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Customer Service Representative Resume

San Antonio, TX

OBJECTIVE

To become a productive member within a successful, established and growth oriented company where I can utilize my skill, abilities, and experience.

SUMMARY OF QUALIFICATIONS

I have over 18 years of customer service experience and 10 years of call center experience.

SKILLS

  • Sabre System
  • Apple/Macintosh and Windows Computers
  • E-mail Software (Outlook, etc.)
  • Spreadsheet Software (Lotus, Excel, etc.)
  • Word Processing Software (MS Word, etc.)
  • 10-Key
  • 45 wpm typing
  • PBX Swtichboard

EDUCATION

Business Occupation

  • 1-year college, technical or vocational school

Basics

  • High School diploma/GED

WORK EXPERIENCE

September 2007 – November 2011 Confidential San Antonio, Tx
Travel Counselor

  • Assisting passengers with travel arrangement
  • Booking air/car/hotel reservations
  • Assisting passengers with purchase inquiries

October 2006 - JUNE2007 Confidential San Antonio, Tx
Customer Service Representative

  • Assisted customers with child support payments.
  • Conducted inquiries on the Texas Debt Card.
  • Gave information including balances and list of transactions that had cleared on customer’s accounts.

February 2005 – October 2006 Confidential San Antonio, Tx
Order Entry

  • Handled high volume of customer orders.
  • Provided customers with balances due.
  • Retrieved credit card information for payment.

May 2000 – December 2004 Confidential San Antonio, Tx
Customer Service Representative

  • Assist customers and dental healthcare providers with inquiries regarding dental plans and specific benefits set-up.
  • Reconcile incorrect claims and billing issues.
  • Resolve complex member and or provider issues effectively and efficiently.

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