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Technical Analyst Resume

Summary:

  • 6+ years as a knowledgeable and effective IT professional backed up by varied technological and industrial background, working with different members, groups and teams with specific emphasis on business applications development to meet and satisfy customer's business requirements.
  • Certified PEGA PRPC System Architect and have 2 years of Experience in design and development of Business Process Management (BPM) and Business Rules Engines (BRE) applications using PRPC
  • Good knowledge BPM, Business Activity Monitoring (BAM) and implementing Event Driven Architecture (EDA) using PRPC.
  • Experience in designing Class structure, Flows, Activities, Decision & Declarative rules and Rule set management.
  • Experience in troubleshooting & performance tuning of PRPC applications using Clipboard, Tracer, PAL and loggers.
  • Experience with Flow Actions, Agents, SLA, Correspondence, PRPC Security, Reports, Listeners (File, MQ, SOAP), Connectors and Services.
  • Experience in designing and creating high-level class structure.
  • Experience in database programming using SQL, PL/SQL and implementing triggers, Stored Procedures.
  • Experience in working complete SDLC cycles with a commitment to quality process.
  • Work effectively and independently or as part of a team.

Technical Skill Set:

BPM software: PRPC 5.2/5.5 SP2

Databases: Oracle 9i, MS SQL Server 2000, MySQL, Sybase.

Web Servers: Apache Tomcat 4.1, Apache Web Server

Application Servers: Web Logic, Jboss 3.2, WebSphere

Scripting Languages: JavaScript, Shell Scripts.

Protocols: TCP/IP,LDAP, SOAP.

Version Control: ClearCase, Visual Source Safe (VSS), CVS, SVN

Case Tools: UML using Rational Rose, Visio.

Operating Systems: Windows 2K, XP, LINUX (REDHAT), UNIX.

Education:
MS in Computer Science.

Work Experience:
Confidential,This project was developed to automate the Claims Repository system, which stores the pharmacy claims and also validates these claims against a number of in house legacy systems. Depending on the validation, the claims are sent to workbasket if any exceptions are raised and the valid claims are sent for further processing.

Confidential, Mar'10 - Apr'11
Responsibilities:

  • Developed workflow to interface with in-house systems including the development of parsing rules for xml and fixed format messages.
  • Worked with a team to check, correct and translate common claims errors such as errors related to member eligibility, time filing and duplicate claims.
  • Involved in design and development of the application using SmartBuild.
  • Involved in Design of class Structure, Properties, Activities and Service rules.
  • Implementation of Decision tables, Decision Maps and Declarative expressions.
  • Developed screen validations and display processing.
  • Involved in Bug Fixing Activities with System Architects for Harness, Declare Expression and When Rules.
  • Automated Decision making and notification using agents and email accounts.
  • Development of Integration using PRPC Connectors.
  • Implemented SLAs Activities as per new functionality.
  • Creation for integration rules as Rule-RDB-SQL, RULE-Connect-SOAP.
  • Creation of activities and steps for implementing core business logic (when conditions, if and else statements, Handling Embedded pages and custom Java Code).
  • Created Flow rules to implement approval workflow business logic.
  • Preparation & Execution of unit test cases and Troubleshooting and debugging.

Confidential

Get-Current Project
Production Support Technical Analyst / Release Manager Aug'07 - Mar'10
Production Support Technical Analyst/Release Manager at Fannie Mae for Get-Current Project to support 25+ applications and developed tracking tools to track/monitor production planning and execution activities. Worked with PEGA PRPC to develop a prototype application in test lab.
Role and Responsibilities:

  • Provided extensive Environment / production / release support for Consolidation Project.
  • Analyze, triage, track and prioritize defects and issues that surface during executions and facilitate resolution.
  • Provided subject matter expertise on UNIX/LINUX.
  • Developed prototype application using PRPC in test lab.
  • Provided subject matter expertise on Autosys, Monitoring and troubleshooting issues related to Autosys Jobs.
  • Participated in development of Access based tool to capture all execution, production support, release and environment activities supported by the team
  • Documented test cases in new version roll-out of Remedy 7.1
  • Managed and supported Central Logging and Monitoring Event and Certification Tickets, a tool that provides a log of production support activities
  • Executed Oracle, SQL based data correction units or DB Modifications in production environment
  • Responsibilities included performing shakeout and sanity test in Production environment
  • Performed debugging, error handling and reporting
  • Assisted with set-up of Proactive and Reactive Application Alert Monitoring by use of PCM (Remedy), Netcool and ClearQuest
  • Coordinated with development, testing, business units to ensure timeliness and overall compliance
  • Supported multiple applications simultaneously.
  • Provided 24/7 pager support.

