Customer Service Specialist Resume Coatesville, PA - Hire IT People

PROFILE:
As a former entrepreneur, I increased revenues 15-20% a year as a successful electrical contractor working with a partner for 5 years and solo for 16 plus years. Although I have been a maintenance technician, I can no longer perform those duties as I previously did. I am looking for a full time position where I can use my excellent communication and customer service skills in a position within 15-20 miles of Downingtown, PA.

SKILLS:

Word, Excel, Outlook, QuickBooks, A/R, and A/P
Great organizational and communication skills, team player, detail oriented, self motivated
Familiar with standard office equipment

WORK HISTORY:

Confidential,Horsham, PA03/2010 - Present
Pennsylvania Career Link Chester County, Coatesville, PA
Key Train Coordinator

Administer appropriate assessments to test for reading comprehension, applied mathematics, and locating information

Career Resources Center Customer Assistant

Assist job seekers with setting up accounts on the Pennsylvania Career Link website
Search for and apply to open positions on the Pennsylvania website and other job boards
Revise job seekers’ resumes

Receptionist

Served as first point of contact to guests and callers and assured that appropriate sign-in procedures were met
Answer questions or transfer to the appropriate staff member
Fax resumes and work related paperwork

Confidential, Coatesville, PA
Customer Service Specialist

Served as first point of contact to guests
Assisted students with college loan and college entrance applications
Helped set-up rooms for evening college classes
Registered taxpayers having their taxes prepared by IRS certified volunteer tax preparers

Confidential,Thorndale, PA 11/2004 09/2009
Maintenance Technician

Prepared apartments and townhomes for new resident move-ins
Repaired appliances, water heaters, heating & air conditioning equipment
Performed electrical and plumbing repairs
Served as on-call emergency technician when scheduled

Confidential, Downingtown, PA 09/1996 11/2004
Maintenance Technician/Production Helper

Performed preventative maintenance and breakdown repairs on production equipment
Assisted other maintenance personnel with repairs
Rebuilt conveyor and other equipment drives and motors
Set up production lines for operation
Performed quality control to ensure all products were package-worthy
Loaded dough onto conveyors for production

Confidential,Downingtown, PA 03/1996 09/1996
Customer Service Representative/File Clerk

Executed policy changes to customers policies in accordance with company procedures
Posted payments to customers’ accounts
Set up appointments for prospective customers with agents
Answered customers questions by telephone, email, & in person
Managed mail room including faxes
Filed documents for agents and customer service representatives ensuring easy retrieval

Confidential, Downingtown, PA 08/1994 03/1996
Plant Operator

Operated water filtration equipment to produce potable water
Maintained and repaired plant machinery and equipment

PAST WORK EXPERIENCE:
Working partner for 5 years in a plumbing, heating, and electrical contracting business. Owner of
a successful electrical contracting business for more than 16 years.

EDUCATION: Confidential

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Customer Service Specialist Resume

Coatesville, PA

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