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Administration Support Resume

New Jersy, NJ

Experience Summary

Total 13.8 years of experience in design, development, customer support and testing of Enterprise Application Integrator (EAI) and web solutions.
10 years in deploying solutions using TIBCO suite of products - Active Matrix, Business Works, iProcess, Administrator, EMS, Hawk, Business Studio, Adapters, Portal Builder and Portal Pack
Prior to WIPRO Technologiesworked as Technical lead at HCL Technologies (Formerly HCL EAI Services).


Highlights
  • Expertise in Application Servers - Bea WebLogic, IBM WebSphere and Oracle 10G.
  • Expertise in Enterprise Technologies including JMS, Servlets, JSP and XML.
  • Extensive experience in developing QA Automation scripts using Silk Test and product release process.

TIBCO EXPERIENCE HIGHLIGHTS:

  • Expert understanding and experience in TIBCO products using Business Works, Administrator, Hawk, iProcess, Business Studio, Portal Builder and PortalPack.
  • Hands-on setting up TIBCO environments including upgrades, maintenance and support.
  • Extensive expertise in design, development, integration and testing of TIBCO suite of products.
  • Good experience in providing Technical Support for TIBCO Customers.
  • Mentoring people on TIBCO Portal suite of products (PortalBuilder, Portal Packs).
  • Good experience in Proof of Concept and deployment projects.
  • Experience in developing QA Automation scripts using Silk Test.

Technical Skills

Operating Systems

Windows NT, Windows 2003 & 2008, Solaris, HP-UX 11.0 & IBM AIX, Red Hat Linux 5.x

Languages

HTML, DHTML, C++, VC++, XML, XSL Transformation, Perl, JavaScript.

Databases

MS SQL Server 2000 & 2008, Oracle 9i AS & 10G.

TIBCO EAI Products

TIBCOBusiness Works5.4.2 & AMX Business Works 5.9.0 , TIBCO Administrator 5.4 & 5.7.0, TIBCO Runtime Agent 5.5.1 & 5.7.1 TIBCO EMS 4.2 & 6.0.0

TIBCO Active Matrix

TIBCOAMX Service Grid 2.1, TIBCO AMX Service Bus 2.1, TIBCO AMX Administrator 2.1 & TIBCO EMS 4.4.3, TIBCO Hibernate, TIBCO Management Daemon, TIBCO Business Studio 2.1

TIBCO BPM Products

TIBCO iProcess 10.6.2 & 11.X, TIBCO Business Studio 3.2.0 & 3.4.0, iProcess Workspace Browser 10.7 & 11.1.0

TIBCO Portal Products

TIBCO PortalBuilder 4.x and 5.x, TIBCO Portal Packs.

Rich Internet Application

TIBCO General Interface 3.8.0 & 3.9.0

Application Servers

J2EE Technologies, BEA WebLogic, Bluestone Total-e-Server, IBM WebSphere Family Products, Jrun, Oracle, Tomcat.

Others

Netscape Directory Server

Education

BACHELOR OF SCIENCE


Project Details

WIPRO Technologies July ‘07 to Till Date
Project : Next Generation Compute Hosting Platform (ngCHP) April 2010– till date
Role : Administration, Support, Deployment, Management of TIBCO products
Client :Confidential,USA

TIBCO framework is used as the orchestrated platform to simplify operations by driving globally consistent processes and to shorten the provisioning cycles, improve utilization levels and offer predictable delivery dates.
ngCHP architecture allows applications to benefit from additional services with each layer of platforms. The Compute Hosting Platform provides the ground services of an operating systems integrated into the eco systems of our data centers. On top of that, dedicated Database Hosting Platforms (DHP) and Application Platforms (AP) enrich the bare OS with higher level services targeting the specific needs of database applications and standardized application environments (Capacity Management Systems, Distributed Platform Management System, Mainframe, Atrium, CoreDB, CIM, People Search, Aperture, and CATI).
Compute Hosting Platform represents the underlying infrastructure basis for directly deployed applications as well as Application Platforms. It provides abstraction of infrastructure services for independent lifecycles of infrastructure and applications. CHP’s reduce the development risk by offering a standardized, integrated, and tested infrastructure stack and related processes.

Environment:TIBCO Business Works 5.9.0, TIBCO Administrator 5.7.0, TIBCO Hawk 4.9.0, TIBCO Runtime Agent 5.7.1, iProcess Engine 10.6 (Oracle), TIBCO Business Studio 3.2.0, TIBCO General Interface 3.9.0, Oracle 11g & IIS.
Responsibilities
• Development of external interfaces/soap services using BusinessWorks and workflows using iProcess.
• Installation and Configuration of TIBCO suite of components.
• Deployment of services using AppManage commands and also using GUI Mode.
• Implementation of hawk rule templates for iProcess and BW services.
• Production support for all users across the globe.
• Manage version-control systems, bug-tracking and release management schedules.
• Raise service requests to TIBCO and follow up on the issues.
• Advice the service and tool improvements for making the systems efficient.
• Perform unit, integration and functional testing.

Project : Provisioning Request Tool (PRT) Dec 2007– till date
Role :Administration, Support, Deployment, Management of TIBCO products
Client :Confidential,USA

Provisioning request tool is a BPM solution implemented at Credit Suisse for handling the internal process of hardware & software provisioning. This involves a various steps from raising arequest,approval of the request by various users/managers, creationof work orders, fulfilling the work orders and capturing the customer feedback and canceling/closing the request. This solution is implemented with TIBCO suite of products primarily using TIBCO Business Works, TIBCO iProcess & GI.

