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Field Services Technician Resume

Richmond, VA


More than 13 years of experience and proven ability to analyze, design and implement unique computer solutions based on company needs.


B.S., Business Administration/Economics


  • Decisive, result-oriented and action-focused professional offering 13 years of experience in the Information Technology industry.
  • Strong Presentation Skills, Ability to Multi-Task, Team Player and thrive in a fast paced environment.
  • Driven by new challenges and desire to be successful in all endeavors. Immensely enjoy navigating all aspects of Information Technology driven projects.
  • Creative thinker and analytical problem solver with demonstrated ability to manage IT projects from planning through execution/completion under pressure of fast-paced, time sensitive environments.
  • Exceptional interpersonal communicator who effectively interacts with clients and all levels of management. Conscientious about meeting deadlines.
  • Strong interpersonal skills and excellent communication skills Verbal and written.
  • Quality Assurance, Technology Integration, Internal/External Client Support, Problem Solving/Troubleshooting, Execution/Deployment, Decision Making.


  • Networking: LAN, WAN and Wireless Setups.
  • Operating Systems: Microsoft 3.x, Windows 9.x, Windows NT4 Workstation, Windows Server 2000, Windows Server 2003, Windows 2000, Windows XP Professional, Windows Vista, MS≠DOS, MAC OS, MAC OS X Tiger and some Linux.
  • Hardware: Blackberry, Dell, HP/Compaq, IBM, Dell, Tablet PC, HP Servers, Dell Servers, aircard, Networking devises, Routers. Xerox Printers/Copiers, HP LaserJet/Ink Jet, Lexmark LaserJet, Epson Ink Jet, Cannon Ink Jet, HP Scanner, Fujutsu Scanner, DSL Modems and Wireless Routers, UPS’s and hubs.
  • Software: Netware Administrator, SQL Server, Teamlinks, Heat, Peregrine, Remedy, Novell 4.01/4.91, Adobe Professional, Microsoft Project 95/2007, Microsoft Visio 2000/2010, Microsoft Office 95/2010, Norton System Works, Norton Antivirus, PC Anywhere, Microsoft Media Player, Netscape, Internet Explorer, AOL, Real Player, Winzip, Lotus Notes, Webmail, Crystal Reports, Host Explorer, Microsoft Anti-Spy Ware, Spybot, Diagnostic Utilities, Quark Express, EPC 6.0, Apple Remote Desktop, Appleworks.


09/11-12/11- Field Services Technician- Confidential,Richmond VA

  • Installation of Computer equipment.
  • Procurement of parts for end users of several state agencies
  • Assisted with special projects including imaging of equipment for computer refresh
  • Repaired printers and supplied resources for fellow technicians.
  • Trouble shoot of Microsoft products including Office 2007, Word, PowerPoint, and Excel.
  • Assisted end users with project work by helping with development of presentations
  • Use of vbscript to assist with setting up printing for users.
  • Load of software via altiris (windows xp and Windows 7)
  • Assisted Several State Agencies including VDH VDOT AND VEC
  • Creation of pst files and management of files to avoid corruption.
  • Troubleshooting of equipment and repair when required.

11/10-08/11- Pc Refresh Technician- Confidential, Richmond VA

  • Installation of new Desktop and Laptop Computers
  • Inventory Control
  • Prepared for disposal
  • Imaging of equipment
  • Configured Microsoft outlook for exchange server properties
  • Back up of user data for refresh to new computer. Also assisted with getting pst files and profile settings configured.

5/10 5/10 Inventory Control Technician, Confidential, Richmond VA

  • Tagged equipment
  • Entered on mapping which was supplied from vendor
  • Verified location of equipment

9/09 1/10 Deployment Technician, Confidential, Richmond VA

  • Deployed Over 1000 Computers for Annual Refresh of SunTrust Bank
  • Decommissioned old equipment
  • Maintained accurate inventory of new equipment
  • Imaged equipment via Altiris
  • Deployment of software via Altiris

4/07 12/08 Desktop Support Technician, Confidential, Richmond VA

  • Assisted with inventory control during technology refresh.
  • Office moves as requested.
  • Worked with Peregrine call tracking system to maintain a 15 minute first response SLA.
  • Worked as part of a on call group for disaster recovery.
  • Installation of equipment for over 1000 users including computers, pdas, air cards, blackbery, monitors and laptop setups with port replication devices
  • Deployed blackberry handheld devices.
  • Acted as tech lead for printer repair.
  • Escalation of Tier2 calls to Network or Server Engineers when required.
  • Assisted with troubleshooting of printer ques.
  • Assisted with support of the Blackberry Enterprise Server
  • Acted as tech lead for blackberry support.
  • Advised clients on what equipment would be best for their needs.
  • Destruction of data on hard drives when required via degasser.
  • Assisted system engineers with several task including data connections, advisement on issues, and troubleshooting of equipment.

2/07-2/07 Field Services Support, Confidential,Richmond VA

  • Support of over 250 laptop computers.
  • Imaging of computers and Tablet PCS using Ghost.
  • Upgrade of laptop computers.
  • Worked with several different computer vendors to schedule repairs.
  • Use of remedy for call tracking purposes.

12/06-2/07 Configuration Technician, Confidential, Richmond VA

  • Deployment of over 6000 laptop/desktop computers.
  • User account migration.
  • Asset management.
  • Backup and restore of users data.
  • Migration and testing of new equipment.

6/06-12/06 Admin Assistant/IT Analyst, Confidential, Richmond VA

  • Acquired training in EVA and Banner for purchasing.
  • Setup and maintain IBM/PC computers and MAC.
  • Received computer equipment and distributed to faculty and staff.

12/05-6/06 Account Administrator, Confidential, Richmond VA

  • Creation of over 5000 accounts.
  • Password changes for users via Active Directory.
  • Granted internet and email access for users.

6/05-12/05 Admin Assistant/IT Analyst, Confidential,Richmond VA

  • Set up and maintain IBM/MAC computers and MAC.
  • Identify and correct network issues.
  • Problem solves and corrects HP Printers and email problems.
  • Upgrade and install hardware/software for end users for both MAC and IBM.
  • Virus removal.

7/04-6/05 IT Analyst, Confidential, Richmond VA

  • Support over 200 Faculty, Staff and Students within the VCU School Of Pharmacy.
  • Provided support of PDAS for all students within the VCU School Of Pharmacy.
  • Lead virus removal.
  • Coordinate with several vendors for parts return/replacement and repairs of printers.
  • Identify and correct issues related to all hardware peripherals and to software.
  • Acquire upgrades and installed hardware and software for users.
  • Ensures reliability of monitors, CPU’s, printers and projectors.
  • Identify and correct network and LAN related issues.
  • Deployment of equipment including Personal Computer Labs and PDA’s.

10/97-7/04 Hardware/Desktop Support Technician, Confidential, Washington DC

  • Perform a vital role in supporting over 3,000 users with Tier 2 Support.
  • Lead virus removal.
  • Coordinate with several vendors for parts return/replacement and repairs of printers.
  • Administrator of deployment issues of Office and Windows XP.
  • Identifies and corrects issues related to all hardware peripherals.
  • Ensures reliability of monitors, CPU’s, printers and projectors.
  • Acquire upgrades and installed hardware/software for users.
  • Deployment of equipment including Personal Computer Labs.
  • Identify and correct network and LAN related issues including account lockups, and server space issues.
  • Acted as Liaison for Help Desk and Technical Support Staff on hardware related issues
  • Use of heat call tracking software to track several job queues for work for work.

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