O B J E C T I V E
To obtain a position in a financial environment to utilize my skills and abilities to enhance the performance of the institution.

W O R K E X P E R I E N C E

Confidential, Ridge Spring, South Carolina
Retail Sales Manager I July 2011-August 2011
Perform all duties of Relationship Manager in addition to:

• Manage Loan Portfolio to include routine reviews of asset quality
• Responsible for communicating and ensuring execution of performance & leadership within branch
• Develop and integrate strategies to achieve business plan and budget goals
• Expand Commercial Business Relationships by having an in depth knowledge of specific bank products directed toward commercial customers
• Provide financial advice to customers through communication and understanding of their specific financial needs
• Work closely with bank partners including Private Banking, Commercial, Cash Management, Securities, and Capital Management to deliver complete client
  banking solutions
• Prepare and deliver branch meetings, goal sessions, and group huddles
• Conduct one-on-one performance reviews with employees to ensure action and development plans are followed and modified as needed
• Represent First Citizens Bank through community involvement and reinvestment

Confidential, Ridge Spring, South Carolina
Relationship Manager January 2010-June 2011
Perform all duties of Customer Service Manager in addition to:

• Accept and approve within lending authority limits Mortgage and Small Business loans
• Ensure adherence to bank policy, procedures, and authority limits of employees
• Perform branch follow up of past dues, losses, teller differences, etc.
• Conduct sales meetings and coaching sessions to improve service & referral skills of branch employees and encourage teamwork within the branch & division to
  enhance performance
• Expand retail and small business by introducing a wider range of products and services to the customer to enhance their banking relationship
  

Confidential, Ridge Spring, South Carolina
Customer Service Manager October 2007-January 2010
Perform all duties of Personal Banker in addition to:

• Assess quarterly and yearly audits of branch
• Oversee and review all branch performance, operations, budget, and customer relationships to close any gaps and act on possible opportunities
• Manage branch supply of cashiers checks, travelers checks, and money orders
• Accept and approve within lending authority limits consumer loans, overdraft, and Visa credit card applications
  

Confidential, Batesburg, South Carolina
Personal Banker June 2003-October 2007

Saluda, South Carolina
June 2003-September 2003

• Perform customer service issues. Including opening and closing of Checking, Savings, Money Market, Certificate of Deposit, and Individual Retirement Accounts
  for personal and business customers
• Conduct all maintenance on above accounts
• Resolve customer problems and complaints in relation to accounts, while pointing out benefits of the bank product to the customer
• Cross-sell services to customers which increase satisfaction and awareness of offered benefits, including bank products and investor services
• Initiate process of monthly branch account payables and forward to accounting for payment
• Assist in customer safe deposit box entrance
• Work closely with Teller Leader to boost morale and confidence of the teller line in recognizing needs of customers and referring new business
• Recognize and refer lending opportunities to Retail Sales Manager/City Executive while servicing customers
• Accept and forward overdraft and Visa credit card applications for approval

Confidential, West Columbia, South Carolina
Teller Leader February 2002-June 2003
Duties of teller in addition to:

• Maintain and balance cash vault
• Perform monthly teller performance reviews & yearly evaluations and quarterly audits of the branch
• Perform daily settlement and loading of cash to the ATM
• Reconcile cash items and charge backs directed to the branch
• Help Retail Relationship Manager compile loan packets, make copies of loans to be processed, and insurance verification of loans

Teller May 2000-February 2002

• Perform routine customer transactions, including deposits and withdrawals, cash advances, loan payments, check cashing, and transfers
• Cross-sell services to customers which increase satisfaction and awareness of offered benefits, including bank products and investor services
• Maintain and balance a cash drawer, including cashiers checks, travelers checks, and money orders
• Notify customers of adverse action on loans
• Initiate changes and new services as directed by supervisor and remain alert to possible improvements in teller procedures, guidelines, productivity, and customer
  relations

Confidential, South Carolina
Lead Teller/Loan Processor July 1998-May 2000

• Perform routine member transactions, including deposits and withdrawals, cash advances, loan payments, check cashing, and transfers
• Assist members in opening, maintaining, and closing routine, certificate, and individual retirement accounts
• Cross-sell services to members, which increase satisfaction and awareness of offered benefits
• Maintain and balance a cash drawer & vault, including cashiers checks, travelers checks, money orders, stamps, and a variety of event tickets
• Process loan applications, pull credit reports, disburse loans, and notify members of adverse actions on loans
• Collect and document titles, credit committee forms, and insurance information on approved loans
• Initiate changes and new services as directed by supervisor and remain alert to possible improvements in teller procedures, guidelines, productivity, and member
  relations

E D U C A T I O N

BS Degree in Business Management & Finance

• Graduated

A C T I V I T I E S & A W A R D S

• President's List every semester
• Chancellor's Scholarship Recipient
• Treasurer of Gamma Beta Phi National Honor Society
• President of the Student Advisory Board for the School of Business
• 2004 Best Banker Award for Outstanding Performance and Sales
• School Improvement Council Member for Ridge Spring Monetta Elementary

Middle School from 2009-2011

• Advisory Board Member for Recovery Works in Ridge Spring, SC
• Computer Skills: Microsoft Word, Power Point, Excel, Internet, and Outlook
• Banking Computer Skills: BranchTeller, BranchBanker, Hogan, Encore Teller, and Encore Platform, Touchpoint

References Available Upon Request