Environment:TIBCO Business Works 5.4.2, TIBCO Administrator 5.4, TIBCO Hawk 4.7, iProcess Engine 10.6 (Oracle), TIBCO Business Studio 3.2.0TIBCO General Interface 3.5.1, TIBCO iProcessWorkspace Browsers 10.7, Oracle 10.0.2 & IIS.

Responsibilities

• Development of external interfaces/soap services using BusinessWorks and workflows using iProcess.
• Installation and Configuration of TIBCO suite of components.
• Deployment of services using AppManage commands and also using GUI Mode.
• Implementation of hawk rule templates for iProcess and BW services.
• Production support for all users across the globe.
• Manage version-control systems, bug-tracking and release management schedules.
• Raise service requests to TIBCO and follow up on the issues.
• Advice the service and tool improvements for making the systems efficient.
• Perform unit, integration and functional testing.

Project : GDH-PACE Migration – DeAM July 2007– Dec 2007
Role :Development Lead
Client :Confidential,New Jersey, USA

Migrate the in-house built Global Data Hub to the PACE Warehouse application Automate Exception Management process flow with optimal use of Workflow processes and tools Enhance PACE DW model to support various downstream system needs Transform into a SOA enabled architecture
Environment:TIBCO Business Works 5.4, TIBCO Administrator 5.5.0, TIBCO Hawk, TIBCO EMS 4.2.0 , Oracle 10G and TIBCO iProcess 10.6
Responsibilities

  • Design & developed exception handling workflow (Validation/Verification) using TIBCO BusinessWorks & iProcess.
  • Designed and implemented the Hawk Rule base for both services
  • Involved in deployment procedure using AppManage in console and GUI mode
  • Involved in unit and functional testing.

HCL Technologies (Formerly HCL EAI Services) May ‘04 to Jun 2007
Project :Multi Channel Management March 2007–June 2007
Role : Development
Client :Confidential,Philadelphia, USA
The project involves two main services: CIR Publisher and CIR Subscriber Service.
CIR Publisher service receives the data from the external system which contains business events via TIBCO ADB Publisher, polling on to the publisher table. The received business events data transform into 360 canonical format and sends to the CIR Subscriber service. The CIR Subscriber service is separate process to receive the 360 canonical data via JMS Communication, after receive the message, the message will validate and enrichment on the 360 canonical data based on the business rules. After successfully validated and enriched data it will convert the 360 data to CIR Facts Data (Customer interaction repository data) publish to the ADB Subscriber for upserting into the DB2 Database.
Environment:TIBCO Business Works 5.3, TIBCO Administrator 5.3.0, TIBCO ADB Adapter, TIBCO Hawk, TIBCO EMS , TIBCO RV , Oracle 9i and DB2
Responsibilities

  • Designed and implemented CIR Publisher & Facts Subscriber using TIBCO Business Works 5.3 and service is deployed in Load balancing and Fault tolerance mode.
  • Designed and developed using TIBCO Adapter for ADB for oracle and DB2
  • Configured Mapping between ADB adapter & TIBCO BW.
  • Designed and implemented the Hawk Rule base for both services
  • Involved in deployment procedure using AppManage in console and GUI mode
  • Involved in unit and functional testing.
  • Involved warranty support

Project : TIBCO Portal Builder Migration 4.x.x to 5.x (POC) Jan 2007–Feb 2007
Role :Development
Client :Confidential,South Africa

TIBCO Portal Builder 4.5.3 is being de-supported by TIBCO during February 2007 and hence it becomes important for UTi to Migrate it to version 5.2 to ensure that UTi has Portal Builder support after February 2007. This is essentially captures the bottlenecks / issues that the intranet (Inzalo and eMpower5) portal developed in TIBCO PB 4.5.3 is currently facing and provides recommendations so that these issues could be addressed when UTi migrates from PB .5.3 to PB 5.2 thereby improving the performance of the portal and recommendations.
Environment:TIBCO Portal Builder 5.2, TIBCO General Interface 3.1.1, TIBCO Administrator 5.3.1, TIBCO Runtime Agent 5.4.2, Sun Java Webserver 6.1 and Oracle 10G,
Responsibilities

  • Investigated PB4.5.3 environment and migration tools
  • Developed Prototype and identify potential issues
  • Propose migration approach
  • Propose ongoing maintenance method for after migration
  • Training internal UTi resources.

Project : uWareHouse Jan 2006–Sept 2006
Role :QA Lead
Client :Confidential,South Africa

The objective of uWareHouse project is to help one of UTi’s largest customers (Estee Lauder) achieve their goal for end to end Supply Chain Visibility. This particular project provides an application for Estees short range planners to call off inventory into manufacturing. It also refines the collection of inventory and other data needed. In the end this project along with the other Estee Lauder Visibility Program projects will serve as a model for other customers.
Environment:TIBCOBusiness Works5.2.1, TRA 5.3.0, TIBCO EMS 4.2.1, TIBCO Administrator 5.2.0, TIBCO Adapter for ADB 5.2.0, WMS Application, NEO Application
Responsibilities

    • Interact with Client to understand the business requirements.
    • Prepare V & V Plan and Test Cases.
    • Define QA strategy.
    • Monitor and Manage QA process.
    • Deploy BW Process in QA environment and perform a sanity check.
    • Lead the QA team (3 members).

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