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Core Service Specialist Resume

Hartford, CT

PROFESSIONAL PROFILE
Award-winning professional with over 10 years’ experience providing exceptional customer service, data entry, and office support. Exceptionally organized, motivated, and flexible; skilled at prioritizing work assignments to deliver the highest quality results; display excellent communication skills to tactfully and professionally address issues as a productive contributor in a team setting.

Core Competencies

  • Clerical Support
  • Calendar Management
  • Data Entry
  • Attention to Detail
  • Advanced skills in Microsoft Word - Excel - Internet Research

PROFEEIONAL EXPERIENCE

Shoe AssociateConfidential, Vernon, CT 2011
Part time Seasonal

  • Provided customer service to the general public
  • Provided clean and organized display of shoes
  • Stock shoe merchandise

Core Service Specialist/Clerical SupportConfidential, Hartford, CT 2005-2011
Provided administrative and operational support in resource library at CTWorks, partnered with Department of Labor, through annual contract with Capital Workforce Partners

  • Demonstrated excellent service while assisting job seekers in accessing services such as internet job searches, online applications, resume preparation, office equipment operation
  • Utilized outstanding organizational skills to manage office operations: scheduled classes in Connecticut Works Business System (CTWBS), maintained calendars, ordered and ensured a consistent stock of office supplies, copied, scanned and collated materials
  • Efficiently entered and retrieved data stored in Excel files; researched files using library and internet resources; set-up, completed and maintained records and files
  • Successfully multi-tasked to handle a variety of office support duties: covered reception desk as needed; processed mail, revised and typed complex manuals and related paperwork
  • Recognized for exceptional performance: received “Award for Outstanding Customer Service”

Front End SupervisorConfidential, Bloomfield, CT 2004-2005
Directed storefront operations and staff; managed cash and merchandise returns

  • Created increased store efficiency and increase in sales
  • Provided training resulting in a positive work environment, an improved team approach and better customer service

Clerical/Pre-print ProcessorConfidential, Windsor Locks, CT 2000-2003

  • Performed high degree of clerical and general office duty support
  • Accurately data entered, alpha and numerical data entry for work orders
  • Distributed mail to correct departments

Processing SpecialistConfidential, Bloomfield, CT 1999-2000

  • Data entered new applications
  • Performed general office duties

EDUCATION
Associate in Business Administration

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