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Table Games Dealer Resume

Chester, PA

SUMMARY:

Results - oriented professional with six years of helpdesk experience in the pharmaceutical industry with supervisory responsibility. Experienced in resolving customer hardware and software issues with heavy focus on Customer Satisfaction, Service Level Management, Critical Thinking, Problem solving, and Proactive Leadership. An energetic and influential individual with vision as well as proven ability to motivate, create a winning environment and drive results. Capable of working independently and handling simultaneous assignments while meeting tight deadlines.

TECHNICAL SKILLS:

Software: Microsoft Office, Support Magic, Microsoft Outlook, Lotus Notes, Crystal Reports, TCP/IP, VPN, PCAnywhere, Internet Explorer, Active Directory, Linux, Putty and Tera Term

Hardware: IBM Compatible desktops and laptops, palm devices, HP Printer, Cisco Router, Cisco Switches, Optical Burners

Operating Systems: Windows XP professional, Windows Vista, Windows 7, Windows 8, Windows 10, Server 2008 and Ubuntu

PROFESSIONAL EXPERIENCE:

Confidential, Chester, PA

Table Games Dealer

Responsibilities:

  • Facilitate execution of various table games
  • Ensure superb customer experiences
  • Promote company brand
  • Manage daily finances
  • Ensure proper marketing of available company experiences & features
  • Demonstrate various gaming strategies & communicate rules of the game

Confidential, Abington, PA

Sales Agent

Responsibilities:

  • Facilitated client sales & purchases
  • Provided credit counseling & facilitated mortgage loan processes
  • Completed sales and marketing
  • Solicited buyers & sellers
  • Facilitated home showings and open house events

Confidential, PA

Help Desk Supervisor

Responsibilities:

  • Supervised helpdesk analysts; answered first-level desk calls for customers on automated pharmaceutical software
  • Ensured customer inquiries and problems were resolved within SLA guidelines
  • Acted as a second line point of escalation. Provided second-level support; recreated complex problems and identified resolutions
  • Spot-checked calls for adherence to company Quality Assurance standards
  • Utilized remote desktop tools, (ex: PC Anywhere), to troubleshoot, configure VPN setup and install printers
  • Utilized standard data capture technologies such as Crystal Reports to communicate call metrics and statistics
  • Recruited, hired, trained, and evaluated staff
  • Wrote training manuals which enabled end users to effectively utilize systems without technical support

Confidential, Horsham, PA

Help Desk Supervisor

Responsibilities:

  • Supervised helpdesk analysts; answered first-level desk calls for customers on automated pharmaceutical software
  • Ensured customer inquiries and problems were resolved within SLA guidelines
  • Acted as a second line point of escalation. Provided second-level support; recreated complex problems and identified resolutions
  • Spot-checked calls for adherence to company Quality Assurance standards
  • Utilized remote desktop tools, (ex: PC Anywhere), to troubleshoot, configure VPN setup and install printers
  • Utilized standard data capture technologies such as Crystal Reports to communicate call metrics and statistics
  • Recruited, hired, trained, and evaluated staff
  • Wrote training manuals which enabled end users to effectively utilize systems without technical support

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