sales force team and support end users
• Configured out of the box reports and dashboards as well as custom reports in Salesforce.com and maintain them for business users

Confidential, NYC, NY

Salesforce.com Administrator/ Salesforce Business Analyst

Responsibilities:

• Berg DR Solution, this project was to establish a redundant data center for Tier 0 and Tier 1 applications where new technologies was introduced to maintain optimum recovery and application uptime
• Analyze Business requirements documents and develop functional designs based on the analysis of line of business needs, objectives and existing systems infrastructure
• Worked with Apex Data Loader tool to migrate the data from other data base
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data
• Set up visibility securities like roles, profiles, field level securities andperson accounts in sandbox
• Create custom objects and new reporting capabilities when necessary
• Handle on-going customization/ alteration of Salesforce.com
• Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce
• Having experience in creating page layouts,search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Drive test team to perform QA and performed UAT on different enhancements

Confidential, Atlanta, GA

Business Analyst/ Quality Analyst

• The project ICD 10 implementation is designed to prepare Confidential for the ICD-10 regulatory change in October 2015.Participated in identifying activities, risks, solutions and education associated with the planning and implementation of ICD-10 for business operations, infrastructure and applications which would include both clinical and administrative area, as applicable
• The objective of this project is the successful implementation of the ICD-10 mandate with minimal disruption to business operations, coding, reimbursement, clinical programs, research programs and patient care work flow
• Went through the existing documents and application to understand and analyze the AS IS system
• CreatedTO BErequirement document, models and use casesas a result of interviewing the owners and SMEs; went through the TO BE review process and updated the models based on the review comments
• Conducted design workshops to facilitate technical team for better understanding of data mapping
• Generated Requirements Traceability Matrix(RTM), managed & scheduled project responsibilities using MS Project
• Worked with different EHR/EMR applications (like Cerner v16, FirstNet,PharmaNet, etc.) used by different facilities in IOWA market
• Identified all the parts of the system impacted by ICD-9 and documented that need to be upgrade like patient registration, Scheduling, insurance verification and benefits, service rendered billing, payer, etc
• Planned testing strategy, created and signed off test-script, executed User Acceptance Test(UAT)
• Defined the test scenario of the above applications and then wrote the sample test case for them using HP ALM
• Did data mapping between source and destination systems to find any discrepancies; worked with technology and database teams closely to resolve those discrepancies

Confidential, Tampa, FL

Business Analyst

• Worked on New Hampshire and Minnesota All Payers All Claims (APAC) Data Reporting Program. As a part of APAC Program, New Hampshire Insurance Department (NHID) and Minnesota Department of Health have requested WellCare to submit Medicare Part-D Members eligibility and Pharmacy Claims regulatory reports. These reports have to be submitted for every month with previous month data.
• Contributed in all the phases of SDLC life-cycle including design, modeling, execution and monitoring using Agile methodology
• Conducted defect status and progress meetings with QA team; carried out defect tracking or identifying and documenting all issues, functionality gaps and new functionality needs
• Supported the project manager by creating detailed project plans, assisting in developing, scheduling and tracking project timeliness
• Coordinated activities between business unit and technical staff, developed new methods, policies, and procedures to meet the business needs
• Assisted in creating and presenting informational business reports for management based on SQL data and ad hoc tools and coordinated with business owners for translation of reporting requirements
• Used XML and FTP for file transfer WellCare system to the vendor system and Vice-versa
• Administer and analyze the reporting and analysis development, implementation and changes according to the enterprise objectives

Confidential, Buffalo, NY

Business Analyst

• Participated in upgradation of the Facets System from version 4.41 to 4.71 by April 2011. The organization needs to be on a current version of Facets to compliant with HIPAA 5010 Project in January 2011.
• Analyzed the different modules of the Facets 4.71: Claims, Subscriber/Member, Provider
• Worked with production staff to identify and map detailed current processes identify gaps and failure points, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives
• Analyzed the data quality; did data analysis and data mapping between various interfaces; did close interaction with technology and database teams regarding data mapping
• Gathered business rules from SMEs and documented the business rules
• Created many UML diagrams including Use Case diagrams, Sequence diagrams, Business Objects, and Domain Object Model
• Involved in assisting the Change Control and Quality Assurance team for weekly change requests.

Confidential, INDIANAPOLIS, IN

Business Analyst

• Worked on Facets 4.51 which has been widely used across the networks for the claim adjudication, claim processing and provider management
• Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope and SDLC methodology
• Also, created BRD, FRD/FSD/SRS and design documents
• Analyzed and Processed Medicare claims using the EDI transactions 270/271, 278
• Identified the scenario based on business requirement and HIPAA compliance for each transaction such as 837 and 276/277
• Involved in claim adjudication process of Facets application
• Documented and gathered functional specification for 837(claims), 278(Authorizations), 276/277(Claim status/response), 834(enrollment) and 835(claim adjustment)
• Used XML and other type of formats to transport, store, structure and represent data and derived information from source to destination data maps