SUMMARY

Administrative Assistant with a background in computers and Customer Service.
Detail oriented individual who is committed to accuracy, quality and achieving results
ahead of deadlines. Problem solver who works well under pressure with little or no
supervision. Areas of expertise include:

• MS Word/Excel/Outlook
• File/record organization and maintenance
• Time management
• Task prioritization
• Customer Service
• Research, analysis and troubleshooting
• VS COBOL II
• TSO/ISPF
• MVS OS/JCL
• VISIO

PROFESSIONAL EXPERIENCE

Confidential, Matawan, NJ 2008 - 2009

Customer Service Clerk
Responsible for phone calls, faxes, assisting customers and receiving inventory.

• Prescription and Lottery sales
• Process utility and credit card payments via Western Union payment center

Confidential, Edison, NJ 12/08 - 06/09

Secretary
Responsible for phones, greeting patients, medical files and records, X-Ray films

• Pre-certify and schedule surgeries, answer phones, set appointments
• Bill insurance companies for motor vehicle accidents and worker's compensation
• Prepare medical records & reports for attorneys and insurance companies

Edison Board of Education

Substitute Secretary (temporary)
Provided administrative support on an as needed basis.

• Phones, attendance, assisting visitors, computer
• Substitute in Transportation Dept., heavy phones, computer
• Operate dispatch system

Confidential, NJ 10/95 - 07/06
(Formerly known as WebMD, Envoy Corp., Envoy-NEIC and NEIC)

Programmer/Analyst
Responsible for ensuring Production processes completed successfully.

• Programmed front end claim input process in COBOL for HIPAA compliancy
• Analyzed, researched and resolved claims submission problems
• Coded feed for Corporate Repository Oracle database
• Programmed to integrate claim volume from newly acquired companies into the
• Production batch processing system
• Enhanced claim distribution system, which processes 4 million plus claims daily
• Was the GO TO person for testing and implementing VA HIPAA Professional
• and Institutional claims into production systems.
• Was on call for production support 24/7, once a month for one week

EDUCATION AND TRAINING

Emdeon Corporation
Writing with Intention
An Essential Guide to Giving Feedback
Avoiding Grammatical Errors in Business Writing
The Basics of Listening
Teamwork and Results without Authority
Building Relationships to Get Results
Building Effective Interfunctional Relationships
Communication Skills for the Workplace

WebMD via New Horizons Computer Learning Center
NHIPP - Java Programming Fundamentals

Envoy-NEIC
Microfocus COBOL

Taylor Business Institute, Dean's List
Computer Programming Certificate

Accounting/Structured COBOL