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Account Manager Resume

Dallas, TX

Education:
Associates Degree of Business Administration

Professional Experience:

Confidential,April 2006-July 2011
Media Consultant
Account Manager
Sales/Customer Service
Assist customers with their companies\' advertising needs .Prospect new business through cold calling to qualify and close new accounts

  • Proficient at reaching and closing small to medium size business ownersAssist with the overall customer service and account management/strategy by partnering with Sales/Marketing Rep to troubleshoot customer concerns, acting upon a variety of branch level reports, and working on other assignments as needed
  • Act as liaison between sales and material planning group through involvement in shortage calls, quality problems, programming, etc.
  • Entering and maintaining sales order and expediting product delivery
  • Assist with the overall customer service and account management/strategy by partnering with Sales/Marketing Rep to troubleshoot customer concerns, acting upon a variety of branch level reports, and working on other assignments as needed
  • Demonstrate recent experience at consistently meeting and exceeding revenue quotas
  • Superb verbal and written communication skills
  • Knowledge of social media and impact
  • 5 years equivalent experience of Internet and social media in a corporate environment
  • Working knowledge of Search Engine Optimization processes Coordinate with Sales/Marketing to assure all required paperwork is provided to Implementation to meet the effective date of services. Research information on billing issues, products and service.
  • Schedule and facilitate initial Implementation Conference Call with Client; exercise discretion and independent judgment with respect to matters of significance Intermediate skills in MS Word, MS Excel and MS Outlook. Ability to create spreadsheets in MS Excel. Experience with MS Outlook The ability to solve problems and resolve issues with minimal supervision

Customer Service Representative 2005-2006

Confidential,Dallas, TX

Medicaid part D

  • Third party administrator for health insurance
  • Answer questions on enrollment status
  • Eligibility, providers, services, benefits
  • Note all information M 400
  • Answers telephone and either responds to inquiry or directs caller to appropriate personnel.
  • Schedules appointments and enters appointment date and time into computerized scheduler.
  • Conducts reminder calls to all patients.
  • Basic understanding of medical terminology
  • Greets and directs patients.

Administrative Assistant
Confidential,Arkansas 2005-2005

  • Greeted customers and took information regarding health insurance benefits.
  • Performed intakes on new patients and updated information on existing patients.
  • Scheduled appointment for patients.
  • Performed general office duties as assigned.
  • .

Customer Care/Greeter
Confidential,East LansingMI 2003-2004

  • Assist or direct customers where they need to be or go.
  • Assist with billing , setup accounts
  • Assist with products and service Collects payment and reconciles daily cash report

Confidential,; Lansing Michigan 2002-2003

  • Assisted store manager with opening and closing procedures.
  • Directed customers to proper department in regards to their inquiries.
  • Received payment on customer phone services and posted to accounts.
  • An assisted customer with the purchase of cellular phones and service plans to Meet their needs. Collects payment from patients and reconciles daily cash report

Customer Service Representative
Cingular Wireless; Little Rock, Arkansas 2000-2002

  • Learning new office systems and billing procedures.
  • Directed customers to proper department in regards to their inquiries.
  • Received payment on customer phone services and posted to accounts.
  • An assisted customer with the purchase of cellular phones and service plans to Meet their needs. Collects payment from patients and reconciles daily cash report

Information Associate
Confidential,Little RockArkansas 1998-2000

  • Completed patient admission and discharge functions.
  • Transcribed doctor’s notes regarding patients into computer system.
  • Including but not limited to, answering unit phones, scheduling patient tests and appointments, maintaining all medical records, coordinating discharges, and preparing diet sheets. The Unit Coordinator is responsible for greeting and receiving visitors and responding to the needs of the patients and their family members as well as taking a proactive role in the efficient operation of the unit.

Unit Coordinator
Confidential,Little Rock, Arkansas 1992-1997

  • Input customer information into hospital database and
  • Transcribed doctor’s notes regarding patients into computer system.
  • Ordered test for patients as needed.
  • Including but not limited to, answering unit phones, scheduling patient tests and appointments, maintaining all medical records, coordinating discharges, and preparing diet sheets. The Unit Coordinator is responsible for greeting and receiving visitors and responding to the needs of the patients and their family members as well as taking a proactive role in the efficient operation of the unit.

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