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Contractor Resume

San Antonio, TX


To obtain a position as a Help Desk Analyst; working in a challenging environment that allows for career advancement in both learning potential and professional development within the IT field.


Confidential,Self Employed Contractor – (07/2011-Present)
San Antonio, TX
Provide technical support to clients regarding various issues

Confidential, (03/2004-03/2006 [FT], 12/2009-07/2011 [Contract])
San Antonio, TX
IT Specialist

  • Provide desktop support and instruction for users in house and at remote company locations
  • Assisting with transition from Server 2003 to Server 2008 and XP to Windows 7
  • Administer Windows 2003/2008 Servers and Windows XP/7 desktops
  • Create and manage e-mail accounts on Exchange 2003 Server and Outlook 2007/2010
  • Assisted with staff training for various types of applications and software
  • Maintain and administer tape backup hardware and Backup Exec 12.5/2010
  • Perform day to day administrative tasks to keep network running efficiently
  • Perform routine hardware/software installation, upgrades, and configurations
  • Maintain printers, copiers, faxes, scanners, AV equipment and other supplies

Confidential, (06/2009-10/2010)
San Antonio, TX
IT Support Specialist – (PT)

    • Administer all components of Small Business Server 2003 including AD, Exchange, WSS 3.0, File Storage
    • Administer AVG Antivirus/Antispam on servers and workstations
    • Provide support to users on Windows XP, Vista, 7, Office 2007 and other various legal & accounting software
    • Maintain hardware including servers, desktops, laptops, copiers, document scanners
    • Perform routine hardware/software installations, upgrades, and configurations
    • Maintain network connectivity hardware including cabling, switches, router, patch panel, wireless access points

    Confidential, (03/2006-05/2008)
    San Antonio, TX
    Technology Support Specialist
      • Maintain Active Directory and Exchange accounts for approx. 7000 staff users and about 15,000 computers
      • Administer Windows 2000/2003 Servers (File Servers, Web Servers, Domain Controllers)
      • Assisted with maintenance of Exchange 2003, Symantec Brightmail Servers and Outlook 2000-2007 clients Work with vendor support to troubleshoot and maintain various types of hardware including Servers, Tape Libraries, SAN, Disk Enclosures, and Printers (CX3-20 SAN, PowerVault Tape Libraries)
      • Implement Group Policy Objects to achieve desired results from Active Directory desktops and laptops
      • Provide support to field technicians, help desk and other staff members
      • Administer Symantec Anti-virus Servers and clients
      • Provide support to users with various operating systems (Windows 2000, XP, Vista, Mac OS X)
      • Assist in providing overall tech support for district schools and admin locations

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