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Office Manager Resume

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Dallas, TexaS

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OBJECTIVE Professional position that utilizes my experience

QUALIFICATIONS

Notary Public, Certified Family Mediator and Fluent In Spanish

EDUCATION

Bachelors of Science in Applied Business Management minor in Communication
Masters of Art in Organizational Management

EMPLOYMENT

2008-Present Worker's Compensation Claims Case Manager, Confidential

  • Manage an inventory of claims to evaluate compensability/injury
  • Investigate new claims by reviewing first reports and supporting materials to determine the best initial contact; communicates with claimant, policyholders/customers, witnesses & providers
  • Establish action plan based on case facts, best practices, protocols, regulatory issues and available resources
  • Negotiate settlement within authority limits
  • Manage claims when escalating to litigation

2007-2008 Office Manager/Paralegal, Confidential

  • Managed the daily operations of the office
  • Prepared Cases fro Trial
  • Settled Personal Injury Claims
  • Interviewed and Preparing Clients for Trials, Mediations, Depositions, Hearings, etc...
  • Prepared and Answered Discovery
  • Interpreter for Spanish speaking clients
  • Coordinated hearings and court dates with judge's staff
  • Managed Payables and Receivables including Payroll and Vendor Billing (QuickBooks Software)

2006-2007 Paralegal, Confidential
Personal Injury Defense

  • Managed Allstate Litigation Cases
  • Prepared and Answered Discovery
  • Ordered Medical Records and Bills
  • Docketed all court dates and other pertinent dates
  • Prepared Cases for Trial
  • Interviewed and Prepared clients for Trial
  • Interpreter for Spanish speaking clients
  • Coordinated hearings and court dates with judge's staff

2000-2006 Office Manager/Paralegal, Confidential
Family Law, Criminal and Personal Injury

  • Managed the daily operations of the office
  • Settled Personal Injury Claims
  • Prepared and Answered Discovery
  • Interpreter for Spanish speaking clients
  • Prepared Cases for Trial
  • Coordinated hearings and court dates with judge's staff
  • Managed Payables and Receivables including Payroll and Vendor Billing (QuickBooks Software)

1996-1999 Legal Compliance Records Coordinator
Confidential

  • Managed the compliance requirements for all departments
  • Redesigned the legal department's records department
  • Managed all litigation and compliance files including docketing all crucial deadlines
  • Prepared all documents for the company regarding audits and compliance
  • Assigned all litigation matters to outside attorneys and insurance companies

1995-1996 Records Coordinator, Confidential

  • Supervised the Records Department including the evening shift
  • Designed and prepared all daily and monthly reports regarding work performance criteria and totals of requested records
  • Prepared all reports regarding the scanning of all records
  • Served as a liaison between the Legal Department and the Records Department
  • Served as an interpreter for Spanish speaking customers
  • Translated Contracts from English to Spanish

1990-1993 Clerical Supervisor (Building Inspection), City of Dallas

  • Managed the clerical staff
  • Handled all customer concerns/complaints
  • Served as a liaison between managers and employees
  • Served as an interpreter for Spanish speaking customers

1989-1990 Clerical Supervisor (Vital Statistics), City of Dallas

  • Managed the clerical staff
  • Prepared all documents for auditing
  • Served as a liaison between Managers and Employees
  • Answered all customer concerns/complaints
  • Served as an interpreter for Spanish speaking customers

1987-1988 Docket Coordinator, Arter, Confidential

  • Docketed all court dates, appointments and other crucial dates for all attorneys
  • Assisted in implementing new docket and filing system
  • Prepared weekly and monthly reports for Management

1986-1987 Conflicts Clerk, Confidential

  • Conducted all conflict checks for all new clients and adverse parties
  • Assistant to the Records Coordinator
Paralegal, Bruner, McColl, & McCollough

Confidential

  • Prepared all criminal cases for court appearances and Trials
  • Interviewed all potential clients
  • Served as the file records coordinator
  • Managed Attorney Bonds and Appearances

References Available Upon Request

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