Confidential, Mar'06 - Aug'07
Production Support Technical Analyst at Fannie Mae for the financial restatement project. As part of this project supported 25+ Restatement applications including end-to-end testing. Analyze, track and resolve issues in timely manner. Coordinate with test, UAT and developments teams to resolve the issues and migrate the code to production in timely manner.
Role and Responsibilities:

  • Provided extensive production support for restatement financial portfolio
  • Provided subject matter expertise on Autosys, Monitoring and troubleshooting issues related to Autosys Jobs
  • Analyzed, triaged, tracked and prioritized defects and issues that surface during executions and facilitate resolution
  • Verified environment configuration for Test, UAT, Integrated Production and Production
  • Subject Matter Expert for Integrated groups of Guarantor Fee and Whole Loans execution deliverables, including production support project plan, execution schedules, risk assessment document, issues logs and post-mortems, lessons learned meetings
  • Developed interface systems and supporting documents for end to end integration environments
  • Developed Automation scripts for Interface & Autosys Job monitoring
  • Responsibilities included performing shakeout and sanity test in Production environment
  • Performed debugging, error handling and reporting
  • Executed Oracle, SQL based data correction units or DB Modifications in production environment
  • Gathered in-depth working knowledge of ClearCase version control, ClearQuest and in-house development integrated ticket management tool for 26 applications of various types
  • Coordinated Solaris Upgrade projects involving Business Unit across 93 applications
  • Served as a key working member of all Disaster Recovery Exercises within the Business Unit serving 93 applications
  • Delivered 99% releases for lower and higher environments within the stipulated deadlines
  • Coordinated with development, testing, business units to ensure timeliness and overall compliance
  • Assisted with set-up of Proactive and Reactive Application Alert Monitoring by use of PCM (Remedy), Netcool and ClearQuest
  • Set up and facilitated check-point project meetings for production milestones
  • Improved Environment, Execution and Production Support Processes on a continuous basis
  • Supported SharePoint document management for Business Area for production and execution support.

Environment: UNIX/LINUX, Oracle, MySQL, Sybase, Autosys, Weblogic, Access, SharePoint designer, BOXI reports, Java, J2EE, Remedy, Clear Quest, SQL Server.

Confidential, Commerce
Technical Assistant Sep'04 - Jan'06

CTIS [Computer Technology & Information Systems] maintains central databases and servers of the university. Monitor health of servers and databases, perform backups etc.

  • Managed and maintained a secure and reliable computing system for the University
  • Exceeded service level agreements for network troubleshooting, including connectivity and hardware and delivery
  • Managed setup and maintained the groups and user accounts
  • Ran daily jobs that perform critical operations for the University CTIS
  • Performed daily and weekly back-ups
  • Monitored and maintained documentation for the issues and fixes
  • Developed complex SQL queries for fixes and scripts
  • Developed complex UNIX scripts

Environment: UNIX, Mainframe server, C++, Toad, SQL Server 2000, Windows 2000 server.

Confidential,
Internship Jan'03 - Jun'03

Indian space research organization is a space research center, which will research, develop and launch satellites. Monitored the data coming from sensors and store it in files. Used the stored data to project and monitor the path of the satellite. Developed the graphical program using C++ that show's and explains about the satellite, the trajectory of the satellite and how the satellite is placed in its orbit.

  • Supported basics system administration tasks
  • Kept track and maintained appropriate software and upgrade the software packages
  • Developed and maintained documents, library and procedural documents of the system
  • Developed Simulation programs
  • Developed UNIX scripts for maintaining the background processes
  • Monitored and supported daily batch process

Environment: UNIX, Linux, C++, Windows NT.

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