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Team Lead Resume

Peoria, IllinoiS

Objective: To work for a well-established organization with the ability to apply valuable skills acquired through experience and education

Bachelor of Science in Sociology
Keller Graduate School of Managemen

Work Experience:

Confidential, Peoria, Illinois, Guest Service Team Lead, October 2011-Present, Full-Time

  • Lead a safe and secure environment focused on incident and fraud prevention
  • Actively participate in the performance management process, including recognizing and coaching team members, providing meaningful feedback, write and deliver coachings, corrective actions, and performance evaluations
  • Ensure maximum work center efficiency by scheduling and delegating responsibility to team members
  • Lead a compliance culture to mitigate legal risk, including self & team) to applicable meal and break guidelines
  • Drive a safety culture and lead by example; recognize safe behaviors and coach unsafe behaviors, immediately addressing safety concerns
  • Participate in the interviewing process of prospective team members
  • Handle all products as necessary to ensure guest service needs are met
  • Train team members on how to deliver fast and friendly service; provide the ultimate guest experience
  • Guarantee the interior and exterior of the store is neat and clean

Confidential, West Peoria, Illinois, Child Welfare Specialist, August 2010-October 2011, Full-Time

  • Provided and coordinate a continuum of case management services on all levels of child welfare
  • Attended and participated in child and family team meetings
  • Compiled service plans that outline the services clients needed to complete to close their case
  • Submitted report to the court and attended court hearings on the client's progression in services outlined in the written service plan
  • Provided backup support for other works as requested
  • Transported clients as needed
  • Work in collaboration with the management team and other foster careteams

Confidential, Downers Grove, Illinois, Connection Center Specialist, November 2009 - August 2010, Full-Time

  • Presented Comcast to potential customers
  • Developed services for new Comcast customers
  • Upgraded products for current Comcast customers
  • Answered Customer Service questions for current Comcast customers
  • Increased positive customer relations with Comcast customers

Confidential, Peoria, Illinois, Attendant, April 2005 - May 2009, Part-Time

  • Resolved customer complaints regarding issues with service
  • Delivered customer personal belongings in an efficient and timely manner
  • Dealt with money in amounts of $1000 per day

Confidential, Chicago, Illinois, Youth Officer, June 2004 - June 2010, Volunteer Position

  • Effectively communicated important information to youth officers as directed by the Youth President and Director of the convention
  • Assisted the President as needed and conduct formal meetings when the President is not present
  • Registered convention members for classes and afternoon activities
  • Organized college fair for the convention youth target ages 17 and up; contacting local colleges and universities to come present the college or university

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