Customer Service Representative Resume Atlanta, GA - Hire IT People

Objective

Obtain a position using proven strengths of problem solving, decision-making, flexibility and exceptional customer service to result in attainment of 100% customer satisfaction for the company.

SUMMARY OF QUALIFICATIONS

12 years of customer service experience. Proven areas of accomplishment in:

Customer Relationship Management
Strong Time Management and Communication Skills
Proficient with Microsoft Word, Outlook, PowerPoint, .etc, Adobe Photoshop, Illustrator, and InDesign

PROFESSIONAL EXPERIENCE

Confidential,Atlanta, GA September 2009 Present
Customer Service Representative

Proven account management skills acquired in order to create, maintain, and enhance customer relationships
Communicate with customers via telephone, while processing requests, policies, and cancellations
Research and resolve issues involving billing and misapplied payments
Complete call logs and reports, while following up with customers and the supervisor
Transfer customer calls to appropriate staff as well as identify, research, and resolve customer issues
Check and verifies data for completeness and accuracy

Confidential,Atlanta, GA July 2009 September 2009
Customer Service Representative

Receive and transfer inbound calls and make outbound follow up calls
Answer phones and respond to customer requests for account information
Uphold proper phone etiquette and customer service
Collect and Input candidate information for student enrollment and performed other assigned clerical duties

Confidential,Atlanta, GA June 2009 July 2009
Document Imaging Specialist (Contract)

Prepared documents for scanning and operate scanning equipment
Ensure the quality control of corporate images and files of legal documents
Held responsible for repairing, maintaining, and upgrading all scanning hardware/software

Confidential, Cary, NC October 2006 February 2009
Account Management Services Assistant/File Clerk/Mailroom Clerk

Maintained batching and computing of checks received in accounts receivables
Collated checks and ensures accuracy and completeness of documents to be scanned
Provided services to uphold optimal machine performance and assisted with the phone lines as needed
Coordinated and dispersed incoming mail, UPS, DHL and FedEx packages

Confidential, Durham, NC June 2005 October 2006
Leasing Consultant

Greeted prospective residents and showed available units, pointing out the positive aspects
Initiated verification process to qualify prospective residents while verifying credit reports, rental history and income
Assisted residents in completing lease and received initial rent/deposit payments
Processed move in and move outs and inspections of units while encouraging the renewal of the lease
Processed calls for service or other needs and forwarded to the appropriate staff member

EDUCATION
B.F.A. in progress towards Illustration and Design

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Customer Service Representative Resume

Atlanta, GA

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