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Customer Service Specialist Resume

Tallahassee, FL

Objective
To obtain employment within a growth-oriented company where I can contribute my knowledge, skills and abilities.

Education

Associates of Arts with concentration in Accounting

Bachelors of Arts in Business Administration/Accounting

Knowledge, Skills & Abilities

  • Microsoft Office 2007 (Word, Excel, Outlook, PowerPoint)
  • Type 45 wpm
  • ACD call center system
  • Office equipment (copier, scanner, fax machine, multiple line phone system)
Experience

Customer Service Specialist Confidential, Tallahassee, FL , 2008 Present

  • Responds to telephone inquiries and complaints using standard scripts and procedures.
  • Access Florida Medicaid System to verify Medicaid eligibility for Kidcare applicants.
  • Gathers information, researches and resolves inquiries and logs customer calls.
  • Prepares standard reports to track workload, response time and quality of input.
  • Reviews and process applications.
  • Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
  • Data entry.

Secretary - Confidential,Panama City, FL , 2008 2008

  • Reported directly to Program Director
  • Prepared correspondence
  • Maintained schedule of upcoming appointments
  • Coordinated meetings and took minutes
  • General typing, filing, copying and mail distribution
  • Maintained confidential inmate records using Microsoft Excel
  • Data entry.

Sr. Customer Service Representative Confidential, Atlanta, GA , 2004 2007

  • Reviewed daily information on a package delivery system, station openings, service features and volume.
  • Took customer requests for package pick-up, delivery, and supply orders.
  • Recognized customer problems/issues and resolved to customer’s satisfaction.
  • Operated systems including data retrieval and report generation and tracked customer orders.
  • Data entry.

Youth Care Counselor Confidential,Monticello, FL , 2002-2004

  • Monitored at-risk youth in a residential setting.
  • Maintained a daily log of youth activities and behaviors.
  • Provided youth counseling and mentoring.
  • Ensured safety and security of youth and other staff members.
  • Facilitated visitation.

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