IT professional with more than 10 years of progressive experience implementing and managing IT networks, analyzing and repairing systems, and ensuring hardware and software efficiency. Proven analytical, problem solving, and technical support expertise.
HARDWARE & SOFTWARE HIGHLIGHTS:
- Symantec Enterprise Vault 7.0
- ASP.NET 2.0
- Blackberry Exchange Server
- Exchange Server 2003
- Active Directory Server
- PowerBuilder 6.5
- Erwin Tools
- Windows Server 2003
- Windows NT/XP/VISTA/7
- Lotus Notes Mail Administration
- MS SQL 6.5/7.0/2000/2003
- Office 2003/XP/2007
- PC LAN and Network Administration
- Quantum ATL Superloader Backups and Smart UPS 5000 XL
- Certified Video Teleconferencing Facilitator
- Tandberg SIPRNet and NIPRNet (H.320/H323 Networks)
Confidential, September 2009 to April 2011
Information Management Assistant
Served as the point of contact for project planning between the ARMY RESEARCH LAB and the DISN Global Services organization. Dedicated Video Tele-Conferencing (VTC) facilitator for SIPRNet and NIPRNet. Managed all aspects of KIV-7 crypto equipment. Provided troubleshooting and maintenance on core equipment. Trained end-users and staff on VTC equipment. Responsible for configuring and supporting a fleet of traveling equipment (laptops and servers). Maintained wired/wireless networks at designated off-site locations. Assisted in solving custom software (GOTS) design problems encountered during testing and implementation stages. Managed database development projects (Access and MS SQL) for deployment as new products/services for clients. Served as a development resource for internal web-based products such as ASP.NET and MS SQL. Provided leadership over multiple projects of various sizes.
Confidential, September 2007 to September 2008
Information Management Assistant
Supervised a team of 9 employees responsible for testing of field equipment. Responsible for configuring and supporting a fleet of traveling equipment (laptops and servers). Maintained wired/wireless networks at designated off-site locations. Assisted in solving custom software (GOTS) design problems encountered during testing and implementation stages. Performed analyses and studied metrics to improve customer satisfaction and equipment reliability. Managed database development projects (MS SQL) for deployment as new products/services for clients. Served as a development resource for internal web-based products such as ASP.NET.
Confidential, (Washington, DC) May 2006 to September 2007
Information Systems Specialist
Implemented and maintained Symantec Enterprise Vault 7.0. Implemented and maintained Blackberry Exchange Server. Developed and maintained hardware and software procurement and inventory process. Key person involved in the transition from Microsoft Exchange Server 2000 to Microsoft Exchange Server 2003. Maintained IT asset inventories in line with licensing and corporate requirements. Implemented information security controls in accordance with corporate policy. Maintained MS SQL database operations and assisted in repairing corrupted database systems. Manipulated database information in response to customer requirements. Collaborated with customers concerning service design and service transition of new software and applications. Provided software training on in-house applications. Managed tape backups and restores using Veritas. Coordination with Iron Mountain for off-site storage.
Confidential, (Suitland, MD) October 2003 to May 2006
Network Administrator/Systems Analyst
Responsible for providing desktop and network support services for Windows NT including telephone and desk side technical support. Implemented and maintained new mortgage software applications. Assisted in maintaining, developing, and configuring the local area network software and hardware. Trained staff in use of Windows, MS Office, library database, and customer/subscriber database. Performed backups of systems and applied security patches. Managed desktop and laptop configurations. Monitored daily performance of Dell servers including reviewing system logs and operation of hardware. Managed tape backups and restores using Veritas.
Confidential, (Washington, DC) April 1999 to October 2003
Database Administrator/Systems Analyst
Responsible for providing desktop and network support services in a call center environment to users running Windows NT, XP and 2000. Performed system administration, permission, and rights of user accounts of Microsoft Exchange Server 5.5. Performed database maintenance using MS SQL 6.5. Interfaced directly with customers and service providers. Provided support for staff with moderate and complex technical problems. Served as liaison with external software and systems support representatives.
Confidential, (McLean, VA) December 1995 to April 1999
Database Administrator/Lotus Notes Developer
Responsible for maintaining new user accounts, permissions and rights. Assisted users by providing technical support for software and email problems. Diagnosed complex technical problems via phone, remote access or desk side support. Perform database maintenance. Performed Lotus Notes email archiving and local replication. Created and managed mail file templates. Troubleshoot and repair Lotus Notes infrastructure issues.
High School Diploma