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Senior Epic Trainer And Instructional Designer Resume

Iowa City, IA

SUMMARY:

  • A creative support professional with diverse experience that exhibits excellent customer service.
  • Epic certified trainer with solid understanding of clinical, patient access and revenue workflows and processes.
  • Dynamic problem solver with experience developing Epic training.
  • Pro - active leader with the ability to work well in a team.
  • Proficient in organization and prioritizing, yet flexible and resourceful with change.

WORK EXPERIENCE:

Confidential, Iowa City, IA

Senior Epic Trainer and Instructional Designer

Responsibilities:

  • Create and maintain training curriculum for Epic Cadence, Prelude, Grand Central, Referrals and Resolute applications
  • Assist in the creation and implementation of Super User Training Program
  • Recruited all job functions to meet clinic needs
  • Implemented and managed schedule for all staff
  • Collaborated with leadership to prepare for Joint Commission visits
  • Maintained Epic templates and developed QuickCare specific PSS training and updates with Epic training staff
  • Worked with Support Specialist to design training guides for staff

Confidential, Iowa City, IA

Administrative Services Specialist

Responsibilities:

  • Provided extensive administrative support during Director transition
  • Assisted with building and managing budget, processed invoices, reduced costs in multiple areas
  • Trained front office staff on building appointments post-Epic conversion
  • Assisted in coordinating and documenting information during IDIA surveys
  • Built schedule templates and worked with Epic Verona to ensure the Dialysis claims piece was built to process correctly

Confidential, Marion, IA

Assistant Director

Responsibilities:

  • Provided strong administrative support to Director
  • Educated and supported residents and leads
  • Assisted in managing budget, inventory, purchases, scheduling and human resources
  • Developed and maintained activity programs with Life Enrichment Coordinator

Confidential, North Liberty, IA

Customer Service - Cashier

Responsibilities:

  • Provided excellent customer service
  • Answered questions and provide beverage recommendations

Confidential, Cedar Rapids, IA

Participant Contact Center Specialist

Responsibilities:

  • Provided above and beyond customer service
  • Troubleshot and resolved issues with participants’ 401k accounts
  • Explained 401k plan provisions in a clear manner
  • Supported, educated and guided participants

Confidential, Mount Pleasant, IA

Communications and Registration Clerk

Responsibilities:

  • Provided excellent customer service while registering patients
  • Calmed and supported patients and their families
  • Assisted with the coordination of EMS crews

Confidential, Fairfield, IA

Advisory Analyst

Responsibilities:

  • Ensured clients were compliant with company rules and federal/state regulations
  • Researched concerns and developed solutions
  • Revamped and coordinated CAAPitalization program
  • Trained and supported team members

Confidential, Mount Pleasant, IA

Supervisor

Responsibilities:

  • Trained and supervised a staff of 45 employees
  • Encouraged and supported employees
  • Exemplified high level customer service

Confidential, Palmdale, CA

Assistant Office Manager

Responsibilities:

  • Oversaw office operation in absence of office manager
  • Investigated and resolved client concerns
  • Coordinated direct mail marketing campaigns and monthly client breakfasts
  • Designed invitations and marketing pieces
  • Assisted with human resources and training

Confidential, Lancaster, CA

Cash Room Manager

Responsibilities:

  • Oversaw 45 cashiers in concession environment including training
  • Reconciled cash drawers daily
  • Developed cash disbursement procedures

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