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Customer Service Specialist Resume

Coatesville, PA

PROFILE:
As a former entrepreneur, I increased revenues 15-20% a year as a successful electrical contractor working with a partner for 5 years and solo for 16 plus years. Although I have been a maintenance technician, I can no longer perform those duties as I previously did. I am looking for a full time position where I can use my excellent communication and customer service skills in a position within 15-20 miles of Downingtown, PA.

SKILLS:

  • Word, Excel, Outlook, QuickBooks, A/R, and A/P
  • Great organizational and communication skills, team player, detail oriented, self motivated
  • Familiar with standard office equipment

WORK HISTORY:

Confidential,Horsham, PA03/2010 - Present
Pennsylvania Career Link Chester County, Coatesville, PA
Key Train Coordinator

  • Administer appropriate assessments to test for reading comprehension, applied mathematics, and locating information

Career Resources Center Customer Assistant

  • Assist job seekers with setting up accounts on the Pennsylvania Career Link website
  • Search for and apply to open positions on the Pennsylvania website and other job boards
  • Revise job seekers’ resumes

Receptionist

  • Served as first point of contact to guests and callers and assured that appropriate sign-in procedures were met
  • Answer questions or transfer to the appropriate staff member
  • Fax resumes and work related paperwork

Confidential, Coatesville, PA
Customer Service Specialist

  • Served as first point of contact to guests
  • Assisted students with college loan and college entrance applications
  • Helped set-up rooms for evening college classes
  • Registered taxpayers having their taxes prepared by IRS certified volunteer tax preparers

Confidential,Thorndale, PA 11/2004 09/2009
Maintenance Technician

  • Prepared apartments and townhomes for new resident move-ins
  • Repaired appliances, water heaters, heating & air conditioning equipment
  • Performed electrical and plumbing repairs
  • Served as on-call emergency technician when scheduled

Confidential, Downingtown, PA 09/1996 11/2004
Maintenance Technician/Production Helper

  • Performed preventative maintenance and breakdown repairs on production equipment
  • Assisted other maintenance personnel with repairs
  • Rebuilt conveyor and other equipment drives and motors
  • Set up production lines for operation
  • Performed quality control to ensure all products were package-worthy
  • Loaded dough onto conveyors for production

Confidential,Downingtown, PA 03/1996 09/1996
Customer Service Representative/File Clerk

  • Executed policy changes to customers policies in accordance with company procedures
  • Posted payments to customers’ accounts
  • Set up appointments for prospective customers with agents
  • Answered customers questions by telephone, email, & in person
  • Managed mail room including faxes
  • Filed documents for agents and customer service representatives ensuring easy retrieval

Confidential, Downingtown, PA 08/1994 03/1996
Plant Operator

  • Operated water filtration equipment to produce potable water
  • Maintained and repaired plant machinery and equipment

PAST WORK EXPERIENCE:
Working partner for 5 years in a plumbing, heating, and electrical contracting business. Owner of
a successful electrical contracting business for more than 16 years.

EDUCATION: Confidential

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