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Field Services Technician Resume

Richmond, VA

SKILLS SUMMARY

More than 13 years of experience and proven ability to analyze, design and implement unique computer solutions based on company needs.

EDUCATION

B.S., Business Administration/Economics

SKILLS

  • Decisive, result-oriented and action-focused professional offering 13 years of experience in the Information Technology industry.
  • Strong Presentation Skills, Ability to Multi-Task, Team Player and thrive in a fast paced environment.
  • Driven by new challenges and desire to be successful in all endeavors. Immensely enjoy navigating all aspects of Information Technology driven projects.
  • Creative thinker and analytical problem solver with demonstrated ability to manage IT projects from planning through execution/completion under pressure of fast-paced, time sensitive environments.
  • Exceptional interpersonal communicator who effectively interacts with clients and all levels of management. Conscientious about meeting deadlines.
  • Strong interpersonal skills and excellent communication skills Verbal and written.
  • Quality Assurance, Technology Integration, Internal/External Client Support, Problem Solving/Troubleshooting, Execution/Deployment, Decision Making.

TECHNICAL EXPERIENCE

  • Networking: LAN, WAN and Wireless Setups.
  • Operating Systems: Microsoft 3.x, Windows 9.x, Windows NT4 Workstation, Windows Server 2000, Windows Server 2003, Windows 2000, Windows XP Professional, Windows Vista, MS≠DOS, MAC OS, MAC OS X Tiger and some Linux.
  • Hardware: Blackberry, Dell, HP/Compaq, IBM, Dell, Tablet PC, HP Servers, Dell Servers, aircard, Networking devises, Routers. Xerox Printers/Copiers, HP LaserJet/Ink Jet, Lexmark LaserJet, Epson Ink Jet, Cannon Ink Jet, HP Scanner, Fujutsu Scanner, DSL Modems and Wireless Routers, UPS’s and hubs.
  • Software: Netware Administrator, SQL Server, Teamlinks, Heat, Peregrine, Remedy, Novell 4.01/4.91, Adobe Professional, Microsoft Project 95/2007, Microsoft Visio 2000/2010, Microsoft Office 95/2010, Norton System Works, Norton Antivirus, PC Anywhere, Microsoft Media Player, Netscape, Internet Explorer, AOL, Real Player, Winzip, Lotus Notes, Webmail, Crystal Reports, Host Explorer, Microsoft Anti-Spy Ware, Spybot, Diagnostic Utilities, Quark Express, EPC 6.0, Apple Remote Desktop, Appleworks.

WORK EXPERIENCE

09/11-12/11- Field Services Technician- Confidential,Richmond VA

  • Installation of Computer equipment.
  • Procurement of parts for end users of several state agencies
  • Assisted with special projects including imaging of equipment for computer refresh
  • Repaired printers and supplied resources for fellow technicians.
  • Trouble shoot of Microsoft products including Office 2007, Word, PowerPoint, and Excel.
  • Assisted end users with project work by helping with development of presentations
  • Use of vbscript to assist with setting up printing for users.
  • Load of software via altiris (windows xp and Windows 7)
  • Assisted Several State Agencies including VDH VDOT AND VEC
  • Creation of pst files and management of files to avoid corruption.
  • Troubleshooting of equipment and repair when required.

11/10-08/11- Pc Refresh Technician- Confidential, Richmond VA

  • Installation of new Desktop and Laptop Computers
  • Inventory Control
  • Prepared for disposal
  • Imaging of equipment
  • Configured Microsoft outlook for exchange server properties
  • Back up of user data for refresh to new computer. Also assisted with getting pst files and profile settings configured.

