Operations Clerk Resume Glen Allen, Virginia - Hire IT People

OBJECTIVE

To obtain a challenging career within a company that will allow continuous professional growth utilizing my various skills. Additionally, it is my goal to ultimately contribute to company growth by ensuring quality service to customers.

SKILLS

35WPM,9,000 keystrokes, works well independently and as a team, exceptional communication skills, pays close attention to detail, expeditious learner, and proficient in Windows 8.0, Windows 98, 2000, Microsoft XP, and Vista, Microsoft Word, Excel, PowerPoint, Access, and Lotus Notes, Assembly, Packaging, Quality Inspecting, Retail Sales and Service.

EMPLOYMENT

4/2011-3/2012 Confidential Glen Allen, Virginia

Operations Clerk I

Process electronic incoming brokerage documents.
Accurately identify and assign account numbers and form codes to documents, using the alpha and ten keys of the keyboard.
Input the required information into the appropriate fields and verify with the client’s information on the system to the document.
Possess strong written and oral communication skills and understand the sense of urgency as it pertains to meeting deadlines.
Must be a team player and take initiative to process work with minimal direct supervision.

7/2007-11/2009 Confidential Richmond, Virginia

AdministrativeAssistant

Composed correspondence for manager’s signature.
Performed a variety of internet functions, used word processing and spreadsheets.
Filing and data entry of employee and client information.
Created expense reports and agendas.
Handled incoming and outgoing correspondence.
Kept projects on schedule and took initiative in manager’s absence.
Filled in for office receptionist as needed.

7/2005-6/2007 Confidential Richmond, Virginia

Mortgage CSR II

Received inbound calls from borrowers and third parties regarding mortgage loans information.
Resolved customer issues, 30-60 days collections, routed and processed tasks, and email or phone contact with supporting departments.
Reviewed closing documents in order to complete research requests.
Accurate data entry of call details.

3/2000-7/2004 Confidential Richmond, Virginia

Mortgage Customer Service Representative

Involves processes and procedures for fulfilling internal and external customer needs related to mortgage products and services offered through a call center environment.
Assists customers with questions or issues regarding their mortgage accounts, received by phone or email.
Must be able to convey information and guide customers through solutions by phone.
Cross selling mortgage products and services.

OTHER EMPLOYMENT HISTORY

11/2009-08/2009, Confidential, General Care Representative
12/2005-07/2005, Confidential, Cashier and Bridal Registry Consultant
04/1999-12/2000, Confidential, Assembly and Test Operator

EDUCATION

1/7/2008-Present Confidential Richmond, Virginia

Major: Human Services

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Operations Clerk Resume

Glen Allen, VirginiA

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