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Consultant Resume

Wyandotte, MI

PROFESSIONAL SUMMARY

I have over 20 years experience in the Information Technology industry providing desktop support in various Windows environments. Some experiences includes setting up and configuring PCs for individuals, trouble shooting various PC software and hardware issues and implementing permanent solutions. Migrating from Windows 2000/Novell environment to Windows XP/Active Directory environment.

TECHNICAL SUMMARY

Languages/Tools: Lotus Notes 8.5, Lotus SameTime 7.5.1, Microsoft Outlook 2010, Microsoft Lync 2010, Microsoft Office Professional 2010, Acrobat Professional 9.0, Nuance PDF Converter Enterprise 8, Active directory Users and Computers, Norton Utilities, Symantec Anti Virus 11, CDA5 and CDA6, Juniper Network Connect 7.1, Citrix ICA Client 9.2, Cognos Impromptu 7.5, Hyperion Essbase Client 7.1, Labtram XSecurePro 8.0, Microsoft ActiveSync 4.5, Microsoft Office FrontPage 2003, Microsoft Publisher 2000, Microsoft SMS Remote Control Utility, Real VNC Enterprise Edition 4.6.1, Remote Assistance, Microsoft Visio 2010, OnTrack Recovery.

Environments: IBM/PC Compatible, Windows XP Professional, Windows 7 Enterprise, Microsoft Active Directory, MS DOS/PC DOS, IBM 30XX, MVS, TCP/IP, Internet, Intranet.

PROFESSIONAL EXPERIENCE

Confidential, November 1996 - Present

Consultant July 1997 - Present
assigned to Confidential

  • Provide second level personal computer support for over 16,500 desktops and laptops
  • Support all desktops and laptops for The Chrysler Technology Center for engineering as well as corporate. Also provided second level support for Mopar Center Line, The Chrysler Museum, ITC Building, Sterling Heights Assembly Plant Administration Building, AETG Livonia, Chrysler Canada Windsor
  • Respond to help desk tickets created by the help desk
  • Troubleshoot personal computer software and hardware problems and implement a permanent solution to the problem
  • Order replacement hardware components from the manufacture to repair hardware that may be nonfunctional
  • Place service request to a third party hardware technician to replace any hardware that may be nonfunctional
  • Provide 24 X 7 off hour support for clients on a rotating schedule
  • Assist departments in setting up PC's and laptops after the department has been relocated
  • Install any nonstandard software that the customer may need
  • Install and support 31 CAE applications that are installed on the Office Automation platform
  • Migrated Windows XP clients to Windows 7
  • Support Bitlocker encryption issues on Windows 7 mobile devices
  • Data recovery using various methods and industry standard tools such as Ontrack Easy Recovery Pro and R-Studio
  • Test operating system image enhancements on all personal computer platforms in a test environment before the enhancements are deployed to the customer
  • Assist in configuring printers to be setup for network printing
  • Maintain network printers
  • Active Directory administration including creating accounts, group management login script troubleshooting quota management and ID moves
  • BlackBerry and PDA support
  • Provide administration assistance for Citrix Servers
  • Provide assistance to the offsite Network Server Team in trouble shooting hardware server issues
  • Perform hardware replacements for older or nonfunctioning equipment
  • Provide wireless network support
  • Troubleshoot PC network connectivity issues
  • DIA training and intermediate laptop training
  • Support Citrix.

Environment: Xserver, Exceed, Citrix Servers, Nortel Networks (VPN), Juniper Network Connect 7.1, Microsoft Active Directory, Lotus Notes, Blue Zone, MS Office Professional 2010, Word, Excel, PowerPoint, Access.

ConsultantNovember 1996 - July 1997
assigned to Confidential

  • Provided desktop support and hardware troubleshooting for the UTA Engineers at UTA Automotive.
  • Troubleshot problems on 2,000 PCs connected to five Novell Netware 3.11/4.1 networks.
  • Added TCP/IP addresses to allow PCs access to the company's Intranet and the Internet.
  • Troubleshot end user problems with GroupWise, and installed and configured new equipment and software as needed.

Environment: Windows 95,Windows 3.1, cc:Mail, Lotus Notes, Rumba, Freelance, IBM PC, Netscape, Novell Netware 3.1X/4.X, GroupWise, TCP/IP, Internet, Intranet, Lotus 1-2-3, Harvard Graphics, WordPerfect.

Confidential, November 1988 - September 1996

Business Analyst May 1996 - September 1996
assigned to Confidential
New Center Services

  • Provided second level desktop support for 5,500 PCs attached to 45 Novell 4.0/4.1 networks.
  • Troubleshot and resolved hardware and software issues, and relayed various information to appropriate support groups.
  • Assisted users at General Motors headquarters with software packages on PC and Apple Mac computers.

Business AnalystAugust 1993 - May 1996
assigned to Confidential
General Motors Comptroller's Staff

  • Gathered user requirements for enhancements and modifications to the General Ledger and Financial Accounting Consolidation and Translation System (FACTS) systems.
  • Maintained and administered security for the two legacy systems using ACF2.
  • Served as the primary contact for overseas users of the FACTS system.
  • Assured that data was received and troubleshot user problems.
  • Maintained programs and developed new screens for both systems using the proprietary case tool INCASE.
  • Performed minor code changes in JCL.

Business Analyst September 1992 - August 1993
assigned to Confidential

  • Provided desktop support and troubleshooting for 250 dealer auditors throughout the United States and Canada.
  • Resolved user questions on hardware and software issues.
  • Assisted in training the dealer audit staff on PC hardware and software usage.
  • Prepared equipment and set up the training rooms.
  • Trained 30 people over a four-day period on basic computer usage, MS Excel, MS Word, and instruction on remote dial in for the LAN in order to transfer data and send or receive e-mail.
  • Provided on-going assistance for problems at remote sites.

Business AnalystNovember 1988 - September 1992
assigned to Confidential,
General Motors Tax Staff

  • Provided desktop support for members of the General Motors Tax Staff.
  • Troubleshot hardware, software and network problems.
  • Assisted in the network conversion from IBM Token Ring to Novell NetWare 3.11 by installing servers and software, and configuring batch files on every desktop machine for attachment to file servers.
  • Set up network IDs and granted privileges to the appropriate drive mappings.
  • Installed new equipment and software as needed.

Environment: IBM PC, Apple Mac, Sun, IBM 30XX, MS DOS/PC DOS, Macintosh OS, Sun OS, MVS, IBM Token Ring, Novell NetWare 3.1X/4.X, Pathworks, TCP/IP, JCL, InCase, ACF2, DisplayWrite 4, Freelance, Lotus 1-2-3, Lotus Notes, Windows, MS Excel, MS PowerPoint, MS Word, MS Access, Norton Utilities, PROFS, TSO/ISPF, WordPerfect.

Confidential, March 1986 - November 1988

Technician

  • Assembled, configured and tested computers according to customer requirements.
  • Installed the MS DOS operating system on PCs.
  • Packaged finished PCs and shipped to appropriate destinations.

Environment: IBM PC, MS DOS/PC DOS

PROFESSIONAL TRAINING

Training in Supporting Microsoft Windows 7 2010

Training in Supporting Microsoft Windows XP 1997

Certificate in Electronics 1986
DeVry Institute of Electronics

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