5/10 5/10 Inventory Control Technician, Confidential, Richmond VA

  • Tagged equipment
  • Entered on mapping which was supplied from vendor
  • Verified location of equipment

9/09 1/10 Deployment Technician, Confidential, Richmond VA

  • Deployed Over 1000 Computers for Annual Refresh of SunTrust Bank
  • Decommissioned old equipment
  • Maintained accurate inventory of new equipment
  • Imaged equipment via Altiris
  • Deployment of software via Altiris

4/07 12/08 Desktop Support Technician, Confidential, Richmond VA

  • Assisted with inventory control during technology refresh.
  • Office moves as requested.
  • Worked with Peregrine call tracking system to maintain a 15 minute first response SLA.
  • Worked as part of a on call group for disaster recovery.
  • Installation of equipment for over 1000 users including computers, pdas, air cards, blackbery, monitors and laptop setups with port replication devices
  • Deployed blackberry handheld devices.
  • Acted as tech lead for printer repair.
  • Escalation of Tier2 calls to Network or Server Engineers when required.
  • Assisted with troubleshooting of printer ques.
  • Assisted with support of the Blackberry Enterprise Server
  • Acted as tech lead for blackberry support.
  • Advised clients on what equipment would be best for their needs.
  • Destruction of data on hard drives when required via degasser.
  • Assisted system engineers with several task including data connections, advisement on issues, and troubleshooting of equipment.

2/07-2/07 Field Services Support, Confidential,Richmond VA

  • Support of over 250 laptop computers.
  • Imaging of computers and Tablet PCS using Ghost.
  • Upgrade of laptop computers.
  • Worked with several different computer vendors to schedule repairs.
  • Use of remedy for call tracking purposes.

12/06-2/07 Configuration Technician, Confidential, Richmond VA

  • Deployment of over 6000 laptop/desktop computers.
  • User account migration.
  • Asset management.
  • Backup and restore of users data.
  • Migration and testing of new equipment.

6/06-12/06 Admin Assistant/IT Analyst, Confidential, Richmond VA

  • Acquired training in EVA and Banner for purchasing.
  • Setup and maintain IBM/PC computers and MAC.
  • Received computer equipment and distributed to faculty and staff.

12/05-6/06 Account Administrator, Confidential, Richmond VA

  • Creation of over 5000 accounts.
  • Password changes for users via Active Directory.
  • Granted internet and email access for users.

6/05-12/05 Admin Assistant/IT Analyst, Confidential,Richmond VA

  • Set up and maintain IBM/MAC computers and MAC.
  • Identify and correct network issues.
  • Problem solves and corrects HP Printers and email problems.
  • Upgrade and install hardware/software for end users for both MAC and IBM.
  • Virus removal.

7/04-6/05 IT Analyst, Confidential, Richmond VA

  • Support over 200 Faculty, Staff and Students within the VCU School Of Pharmacy.
  • Provided support of PDAS for all students within the VCU School Of Pharmacy.
  • Lead virus removal.
  • Coordinate with several vendors for parts return/replacement and repairs of printers.
  • Identify and correct issues related to all hardware peripherals and to software.
  • Acquire upgrades and installed hardware and software for users.
  • Ensures reliability of monitors, CPU’s, printers and projectors.
  • Identify and correct network and LAN related issues.
  • Deployment of equipment including Personal Computer Labs and PDA’s.

10/97-7/04 Hardware/Desktop Support Technician, Confidential, Washington DC

  • Perform a vital role in supporting over 3,000 users with Tier 2 Support.
  • Lead virus removal.
  • Coordinate with several vendors for parts return/replacement and repairs of printers.
  • Administrator of deployment issues of Office and Windows XP.
  • Identifies and corrects issues related to all hardware peripherals.
  • Ensures reliability of monitors, CPU’s, printers and projectors.
  • Acquire upgrades and installed hardware/software for users.
  • Deployment of equipment including Personal Computer Labs.
  • Identify and correct network and LAN related issues including account lockups, and server space issues.
  • Acted as Liaison for Help Desk and Technical Support Staff on hardware related issues
  • Use of heat call tracking software to track several job queues for work for work.

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