Senior Operations Production Representative Resume New Jersey NJ - Hire IT People

Confidential 2008 – 2012
Senior Operations Production Representative

Analyzing case scenarios to solve customer issues through researching numerous computer programs, while having knowledge of Federal regulations
Responsible for handling the outlook email box that takes requests from any attorney and debt settlement company representing customers with charged off accounts
Respond to requests for: settlement offers, faxes, payment processing, fraud claims, account error resolution, etc.
Working knowledge of electronic document management systems
Sole person responsible for running scrub lists through an excel macro to expedite results
Utilize the US court records website to validate claims of bankruptcy
Maintain visual board with up to date department production

Recovery Associate

Taking inbound or making outbound calls to customers with charged off accounts or accounts with potential fraudulent activity
Skip tracing to locate customers through various websites and systems to find contact information or assets
Pulling credit bureau reports to gain a financial picture of the customer and determine suit eligibility or assets
Manage court data by tracking in spreadsheets
Administrative tasks such as emails, voicemails and team meeting requirements

Certified Peer Coach

After showing initiative and exceeding expectations I was quickly promoted from a collections phone associate
Chosen to create and facilitate weekly training material for the entire collections department
Using metrics to determine the agents that required additional assistance and creating a team to coach
Monitoring calls, grading them and going over opportunities with associates to help them reach departmental goals
Coordinated with department administrators to reserve conference rooms in order to lead daily meetings with the new hire classes

Confidential 2007-2008
Insurance Agent

Licensed to sell, solicit and negotiate insurance in the state of Virginia
Creating and maintaining work schedule
Making business calls about the opportunity to offer AFLAC insurance policies to company employees
Setting appointments with business owners and employees to present insurance options
Writing policies for all interested parties

Confidential 2007
Armored Truck Driver

Pickup and delivery of customer orders in accordance with a designated route
Accurately recording data for the daily route log
Strong attention to detail
Responsible for the safety of the technician while at each location as well as upwards of hundreds of millions of dollars
Smith system defensive driving course on-road format certified

Confidential 2002-2006
Expedite/Busser

Ability to multitask in a fast paced ever-changing environment
Employee trainer, responsible for the training and evaluation of new hires
Charged with ensuring each item withstands company QA procedures
Adept problem solving and time management skills
Responsible for room setups for private parties or conferences held in the back room