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Operation Specialist Resume


To secure a promising position that offers a good opportunity for growth.
Work History
March 2009 to December 2009
Operation Specialist Unclaimed Property

  • Primary function will be processing a large volume of reactivation and contact date maintenance on inactive and dormant deposit accounts.
  • Data entry (additions, deletions, changes) to Abandoned Property System, internal monetary transactions, report balancing, researching internal and external customer requests, seasonally closing and reporting abandoned property to the states, stamping incoming faxes, filing, preparing detailed reports for submission to the states, and answering incoming calls from state departments and customers regarding Unclaimed Property.

November 2007 to May 2008
On Line CSR I

  • Maintained professionalism and excellent customer service
  • Inquiring about and uncovering customers needs in order to promote the benefits of Wells Fargo\'s products and services
  • Providing valuable information on how our products/ services will meet the needs of our consumers and then asking for their business
  • Assisting customers with online banking, password resets, bill pay, monetary transfers, open/ close accounts, website troubleshooting, etc.

April 2007 to December 2007
Optical Shop Assistant

  • Maintained professionalism and excellent customer service.
  • Assist patients in purchasing frames.
  • General office duties.
  • Accepting payments, making and confirming appointments, inventory, etc.

February 2003 to December 2006

  • Maintained professionalism and excellent customer service.
  • Answering inbound calls while obtaining, entering and verifying customer information.
  • Processing orders for SNBC, handling problem resolution, adhering to scripts, attempting to sell products or make up-sells as appropriate.
  • Track packages through UPS, DHL and USPS.


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