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Volunteer Phone Screener Resume

Orlando, FL


  • Paralegal certificate with coursework in Legal Interviewing, Litigation Assistantship, Legal Research and Writing, Tort Law, Estates & Family Law, Criminal Law, Insurance and Real Property Law, etc
  • Seven years’ experience expressing ideas orally to individuals or groups
  • Develop writing skills of others by proofreading and editing assigned writings
  • Bachelor of Arts in English with a concentration in Creative Writing
  • Working knowledge of MS Office, Windows, Internet, Lexis, Westlaw (Fundamentals of Westlaw Training Certificate)


Paralegal Certificate

Master of Arts: Mass Communications

Bachelor of Arts: English –Creative Writing


Communication Skills

  • Determine if callers have a case that the office handles and if they qualify financially for services
  • Refer callers to alternative legal resources
  • Present lessons on writing and research skills
  • Communicated effectively with parents, administrators, and co-workers
  • Collaborated with departmental co-workers to develop plans for instruction
  • Greeted guests and communicate with guests during check-in and check-out process
  • Resolved guest complaints during their stay
  • Contacted event sponsors and donors

Writing Skills

  • Proofread and edit assigned writing
  • Check research papers for plagiarism
  • Prepared and developed study materials
  • Faculty sponsor for the school newspaper
  • Prepared written communications for distribution

Organization Skills

  • Schedule appointments for those that qualify
  • Managed the learning environment and evaluate student progression
  • Supervised the layout and distribution of the school yearbook
  • Assisted with administrative tasks

Work Experience

Aug 2011-Present

Volunteer Phone Screener

Confidential, Orlando, FL

Nov 2010-Present

English Composition/ Public Speaking Instructor

Confidential, Orlando, FL

Feb 2007-Jun 2010

Reading Teacher

Confidential, Orlando, FL

Aug 2004-Feb 2007

Language Arts Teacher

Confidential, Jacksonville, FL

Jul 2003-Dec 2003

Front Desk Agent

Confidential, Orlando, FL

May 2002-Sept 2002


Confidential, Maitland, FL

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