We provide IT Staff Augmentation Services!

Marketing/sales Manager Resume

Philadelphia, PA

SUMMARY:

  • Recent MBA graduate with 2 yrs of marketing/sales experience, 1 yr of retail know - how, coupled with 1 yr of HR expertise.
  • Exceptional versatility and adaptability that is highly applicable to the financial analysis industry
  • Solid administrative experience, demand forecasting, purchasing, inventory management, delivery of exceptional customer service, maintain financial support systems, and analyze monthly departmental accounting reports so that expenditures are controlled

TECHNICAL SKILLS:

Proficient in: using Microsoft Windows, Word, Excel, Access, PowerPoint, and Outlook. Additionally, use of WordPerfect, Lotus 1-2-3, Peachtree, Microsoft Publisher, for word processing, spreadsheet, and graphic design, including internal/external correspondence, reports, procedure manuals, and presentation

PROFESSIONAL EXPERIENCE:

Marketing/Sales Manager

Confidential

Responsibilities:

  • Negotiated, reviewed, and approved contracts, bids for services, and the procurement of new clientele
  • Maintained and/or supervised the effectiveness of merchandise flow
  • Managed store and stockroom inventory with companies’ personalized and fully integrated software systems
  • Facilitated the application of scanning systems and merchandising
  • Worked with a team to improve and maintain appearance and safety of facility environment to promote apparel appeal

Customer Service Executive

Confidential

Responsibilities:

  • Prepared reports with emphasis on service order accuracy to meet critical deadlines
  • Used job aids/methods to interpret and resolve written customer requests
  • Impacted sales results by developing, supporting and executing field marketing and segment activities
  • Executed marketing campaigns and planned events catered to new clientele recruitment and retention
  • Worked with various corporate/field marketing managers to determine appropriate customized programs and strategies for various market segments
  • Provided coordination and project management to ensure event success
  • Publicized event and worked with Account Development to raise awareness and drive high levels of attendance and participation by targeted audience

Human Resources Associate

Confidential, Philadelphia, PA

Responsibilities:

  • Collaborated with development team and program sponsors to prioritize customers’ application enhancement requests; carefully weighing cost-benefit factors, scheduling constraints, and implementation impact on business operations
  • Data-mined customer service call center databases; defined parameters and executed software code that categorized customer symptoms and expected product functionality; analyzed resulting taxonomies and disseminated MS Excel graphs to business managers that identified trends, variances, and root cause analysis of potential exposure to high risk warranty costs
  • Identified MS Office and Lotus Notes software inefficiency issues and implemented monthly training classes that enhanced employee knowledge, skills and confidence; that significantly increased individual and corporate productivity

Inventory Associate

Confidential, Philadelphia, PA

Responsibilities:

  • Assisted in hiring, training, evaluating, directing, and motivating 20 to 60 staff persons, seasonal employees, and contractors.
  • Assisted in the compilation of training manuals and employee handbooks
  • Communicated administrative procedures and protocols to other staff members
  • Created and implemented in-house performance recognition awards to increase morale and quality of staff/volunteer input

Hire Now