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Technil Support Resume

CA

WORK EXPERIENCE:

Confidential,2004-present

  • private musical instruction in piano, composition & theory, orchestration,
  • and ear training
  • private instruction in mathematics up to 3rd year college level subjects

Confidential,San Francisco, California
Independent Artist Relations and Technical Support, 4/2008 – 10/2008

Confidential,San Francisco, California
Independent Artist Relations and Technical Support, 10/2006 – 4/2008

  • provide technical support for approx. 75-100 artists per day. Troubleshoot
  • and solve user problems.
  • write/edit SQL queries and query database for artist information
  • write various Excel formulas for batch processing of artist information
  • resolve customer’s financial disputes through PayPal
  • track, confirm, and define user problems for bug reporting
  • develop and implement temporary fixes for artists/consumers
  • regarding bugs
  • provide reporting to management regarding artist concerns and issues
  • develop and implement Outlook filtering rules for batch email processing
  • maintain and update Microsoft CRM Knowledge Base
  • analyze customer feedback, determine necessary product improvements,
  • and provide reporting for product team

Confidential,San Francisco, California
Security systems administrator, 2001-2004

  • acted as liaison between engineering, management, and security departments
  • monitored the following systems: life safety, fire control, access control
  • system
  • developed access code database for original access control system
  • developed the security website for the management intranet
  • developed the security database for incident tracking, equipment malfunctions, engineering issues, etc.
  • edited/updated the new access control system database
  • adapted and edited building floor plans and engineering schematics for the
  • new access control system
  • designed a CAD plan for the three buildings on the site

Confidential,New York, New York, Securities trader, 2000-2001 &
Securities trader; Minneapolis, Minnesota, 1998-2000

  • monitor equity, futures, commodity, and currency markets
  • design and implement technical/fundamental screens for equity markets
  • apply technical/fundamental analysis to equities
  • trade equities using NASDAQ Level II chart/quote/trading software

EDUCATION: Master of Arts, Music Composition

SKILLS:
- Microsoft: DOS, Windows 3.1-7, Office (Word, Excel, Access)
- Adobe: Photoshop, Illustrator, Premiere, After Effects, Lightroom
- PL/SQL Developer
- Linux
- mathematics software: Maple, Mathematica

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