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Information Technology Resume

Hackensack New, JerseY

Professional Summary:

20+ Year Technology Veteran/Strategist & Solutions Architect who is highly diversified, results oriented, hands-on, customer focused. Core Professional focus has been primarily within Network Infrastructure/Operations & Systems Engineering, evolving into Project Management, Managerial and Director Level roles reporting to C-Level Governance/Stake-Holders. Professional career experience covers a broad range of industry and environments with diversified scale/complexity of IT functions. Professional expertise in Mission Critical High-Availability Data Center Operations (NOC), Disaster Recovery/Redundancy, Business Continuity Planning & Analysis, Risk Assessment & Analysis, Business Development & Support creating value-added services for the Corporate IT function, Network/Help Desk Technical Support Center Operations, Product Engineering Research & Development, Customer focused outside Sales & Engineering, Vendor Management, Service Delivery & Contract Negotiations. Knowledgeable and experienced in Middle East (GCC) Business Development, Technology and Operations. Resided/traveled within GCC/Middle East Region for 6 Months in a Business Relationship Manager, Business Development & Technical Operations role for International clients. Dynamic, versatile, highly adaptive to current technology market trends, with the ability to develop and provide innovative, creative technology solutions to customers which maximize scalability, minimize risk, provide value. Excellent Client Engagement skill-set.


Bachelor Degree – Computer Science

Technical Proficiency/Skill Set:
- Microsoft Software Applications & Operating Systems, Microsoft Active Directory
- Novell Netware v2.x thru v5.x, Novell Network Directory Services (NDS)
- Workstation Operating Systems (DOS, MS Windows, NeXTOS, OS/2)
- Apple MacOS v7.x thru v10.x platforms
- Mobile Device Platforms iPhone, iPad, iOS, Blackberry/RIM, Droid, Android, 3G, 4G, Edge, LTE
- Linux/LAMP, RedHat, CentOS, OpenSource Environment Stacks, Embedded Linux Systems
- HP/Compaq , Dell, IBM Platform(s)
- Virtualization, High Density/Rackable Blade Server Technology
- NAS/SAN Storage, Distributed File System Storage Solutions
- Multi-Protocol Layer 2 & 3, Switching/Routing – Cisco/Nortel Environments
- Network Management & Monitoring/SNMP Software Solutions
- Firewall/VPN & Remote Access Technologies
- Mission Critical/High Availability Systems, Managed Services - SaaS, TaaS, IaaS
- Data Center & Network Operations, Help Desk/Technical Support Operations
- Backup/Disaster Recovery, Business Continuity Analysis, Planning & Implementation
- Managing Cross-Functional IT Groups within a Corporation

Professional Experience:

2009-2011 Confidential, Hackensack, New Jersey
Director - Information Technology & Operations
- Served on Senior Level IT Strategy & Governance Team
- Managed multiple functional groups consisting of 20-25 direct reports
- Managed Capital Expenditure Budgets for IT Department
- Managed Vendor/Service Provider relationships & Service Level Agreements
- Managed Contract Negotiations with Tier 1/Tier 2 Service Providers
- Managed Technical Support Network Operations & Installation Teams
- Managed Software Development Teams (SaaS Services/Mobile Apps Services, CRM/ERP)
- Provided Sales Engineering Support & Product Specialist Support
- Managed Mission Critical CRM/ERP Work-Flow Systems & Manufacturing Systems
- Lead development Teams responsible for Process Improvement & Implementation
- Developed improved Organizational Work-Flow processes leveraging new/legacy systems
- Developed Standard Operating Procedures and Best Practices within functional groups
- Executive level contact for Tier 1/Tier 2 Clients, Vendors, Suppliers, Mission Critical
Services, Applications, Network Operations & Technical Support
- Executive level contact for International Clients
- International travel to Middle East (MENA)/GCC Regions (6 Months)

