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Geek Squad Consultant Agent/cashier Resume

Annapolis, MD

SUMMARY:

To obtain an entry - level position in computer hardware and software problem resolution.

TECHNICAL SKILLS:

Languages: PHP, HTML, CSS, Java, SQL

Operating Systems: Windows 7, Windows 8, Windows 8.1 Windows 10, Apple Mac OSX

Hardware: Dell, Apple MAC, Apple IPhone and IPad

Applications: MS Word, MS PowerPoint, MS Access, MS Excel, MS SharePoint, MS Project, MS Visio, Adobe Acrobat, Photoshop, Illustrator, VMWare, Citrix, Gmail, Wix, WordPress

Browsers: Firefox, Google Chrome, Internet Explorer, Safari

RELATED EXPERIENCE:

Geek Squad Consultant Agent/Cashier

Confidential, Annapolis, MD

Responsibilities:

  • Investigated client’s issue and documented issues using the NOVA ticketing system.
  • Provided quality customer service to customers.
  • Performing communication with other team members by providing information over devices.
  • Researching inventory control system to locate item and provide customers with inventory status and department locations.
  • Assisting team members in locating merchandise for shipment to customers.
  • Presented customers with options on how to protect their assets using Geek Squad Protection and Apple Care plans.
  • Responsible for all payment processes

Retail Associate/ Confidential Cashier

Confidential, Bowie, MD

Responsibilities:

  • Performing customer service over phone and in person to customers.
  • Performing communication with other team members by providing information over devices.
  • Researching inventory control system to locate item and provide customers with inventory status and department location.
  • Assisting team members in locating merchandise for shipment to customers.
  • Offered quick and friendly checkout services to guests.
  • Responsible for all payment processes.

Student Employee

Confidential, Arlington, VA

Responsibilities:

  • Performing help desk assistance over the phone and in person to both faculty and student body.
  • Installing and troubleshooting laptops and devices (i.e. Dell, Apple Mac, Toshiba, etc.)
  • Providing constant updates to the latest Windows 10 software and security settings to Microsoft laptops and desktops.
  • Maintaining and troubleshooting Confidential University’s Confidential printer kiosks (i.e. replacing printer toners, drums and belts, fixing paper jams, and refilling paper trays.)
  • Distributing loaned department laptops to students and faculty.
  • Assisting my supervisors with setting up and breaking down audio and visual equipment.
  • Delivering hardware and equipment to faculty and staff.
  • Maintaining the IT department’s utility closet (i.e. labeling department laptop charger cables, organizing charger and HDMI cables, and ensuring devices are placed in the correct labeled bins.)

Intern

Confidential, Arlington, VA

Responsibilities:

  • Installed and tested security and hacking software on computer lab equipment that students would use in daily activities.
  • Performed excellent writing skills by documenting reports on cybersecurity related websites.
  • Creating Cybersecurity activities that are used in daily lessons and in computer labs.
  • Collaborated with director and other team members on designing camps’ WordPress site.
  • Demonstrated exceptional graphic design skills by creating posters and nametags for the camp using Adobe Photoshop.

Student Assistant

Confidential, Arlington, VA

Responsibilities:

  • Performed repairs and maintenance to university’s Confidential printer kiosks (i.e. replacing printer toners, drums and belts, fixing paper jams, and refilling paper trays.)
  • Delivered accurate customer service through answering trouble-shooting questions and connecting customers to IT resources.
  • Demonstrated excellent organizational skills by maintaining and organizing the computer labs.

Volunteer

Confidential, Alexandria, VA

Responsibilities:

  • Collaborated closely with the non-profit organization’s director on changes to the website.
  • Created tests for new applications through mockup websites using WordPress.
  • Promoted Confidential ’s cause through social media (i.e. Facebook, Twitter, and Instagram.)

Summer Intern

Confidential, Arlington, VA

Responsibilities:

  • GenCyber is sponsored by the Confidential .
  • Completed six page Confidential including a description of internship and IT resume.
  • Gave brief descriptions on organization and intern duties.
  • Conducted an evaluation on internship experience.

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