Objective
Seeking a position that will benefit from my innovative training approach and experience that deliver measurable results while conserving resources and increasing productivity.

Core Competencies
Training professional with more than 12 years experiencing in courseware development and training. Experience in many industries. Excellent communications skills built up through years as the instructor and courseware developer.

• Managing & developing training projects through complete lifecycles
• Project and resource management across multi-functional business units
• Instructional design, courseware development, training effectiveness evaluation
• Sales skills training, product training, management skills training, technical training, software training
• eLearning platform implementation, content development, blended learning.

As a Content development and training specialist I advise businesses on the most suitable learning approaches and best practices in order to increase skills and experience in leadership, sales, technical expertise and other role specific requirements. Using the PACE method to determine the P=Pressures, A= Actions, C= Capabilities and E= Enablers I:

• Manage the training budget; including apportioning funds across the business and monitoring spend.
• Consult with the business to determine learning and development requirements to fit needs of users.
• Advocate a learning culture promoting Blended Learning career planning and employee/user driven learning opportunities.
• Consult with the subject matter experts in order to define competencies and experience required for specific jobs.
• Track certifications held by employees/users and reported on these as required for business planning and sales proposals.
• Facilitate workshops and present to various groups within the organization both in a face-to-face and virtual setting using teleconference, video conference or sharing tools (e.g. WebEx, Microsoft LiveMeeting, and GotoMeeting. Captiva, PowerPoint, Presenter and other curriculum design tools.
• Contribute to the strategy and success of the HR team, ensuring linkages between programs (e.g. recruitment and induction) and systems. Ensure programs and projects.
• Manage relationships with training vendors including discounts, special offers, and customized programs.
• People management and vendor management experience.
• Experience working in a dispersed environment and using learning technologies, and knowledge of how technology can support learning.
• Possess excellent project management skills and strong business acumen, detail oriented, self-motivated.
• Able to prioritize based on business requirements and time pressures.
• Willing to travel.

CAREER PROFILE

Independent Consultant/Trainer,Confidential,09/2009-Present

• Implementation consulting with Accenture for Confidential, Mobility Emptoris web based Contracts Project. Trained Confidential, staff in the use and in support of Emptoris Contract Management, (ECM) software.
• Delivered the following services: PC Configuration, local area networking, security, software and hardware installation as well as general trouble shooting. Computer optimization and tuning and advanced data backup. Wired and wireless networking, Intuit software training and set up for Quicken and QuickBooks, ERP and other application training and consulting.

Employee Training Director, Confidential,Market Research 07/2008-8/2009

• Development and administration of organization training programs, training objectives, strategies and policies.
• Direct the implementation of policies and procedures related to various training and educational programs.
• Direct and mentor staff trainers.
• Investigate and evaluate a variety of in-house and outside training and educational programs.
• Conduct needs evaluation and design curricula and courses to meet those needs.
• Direct analysis and design of materials and programs and suggests enhancements.
• Prepare and approve budgets, and set evaluations to facilitate Manage By Objective goals
• Research methodology training and sales training improving both time-to-productivity and overall job competency.

Independent Consultant/Trainer, Confidential,12/2007-7/2008

• Implementation consulting with Accenture for Confidential, ECON Web based Contracts Project. Trained Accenture and Confidential, staff in the use and in support of Emptoris Contract Management, (ECM) software. Lead transfer of project from third party consulting agency to Accenture and Confidential,.

Senior Trainer, Confidential,Web-based Content Management & Sourcing 08/2006-11/2007

• Delivered world-class learning solutions and facilitated the rapid adoption and utilization of Emptoris Web-based On Demand Solutions Sourcing, Contracts and Spend Analysis to Fortune 500 customers.
• Facilitated onsite and offsite application training for end-users, project sponsors, and team members.
• Worked with team on (CBT), computer based training and designed and developed end-user and train-the-trainer programs for instructor-led training programs.
• Contract training included extensive use of MSWord. Designed and developed synchronous and asynchronous e-Learning programs.
• Lead team in evaluating learning programs to ensure consistency with business objectives and best practices in adult learning. Developed new training courseware for software updates.
• Consulted with client resources and project team members to identify role-based learning strategies and improved training delivery options.
• Performed needs analysis of client training culture and requirements in conjunction with project team members to tailor training objectives and agendas for clients.
• Prepared and practiced delivery capability to ensure client satisfaction and knowledge/skill transfer.
• Managed seven training databases used by Education Services, responsible for refresh and updates as well as training database development.

Technical Support Representative/Trainer, Confidential, 02/2004-04/2005
Provided high-level technical support. Wrote and revised customer service training manual and updated customer service tracking system manuals and reference documentation. Provided on-site and off-site training.

Technical Support/ Consultant/Trainer, Confidential, 12/1998-4/2003
Provided high-level technical support to the client base for Extended Systems products. Implemented and ensured a high level of customer service and satisfaction. ERP and CRM consulting. Significantly reduced call backlog and implemented automated solutions database. Built strong customer relation skills while maintaining customer centric focus that increased customer retention.

Pre-Sales Consultant Technical Lead, Confidential, 10/1996-11/1998
Led a region in pre-sales consulting for two years. Trained all new consultants in the U.S. and Canada. Achieved all goals in productivity and customer service as a top performer within the first six months. A member of the Presidents Club.

Technical Application Support /Trainer, Confidential, 09/1995-9/1996
Provided high-level technical support. Wrote and revised customer service training manual and updated customer service tracking system manuals and reference documentation. Provided on-site and off-site training.

Education
Bachelor of Arts in English and History