Customer Service Manager Resume San Jose, California - Hire IT People

Summary of Qualifications

7 years experience overseeing operations for beverage brands,
Successfully manage supply chains for high growth start up to companies with $10mm in annual sales
Effectively turn non-revenue items such as freight cost, into profitable transaction and create separate division to continually manage and improve logistic and customer service functions
Consistently generate increase in bottom line profits and market expansion through new business development efforts securing key accounts with distributors, develop marketing programs
Continually seek ways to increase growth, efficiency and profitability by developing and implementing enterprise strategies, manage all facets of operation, supply-chain and quality assurance

Industry Experience

Technology (hardware/software), Consumer Product & Goods, Public Education, Retail

Professional Accomplishment

Develop supply-chain strategy to improve working capital and reduce lead times for commercialization of new products
Experienced in organizational turnaround of varying sizes and complexity
Managed deal flow, discussion points, strategic development, valuations, financial modeling.
Improved plant logistics resulting in improved capacity and cost sensitivity analysis and divisional profits.
Reduced logistical cost over 10% by improving case throughput and establishing a plant pick-up program.

Confidential
Director of forecasting and demand planning (01/08- Present)
Logistic, Customer Service Manager
Cost Accountant
Financial Accountant

Oversee all aspects of production process, raw material procurement and business operation
Review, analyzed balance sheet, income statement and cash flow statement for reasonableness.
Analyze operations process to determine effects on cost, provide management with periodic reports concerning production operation efficiency and effectiveness.
Oversee company's supply chain management globally and domestically.
Manage brokers and distributors in Canada for smooth delivery and order fulfillment.
Provide weekly, monthly sale/marketing report to be used in sale forecast and marketing budget forecast.
Plan and accrue estimate production cost to be used in calculation for quarterly and annual sales forecast, compare the standard costs to actual production cost.
Review, analyze and submit a sale report for various Canada's Recycling Programs as well as Good and Services Tax (GST) to assure sale reports are accurate and comply with Canadian Regulation.
Prepare period close reports including trial balances, adjustments and closing entries monthly, quarterly and year end closing
Reconcile inventory, finished product, assembled parts and non-assembled parts.

Confidential, Los Altos Hills, CA
Financial Analyst (05/04-12/07)
Human Resources Technician II

Reconciled daily cashier reports, bank deposits, electronic charges, account receivable, monthly parking permit sale.
Maintained allowance for doubtful accounts; collected on outstanding receivables according to established procedures.
Prepared, posted and audited invoices, verified compliance with district policies and procedures and maintained vendor files.
Oversaw the collection and security of enrollment fees and other monetary transaction according to established procedures. Reviewed student refund requests to determine eligibility and amount. Reconciled and monitored refund money
Prepared new hire orientation packets and conducted individual and group orientation
Processed and audited payroll changes as assigned including contract extension, special assignment, etc.
Evaluated and recorded professional growth plan submitted by faculty; notified faculty of professional growth and other related activities. Prepared PGA materials for committee evaluations.
Audited student accounts and calculated ending balances. Resolved formal disputes in accordance with Federal, State and District regulations by coordinating with school district.
Trained and supervised admissions and record part-time personnel.

PROFESSIONAL EDUCATION

SOFTWARE SKILLS

Microsoft office software: Expert user of Excel, Outlook, Access, Word, and Powerpoint.
Database management and CRM software:
Commerical software: Hyperion, Peoplesoft, Liason CRM, info@hand CRM, AFS ERP System, Crystal Reports Software
FHDA proprietary: Financial record system (FRS), Human Resources System (HRS), Multi Access User Interface (MAUI)
Accounting software: Quickbooks Pro, PeachTree, AFS, Quickbooks ES