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Office Manager Resume

Mckinney, TexaS


A highly motivated A/R, A/P, Collections, Human Resources, Payroll, Training, and Management professional with a verifiable record of accomplishment spanning over ten years. Highly creative, recognized as a results-oriented and solution-focused individual.


February 24, 2009 - October 16, 2009 Confidential, Plano, TX
Office Manager

  • Invoicing , Accounts Receivables, Financial Reports and Tracking, using Quickbooks, Soft Collections
  • Payroll and Time Management
  • Human Resource Functions, New Hires
  • Incoming and outgoing calls, Customer Issues

April 21, 2008 - August 4, 2008 Confidential, Plano, TX
Business Office Director

  • Payroll and Time Management /Scheduling of Employees
  • Financial, Resident, and Medicaid Reports / Tracking
  • Human Resource Functions, New Hires, Resident Intake

Dec. 27, 2006 - March 26, 2008Confidential, Frisco, Texas

Customer Support Administrator / Customer Relations

  • Trained new associates for all aspects of the Service Department.
  • Tracked and handled all reports for Customer appointments, Customer Service Surveys, and Loaner Vehicles.
  • Contacted all customers in reference to their survey responses. Handled all escalated issues with customers. Positive and/or negative.

Nov. 4, 2003 - Dec. 15, 2006 Confidential, Irving, Texas

Senior Customer Accounts Representative

  • Handled escalated team calls
  • Trained new associates that were assigned to my team.
  • Assisted Customers with finding appropriate alternatives to their financial challenges.
  • Controlled and tracked company expenses / losses / repossessions.

1999 - 2003 Confidential, Cedar Hill, Texas

National Sales / Marketing / Advertising Trainer and Coordinator

  • Trained all National Sales Staff of over 150 external and 12 internal, and hundreds of Home Store personnel.
  • Recorded and tracked all sales calls and Installed Merchandiser Displays in the Home Stores for each staff member and store location.
  • Created and tracked all Merchandiser Display inventory / parts.
  • Handled all photography and layouts of each Merchandiser Display and Literature.
  • Created and Edited all Literature and Photos that are still currently used in the Merchandiser Displays in the Home Stores.
  • Worked with Advertising agency in reference to all printing and layouts of the Literature and Merchandiser Displays.
  • Created, Planned, and Maintained all National Sales Meetings and Events.

1996 - 1998 Joe P. Confidential, DeSoto, Texas

Executive Assistant

  • Assisted main company executives with schedules, meetings, projects, and printed materials.
  • Answered and screened all incoming calls to executives and employees.
  • Prepared and scheduled all conference calls, meetings, reports, and any needed information for executives throughout the day.
  • Built and kept personnel and project databases.
  • Assisted / Trained with Payroll Manager / Office Manager for future dealings with Professionals and Executives.


  • Business Management and Microsoft Office Classes
  • Graduation Equivalence Diploma

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