IT Support Analyst Resume Boca Raton, FL - Hire IT People

INFORMATION TECHNOLOGY SUPPORT ANALYST
A result driven IT Professional with extensive experience in the administration, support and documentation of information systems. A strong leader with demonstrated ability to work effectively with individuals at all levels and all functional areas, with a proven ability to operate in a wide range of platforms, environments, effective communicator; able to explain complex processes in easy to understand terms for end users, and a track record in the identification and resolution of critical systems/network issues.

TECHNICAL PROFICIENCIES

Exchange Server 2007 and 2003
Network and Systems Security
Data Integrity / Data Recovery
Microsoft Office Suite 2000/2003/2007 (Word, Excel, PowerPoint, Access, Project, Outlook)
Kronos Workforce Central 5.2, Kronos Time Clocks
Assembly, Diagnostics, Troubleshooting & Upgrade
Cisco Routers, Cisco Switches, Sonic Wall Firewall
TCP/IP, LAN Configuration, WAN Configuration, Wireless Security, VPN, DHCP, DNS
Windows 9x/NT/2000/XP/Vista
Windows Server 2003/2007
Symantec Backup Exec and Ghost Utilities
Symantec Corporate Virus Protection Utilities

PROFESSIONAL EXPERIENCE

Confidential2004 to Present Boca Raton, FL

Serve as a support analyst for Little Switzerland’s 26 retail locations in the Caribbean and Key West. Resolve support calls from remote locations and within the corporate facility with a giving time frame. Maintain log files or database detailing the problem and resolution for each.

IT Support Analyst; 2007 to Present

ManageMicrosoft Exchange environment for a 150+ usercommunity.
Responsible for software patches and OS updates on all company owned hardware.
Implement backup and recovery procedures.
Assist in Company wide Implementation of Kronos Work Force Central 5.2 Time & Attendance systems.
Assist in theselection& deploymentof security hardware and software.
Setup Data and Voice connection for new locations.
Monitor system performance and provide security measures, troubleshooting and maintenance as needed.

IT Support Specialist; 2004 to 2007

Provide end user support forJDA POS Systems, Company wide.
Troubleshoot PC hardware/software, Windows 2003 Server, XP and Microsoft Office
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to vendors or technicians for service.

Confidential 1993-2008 Palm Beach Gardens, FL

General Merchandise Retail Sales Clerk, 2005-2008

Provide excellent customer service daily to each client.
Cashiering, re-order and block store daily
Maintain department back stock and inventory.

Assistant General Merchandise Manager, 1993-2003

Provide excellent customer service daily to each client.
Manage the day-to-day operations of the store.
Implement new ideas to increase sales over the previous year.
Additional responsibilities included cashiering, maintain department, re-ordering and managed inventory.
Completed career management program (CAPS).

EDUCATION & CREDENTIALS

Confidential College
Computer Network Engineer
Associate of Science Degree,

PROFESSIONAL CERTIFICATION
MCP - Microsoft Certified Professional
A+ Certification

Confidential High School,
Business Management
High School Diploma
Business Management Certificate
Completed courses in Business Management, Accounting I and II, Business Law, Typing and a member of FBLA

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It Support Analyst Resume

Boca Raton, FL

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