Customer Service Order Management Resume Virginia - Hire IT People

SUMMARY

Over twenty years of professional experience, increased responsibility, and leadership.
A resourceful, self - motivated, problem solver who excels in challenging and competitive environments.
Proven success record working independently or as part of a team. Professional, accurate, and well organized.

PROFESSIONAL EXPERIENCE

Confidential, Virginia

Customer Service Order Management

Responsibilities:

Confidential, Cincinnati, Ohio

Customer Service Representative

Responsibilities:

Answered an average 60 calls per day by addressing customer inquiries, problem solving, and product information.
Described product customers and accurately explained details of product or orders being placed.
Entered an average of 10,000 orders a year.
Maintained and Resolved issues in Electronic Data Interfacing (EDI) Dept.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order, future inventory and special orders.
Provided elevated customer experience to generate loyal clientele.
Recommended, selected and obtained out of stock product based on customer needs.
Effectively communicated with and supported marketing and administrative teams on a daily basis.

Confidential

Cashier

Responsibilities:

Confidential, Cincinnati, Ohio

Customer Service and Sales Representative

Responsibilities:

Served as main liaison between customers and management.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and effectively.
Described products to customers and accurately explained details of all accounts.
Successfully acquired new accounts above personal goals, creating revenue in teh community.
Handled daily heavy flow of paperwork and cooperated with each member of teh team to maintain a consistent work routine.
Processed new accounts and when necessary made referrals to other branches within teh banking institution, with teh customer’s needs in mind.

Confidential

Nursing Assistant

Responsibilities:

Confidential

Assistant manager

Responsibilities:

Guaranteed positive customer experience and resolved customer complaints
Addressed negative customer feedback immediately
Worked under strict deadlines
Performed store closings, including counting cash drawers and clean up for next day.
Worked as a team member performing cashier duties
Trained new employees
Provided a high level of leadership support to teh crew
Effectively communicated with teh team members to maintain clear expectations
Lead by example to insure customer satisfaction

TECHNICAL SKILLS