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Auditor / Guest Service Agent Resume

Traverse City, MI

SOFTWARE PROFICIENTENCY SKILLS:

Proficient in QuickBooks Pro, Excel, Word, Outlook.

PROFESSIONAL EXPERIENCE:

Confidential, Traverse City, Mi

Auditor / Guest Service Agent

Responsibilities:

  • Promptly greeted customers and identified needs and established and maintained professional, courteous and positive dialogue.
  • Connected with guest to see what brings them to the hotel so that I could find out their needs and to keep them coming back for repeat business.
  • Educated guest on all that the hotel had to offer such as room packages, specials, gift cards, amenities and upselled as many rooms as possible to boost the sales revenue.
  • Effectively and accurately processed various types of customer transactions including advance cash and credit card payments, refunds, direct bills and room charges.
  • Maintained an adequate cash drawer with the appropriate amount of funds for the shift and traded out currency from safes to cash drawer when necessary.
  • Performed cashier duties and reconciled cash and credit card transactions at the end of shift.
  • Balanced the cash drawer at the end of shift and made the cash drop.
  • Operated safe deposit boxes.
  • Answered multi line phone system, handled mail and took messages.
  • Handled and resolved guest complaints promptly and effectively.
  • Maintained guest room confidentiality by following strict hotel security policies.
  • Assist in training of new front desk staff.
  • Summarized and completed financial records for accuracy.
  • Prepared end of day summary of cash, check, direct bill and credit card activities.
  • Ensured compliance with established policies and procedures.

Confidential, Traverse City, Mi

Auditor / Guest Service Agent

Responsibilities:

  • Performed the same essential functions as listed under the Travelodge.

Confidential, Kalkaska, MI

Executive Director

Responsibilities:

  • Prepared general journal entries, payroll and bank reconciliations.
  • Prepared monthly trial balance, balance sheet, profit & loss reports.
  • Prepared and submitted UIA and Michigan Sales Tax statements.
  • Prepared and submitted the 990N to the IRS and all quarterly reports.
  • Prepared all end of year statements to all state and federal agencies.
  • Prepared and printed all checks and paid all store operating expenses.
  • Handled all cash bank drops and entered stats into spreadsheets.
  • Maintained proper filing and storage of all accounting records.
  • Ran cash register.

Confidential, MI

Auditor / Guest Service Agent

Responsibilities:

  • Performed the same essential functions as listed under the Travelodge.

Confidential, Traverse City, MI

Assistant General Manager

Responsibilities:

  • Handled accounts payable and receivable.
  • Called on direct bill delinquent accounts that had past due balances of 30 days or more.
  • Kept motel statistic spreadsheet reports.
  • Implemented all company policies and procedures for safety and security.
  • Trained all new employees.
  • Handled and resolved all guest complaints.

Confidential, Traverse City, Mi

Auditor / Guest Service Agent

Responsibilities:

  • Performed the same essential functions as listed under the Travelodge.

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