2004–2009 Confidential, Stroudsburg, Pennsylvania
Solutions Architect – Design, Planning & Implementation
Infrastructure Analysis, Design & Build Implementation Services
- Contracted with local/regional businesses to evaluate, assess technology footprints
- Provided resources for efficient Technology Strategies & Technology Road-maps
- Evaluated Operational Best Practices, made recommendations for improvement
- Serviced clients technical support operational requirements as necessary
- Engaged/liaised with a multitude of technology vendors in support of customers
- Evaluated clients technology requirements, transformed them into architected systems
solutions that scaled according to business growth
Home Automation Design & Implementation Services
- Contracted with local/regional Real Estate Developers & Constructions Firms as the
preferred solution provider for mid/large scale premise wiring projects consisting of
data/voice/video, fire/life safety & access control, security & surveillance systems,
building mechanicals & services monitoring.
- Designed and Implemented Highly Complex/Integrated Home Automation Solutions
for Residential Customers & Clients
- Coordination & Oversight of Project Design & Implementation plans on all projects
- Cost estimated all projects in response to client needs & budgetary constraints
- Provided Sales Engineering/Product Engineering valuations for clients
- Hardware/Software platforms varied based on client requirements by project
but consisted primarily of Panasonic PBX Digital Phone/Telecommunication Systems,
HAI Omni Series Automation Controllers, OnQ Legrand, Leviton Structured
Wiring Solutions, Speco Technology & GEN IV CCTV Surveillance
Systems, Multizone/Multisource Distributed Audio Systems, Fire/Life Safety Controls,
Security & Access Control Systems, Temperature, Lighting & Environmental Control
Systems, Broadband and Baseband Transmission Systems

2003–2004 Confidential, NYC, New York
Senior Network Systems Engineer
- System Administration of Microsoft Windows file, application & email servers
- System Administration of NetBackup DLT arrays
- Build, installation, configuration of Compaq Proliant servers and storage arrays
- Assembly, installation of data center rack systems, cable raceways
- Premise wiring, termination, cross-connects, patching of category 5, fiber optic cables
- Workstation installation, setup & configuration

2002–2003 Confidential, Flanders, New Jersey
Manager Information Technology & Operations
- System Administration of Microsoft Windows file, application & email servers
- System Administration of NetBackup tape storage arrays
- Assembly, installation of server room rack systems, cable raceways
- Premise wiring, termination, cross-connects, patching of category 5 voice & data cables
- Workstation installation, setup & configuration

1998–2001 Confidential, NYC, New York
Supervisor & Senior Network Systems Engineer
- New York Office consisted of 4 Satellite Offices (MA, CT, NJ, DC)
- Managed staff of 6-10 Network Engineers (NYO), Staff of 3-5 (Satellite Offices)
- Daily oversight of Network Department help-desk, operations and infrastructure functional teams
- Managed Capital Expenditure Budgets
- Prepared Executive briefings for weekly activities & milestones, quarterly/yearly strategy
- Managed & Coordinated concurrent technology projects & strategic initiatives for NYO cluster
- Managed contract negotiations, vendor selections for strategic initiatives
- Served as Technical Advisor & Infrastructure Planner for strategic initiatives
- Hands-on system administration of NYO/Satellite Office infrastructure

1992-1998 Confidential,- IT Services Professional NYC, New York
- Systems Integration & Systems Engineering Field Technologist
- Network/Help Desk Operations & Desktop Support Technologist
- Systems Administration of diversified Technology Environments
- Contract/Consultant assignments:
1997–1998, Connectivity Group, Inc., Systems Integrator
1997–1997, Communications Consultants, Inc., Systems Integrator
1996–1997, Disney Interactive/Disney Online Services, Media Company
1995–1996, Find/SVP, Inc., Market Research Firm
1994–1995, Morgan Stanley Corporation, Financial Services Firm
1993–1994, Intelligent Systems Group, Inc., System Integrator
1992--1993, Multi-Local Media, Yellow Book Corporation, Publishing & Advertising Firm

1990–1992 Confidential, Bethpage, New York
Associate Systems Programmer – Distributed Systems Group (DST)
- System Administration of IBM 8100 payroll/manufacturing systems (LCS/WIP)
- Network Administration of IBM SNA/VTAM systems & SYSGENS
- Help Desk Support of hardware and software for Operations department.

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