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Accounts Receivable Analyst Resume

Austell, GA

Microsoft Office Suite, Lotus Notes, Great Plains, Quickbooks, Group Wise, Oasis, Solomon, and MAS 500


Confidential,Atlanta, GA 01/08 - 10/10
Accounts Receivable Analyst

  • Performed billing functions, including invoicing and customer service
  • Performed research on past-due accounts, including misapplied and unapplied payments
  • Pulled invoices and made commercial collections calls, cleaning up account balances
  • Processed ingoing and outgoing wires
  • Created invoices for customers and make weekly bank deposits
  • Processed weekly vendor checks and perform commercial collections on past-due accounts

Confidential,Atlanta, GA 12/96 - 12/07
Commercial Collections Analyst

  • Supervised over 30 off-shore agents with regards to all facets of billing retention issues
  • Handled an excess of 150 customer escalations and completed over 225 tickets and emails per week
  • Performed heavy analytical work pertaining to past due invoices
  • Reconciled past due accounts and pulled invoices for late payments
  • Prepared accounts for escalation
  • Researched misapplied and unapplied payments
  • Assisted internal departments with account reconciliation, payment adjustments, delinquent invoices, and customer reactivations
  • Instituted a program for billing agents, resulting in a 75% reduction in errors
  • Assisted with the screening and certification process for all new billing agents
  • Conducted web-based training to address customer support issues and provided training to the support teams
  • Processed account credits, cancellations, refunds via Great Plains, upgrades, downgrades, and renewals
  • Participated in weekly agent's calibration sessions to improve the overall customer service experience

Client Services Representative

  • Processed clients request and accepted payment for Domain Name registration and renewal via company website
  • Accepted inbound calls in order to assist with customer account reconciliation's for web hosting services
  • Ensured accuracy of payment posting by utilizing the Oasis Billing system
  • Handled customer escalations and advance customer inquires

Financial Operations Analyst

  • Exceeded collections objective by an average of 57%+ on a monthly basis
  • Recovered $280,000 in written off revenue in the course of 2 1/2 years
  • Corporate billing liaison between Interliant and Dun & Bradstreet
  • Posted payments when received via check, credit card, or wire transfer
  • Facilitated new hire training classes on a quarterly basis

New Horizon Computer Training
Business Certification

Bachelor Degree in Business Administration

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