We provide IT Staff Augmentation Services!

Documentation Writer Resume

2.00/5 (Submit Your Rating)

Chicago, IllinoiS

Hire Now

SUMMARY

Consummate technical writing professional with experience in authoring, strengthening, and managing quality documentation and policy and procedure guides, including staff and system administration clients, Web interfaces, programmer's and system administrator's guides, and technical material. Ensured 100% on-time content delivery or earlier.

SKILLS

Software: FrameMaker/Structured FrameMaker, XMetal, RoboHelp, Technical Communication Suite, ePublisher, PageMaker, Arbortext Epic, InDesign, Dreamweaver, Camtasia, SnagIt, Illustrator, PhotoShop, Paint Shop Pro, Acrobat, XMLSpy, Microsoft Office suite.
Training: Servers, networks, workstations, Windows 7 Desktop, Win 2008 Server, APIs, XML, XSL, UNIX, JavaScript, SGML, HTML, Web Services/Service Architecture, Marketing, Business, Accounting.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, Illinois 2009- Current
Canadian marketing software firm with software and services used by Walmart, CVS, OfficeMax

Documentation Writer (Contract)

  • Wrote new documentation and policy and procedure guides for the EMM system, including user and procedure guides and flowcharts. Completed and delivered work ahead of each deadline.
  • Wrote the original user guide set for the EMM system (Quick Reference Guides for Marketing Calendar, the Wall, Softproofing, and Analytics, and full documentation for the Media Repository, and Quark and InDesign Plug-Ins).

Confidential, Hoffman Estates, Illinois 2007- 2008 (Full-Time)
See above.

Lead Documentation Writer/Documentation Manager (2007-2008)

  • Wrote and maintained new specifications, documentation, and policy and procedure guides for the custom MRM system that was developed for Sears, including user guides and help files for using and configuring products. Completed and delivered work by or ahead of each month's deadline.
  • As the first documentation writer at Crosscap, wrote new department procedures, and integrated new position into processes of QA and Development departments.

Confidential, Des Plaines, Illinois 1997- 2007 (Full-Time)
A $60 million software firm with systems used by U of C, Library of Congress, The Getty

Documentation Specialist II

  • Wrote new documentation and policy and procedure guides for Curator, JOS, and Voyager products, including user guides, developer and system administrator guides, Web help, Web pages, training guides, marketing material, and articles.
  • Wrote programmer's guides, showing how to incorporate functions in other web sites. Manuals included using APIs and XML code, and editing XSL and JavaScript files. Also wrote system administrator guides including networking, installing systems, creating new databases, loading metadata, and network security.
  • Produced user guides in normal and structured XML (DITA and DocBook) formats.
  • Wrote department procedures and instructed colleagues in those procedures.

EDUCATION

Received a Bachelor of Arts degree

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship