Service Technician Resume New York,NY - Hire IT People

Objective

Seeking a position in the Information Technology field that offers growth potential with an organization where problems and opportunities are well matched to my abilities and skills.

TECHNICAL SKILLS

HARDWARE:
PC/MAC compatible Desktops and Laptops, CDROM drives, Hard Drives, Floppy Drives,
System Memory and Network interface hardware, Local and Networked Printers, Modems, PDA, Blackberry, FAX Machines, Scanners, etc.
SOFTWARE:
Windows XP/Vista Pro, MS Office ‘03/’07, MAC OSX, Lotus Notes, Internet , Intranet, HTML,PHP, Hardware drivers, Wireless/ LAN/WAN Software, TCP/IP, Remedy, LANDesk, NetMeeting, Macintosh OS\\Windows, Citrix Server, Novell, MS Exchange Server, Active Directory/Active roles, Windows 2003 Server / Cisco Switch / VERITAS, Symantec Ghost, NetBoot, BES, UNIX, LINUX, etc.

Experience
Confidential,New York, NY
Field Service Technician August 2008 – Present

Troubleshoot various issues for all Condé Nast employees via deskside and phone support for remote employees.
Orchestrated department moves for PC and Macintosh hardware.
Use troubleshooting tools for PC and Mac machine: ex Symantec Ghost and Netboot.
Repair Macintosh and Dell hardware parts and software.
Liaised with other departments with-in IS&T such as desktop engineering, network, and server groups to resolve major outages or technology issues.

Confidential,New York, NY
Initiative Media – Desktop Analyst Level II Jan. 2008 – July 2008

Provide technical end-user desktop computer support as needed. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues that cannot be provided by Centralized Service Desk.
Troubleshooting, configuration, and installing software and/or hardware peripherals, perform daily backup procedures.
Liaise with 3rd party software/hardware vendors for problem resolution and rollout of new software packages, upgrades and new desktop hardware.
Imaged and backup desktops and laptops using Symantec Ghost application, also created images for the company standard Dell and HP desktops and laptops.

Confidential,Help Desk Analyst June 2006 – Dec. 2007

Provided timely end-user computer support assistance on a variety of PC/MAC related issues.
Perform computer administrative tasks for callers that may include but is not limited to: resetting passwords, unlocking accounts, adjusting storage limits, file system security, mailbox maintenance, distribution list modification, user account setup, FTP and VPN accounts setup, also trouble shooting other routine and/or semi-routine user computer issues.
Provide timely, professional and courteous customer service support to all callers, and accurately resolve most issues in order that the end user/customer does not experience a loss in productivity.

Confidential,N.Y
Help Desk Analyst August 2005- June 2006

Troubleshoot Desktop computers remotely using LANDesk software application
Received computer issues via phone, e-mail to analyze a resolution.
Troubleshoot and the restarted the extranet server for RAS Secure ID login.

Education
Major: Computer Information Systems

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