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It Support Analyst Resume

Boca Raton, FL

INFORMATION TECHNOLOGY SUPPORT ANALYST
A result driven IT Professional with extensive experience in the administration, support and documentation of information systems. A strong leader with demonstrated ability to work effectively with individuals at all levels and all functional areas, with a proven ability to operate in a wide range of platforms, environments, effective communicator; able to explain complex processes in easy to understand terms for end users, and a track record in the identification and resolution of critical systems/network issues.

TECHNICAL PROFICIENCIES

  • Exchange Server 2007 and 2003
  • Network and Systems Security
  • Data Integrity / Data Recovery
  • Microsoft Office Suite 2000/2003/2007 (Word, Excel, PowerPoint, Access, Project, Outlook)
  • Kronos Workforce Central 5.2, Kronos Time Clocks
  • Assembly, Diagnostics, Troubleshooting & Upgrade
  • Cisco Routers, Cisco Switches, Sonic Wall Firewall
  • TCP/IP, LAN Configuration, WAN Configuration, Wireless Security, VPN, DHCP, DNS
  • Windows 9x/NT/2000/XP/Vista
  • Windows Server 2003/2007
  • Symantec Backup Exec and Ghost Utilities
  • Symantec Corporate Virus Protection Utilities

PROFESSIONAL EXPERIENCE

Confidential2004 to Present Boca Raton, FL

Serve as a support analyst for Little Switzerland’s 26 retail locations in the Caribbean and Key West. Resolve support calls from remote locations and within the corporate facility with a giving time frame. Maintain log files or database detailing the problem and resolution for each.

IT Support Analyst; 2007 to Present

  • ManageMicrosoft Exchange environment for a 150+ usercommunity.
  • Responsible for software patches and OS updates on all company owned hardware.
  • Implement backup and recovery procedures.
  • Assist in Company wide Implementation of Kronos Work Force Central 5.2 Time & Attendance systems.
  • Assist in theselection& deploymentof security hardware and software.
  • Setup Data and Voice connection for new locations.
  • Monitor system performance and provide security measures, troubleshooting and maintenance as needed.

IT Support Specialist; 2004 to 2007

  • Provide end user support forJDA POS Systems, Company wide.
  • Troubleshoot PC hardware/software, Windows 2003 Server, XP and Microsoft Office
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.

Confidential 1993-2008 Palm Beach Gardens, FL

General Merchandise Retail Sales Clerk, 2005-2008

  • Provide excellent customer service daily to each client.
  • Cashiering, re-order and block store daily
  • Maintain department back stock and inventory.

Assistant General Merchandise Manager, 1993-2003

  • Provide excellent customer service daily to each client.
  • Manage the day-to-day operations of the store.
  • Implement new ideas to increase sales over the previous year.
  • Additional responsibilities included cashiering, maintain department, re-ordering and managed inventory.
  • Completed career management program (CAPS).

EDUCATION & CREDENTIALS

Confidential College
Computer Network Engineer
Associate of Science Degree,

PROFESSIONAL CERTIFICATION
MCP - Microsoft Certified Professional
A+ Certification

Confidential High School,
Business Management
High School Diploma
Business Management Certificate
Completed courses in Business Management, Accounting I and II, Business Law, Typing and a member of FBLA

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