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Customer Service Manager Resume

San Jose, CaliforniA

Summary of Qualifications

  • 7 years experience overseeing operations for beverage brands,
  • Successfully manage supply chains for high growth start up to companies with $10mm in annual sales
  • Effectively turn non-revenue items such as freight cost, into profitable transaction and create separate division to continually manage and improve logistic and customer service functions
  • Consistently generate increase in bottom line profits and market expansion through new business development efforts securing key accounts with distributors, develop marketing programs
  • Continually seek ways to increase growth, efficiency and profitability by developing and implementing enterprise strategies, manage all facets of operation, supply-chain and quality assurance

Industry Experience

Technology (hardware/software), Consumer Product & Goods, Public Education, Retail

Professional Accomplishment

  • Develop supply-chain strategy to improve working capital and reduce lead times for commercialization of new products
  • Experienced in organizational turnaround of varying sizes and complexity
  • Managed deal flow, discussion points, strategic development, valuations, financial modeling.
  • Improved plant logistics resulting in improved capacity and cost sensitivity analysis and divisional profits.
  • Reduced logistical cost over 10% by improving case throughput and establishing a plant pick-up program.

Director of forecasting and demand planning (01/08- Present)
Logistic, Customer Service Manager
Cost Accountant
Financial Accountant

  • Oversee all aspects of production process, raw material procurement and business operation
  • Review, analyzed balance sheet, income statement and cash flow statement for reasonableness.
  • Analyze operations process to determine effects on cost, provide management with periodic reports concerning production operation efficiency and effectiveness.
  • Oversee company's supply chain management globally and domestically.
  • Manage brokers and distributors in Canada for smooth delivery and order fulfillment.
  • Provide weekly, monthly sale/marketing report to be used in sale forecast and marketing budget forecast.
  • Plan and accrue estimate production cost to be used in calculation for quarterly and annual sales forecast, compare the standard costs to actual production cost.
  • Review, analyze and submit a sale report for various Canada's Recycling Programs as well as Good and Services Tax (GST) to assure sale reports are accurate and comply with Canadian Regulation.
  • Prepare period close reports including trial balances, adjustments and closing entries monthly, quarterly and year end closing
  • Reconcile inventory, finished product, assembled parts and non-assembled parts.

Confidential, Los Altos Hills, CA
Financial Analyst (05/04-12/07)
Human Resources Technician II

  • Reconciled daily cashier reports, bank deposits, electronic charges, account receivable, monthly parking permit sale.
  • Maintained allowance for doubtful accounts; collected on outstanding receivables according to established procedures.
  • Prepared, posted and audited invoices, verified compliance with district policies and procedures and maintained vendor files.
  • Oversaw the collection and security of enrollment fees and other monetary transaction according to established procedures. Reviewed student refund requests to determine eligibility and amount. Reconciled and monitored refund money
  • Prepared new hire orientation packets and conducted individual and group orientation
  • Processed and audited payroll changes as assigned including contract extension, special assignment, etc.
  • Evaluated and recorded professional growth plan submitted by faculty; notified faculty of professional growth and other related activities. Prepared PGA materials for committee evaluations.
  • Audited student accounts and calculated ending balances. Resolved formal disputes in accordance with Federal, State and District regulations by coordinating with school district.
  • Trained and supervised admissions and record part-time personnel.


  • MBA Concentrate in Finance and Accounting
  • Bachelor of Science in Corporate Financial Management
  • AA in Accounting Practice
  • AA in Business and CIS


  • Microsoft office software: Expert user of Excel, Outlook, Access, Word, and Powerpoint.
  • Database management and CRM software:
  • Commerical software: Hyperion, Peoplesoft, Liason CRM, info@hand CRM, AFS ERP System, Crystal Reports Software
  • FHDA proprietary: Financial record system (FRS), Human Resources System (HRS), Multi Access User Interface (MAUI)
  • Accounting software: Quickbooks Pro, PeachTree, AFS, Quickbooks ES

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