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Data Entry Specialist Resume

Omaha, NE

SUMMARY

WORK EXPERIENCE

Confidential,Omaha NE
Data Entry Specialist August 1998 - December 2009

  • operate PC and analyze documents to perform continuous entry of various enrollments, applications, code sheets and special projects from various departments
  • ensure work meets deadline by applying knowledge of menu codes, screen uses, procedures and production standards
  • research inaccurate or incomplete information using reference manuals and inquiry screens
  • enter health, life and dental applications with a high level of accuracy

Confidential,IA
Customer Service Associate May 2009 - December 2009

  • greet and assist customers in a professional manner
  • maintain a high level of cash handling
  • monitor, track, and report all store inventory to management
  • balance assigned cash drawer

Confidential,Omaha NE
Payment Processor June 1996 - August 1998

  • maintain proper activity in customers mortgage and retail accounts
  • balance batches with rejects received through the proof and transmit system and prepare cash letters for shipment
  • correct and balance customer checks, deposits, loan payments and other internal bank entries
  • prepare repetitive documents and reports, record data and file materials

Confidential,Omaha NE
Verification/Quality Assurance Manager June 1992 - May 1996

  • supervise all activities in departments to ensure timely and efficient service, develop, and implement policies and procedures for work flow
  • evaluate and ensure employee development through training, motivation, counseling, and disciplinary actions as required
  • ensure all daily deadlines concerning reports from all production shifts are met
  • visit sites for network or quality assurance training and communicate to site manangers and staff any areas that may need improvement
  • monitor Telemarketing Service Representatives on program specifics as well as listening skills, voice presentation and professionalism

Confidential,Omaha NE
Verification Clerk June 1991 - June 1992

  • balance reports, identify discrepancies, and follow through to reconcile reports
  • coordinate verifications completed at SITEL and ROP sites to ensure sales orders are accurate
  • maintain records and compile daily reports
  • provide statistical clerks with all verified data, including finalization of orders
  • create, update, and distribute reports

EDUCATION

Secretarial/Word Processing

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