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Customer Service Representative Resume

Atlanta, GA

Objective

Obtain a position using proven strengths of problem solving, decision-making, flexibility and exceptional customer service to result in attainment of 100% customer satisfaction for the company.

SUMMARY OF QUALIFICATIONS

12 years of customer service experience. Proven areas of accomplishment in:

  • Customer Relationship Management
  • Strong Time Management and Communication Skills
  • Proficient with Microsoft Word, Outlook, PowerPoint, .etc, Adobe Photoshop, Illustrator, and InDesign

PROFESSIONAL EXPERIENCE

Confidential,Atlanta, GA September 2009 Present
Customer Service Representative

  • Proven account management skills acquired in order to create, maintain, and enhance customer relationships
  • Communicate with customers via telephone, while processing requests, policies, and cancellations
  • Research and resolve issues involving billing and misapplied payments
  • Complete call logs and reports, while following up with customers and the supervisor
  • Transfer customer calls to appropriate staff as well as identify, research, and resolve customer issues
  • Check and verifies data for completeness and accuracy

Confidential,Atlanta, GA July 2009 September 2009
Customer Service Representative

  • Receive and transfer inbound calls and make outbound follow up calls
  • Answer phones and respond to customer requests for account information
  • Uphold proper phone etiquette and customer service
  • Collect and Input candidate information for student enrollment and performed other assigned clerical duties

Confidential,Atlanta, GA June 2009 July 2009
Document Imaging Specialist (Contract)

  • Prepared documents for scanning and operate scanning equipment
  • Ensure the quality control of corporate images and files of legal documents
  • Held responsible for repairing, maintaining, and upgrading all scanning hardware/software

Confidential, Cary, NC October 2006 February 2009
Account Management Services Assistant/File Clerk/Mailroom Clerk

  • Maintained batching and computing of checks received in accounts receivables
  • Collated checks and ensures accuracy and completeness of documents to be scanned
  • Provided services to uphold optimal machine performance and assisted with the phone lines as needed
  • Coordinated and dispersed incoming mail, UPS, DHL and FedEx packages

Confidential, Durham, NC June 2005 October 2006
Leasing Consultant

  • Greeted prospective residents and showed available units, pointing out the positive aspects
  • Initiated verification process to qualify prospective residents while verifying credit reports, rental history and income
  • Assisted residents in completing lease and received initial rent/deposit payments
  • Processed move in and move outs and inspections of units while encouraging the renewal of the lease
  • Processed calls for service or other needs and forwarded to the appropriate staff member

EDUCATION
B.F.A. in progress towards Illustration and Design

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