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Midwest Region Dispatcher Resume

Livonia, MI


  • Experienced, educated professional eagerly looking to contribute numerous years of customer service, supervision and business knowledge a growing successful workplace.
  • Schedule team of ten drivers for their contracted lanes
  • Negotiate rates with external and internal customers to provide logistics services
  • Update customers via web/e - mail/calls with pick-up and delivery information
  • Prepare Confidential Manifests and customs paperwork
  • Reconcile pay issues and serve as intermediary between upper management and drivers
  • Prepare shipping documents and provide customer service for external and internal customers


Confidential, Livonia, MI

Midwest Region Dispatcher


  • Dispatch remarket vehicles for the Midwest Region
  • Assist in paperwork and planning
  • Negotiate pricing for loads/orders in a timely manner, maintain proper margin and timed deliveries.
  • Assist in improving work processes and conflict resolution

Confidential, Carleton, MI

Driver Manager


  • Help prepare schedule for team of 40-50 drivers
  • Make sure drivers drive safe, adhere to Confidential and Confidential standards, equipment checks, logs and hours of service.
  • Conduct orientation for new hires
  • Maintain schedule through communication with customers and report locations and shipment details via web, fax and phone.
  • Update customers via various websites (Penske, Ryder, Schneider)
  • Consult with upper management regarding work practices, streamlining processes and offering advice on how to improve current practices/scheduling, cost-cutting methods etc.

Confidential, Wayne, MI

Driver Manager


  • Manage diverse team of 50 drivers including equipment, safety scorecard vacation and various day to day issues.
  • Monitor customer freight, update customers via, e-mail phone and website.
  • Help train new employees and offer new ideas and practices.
  • Member of Community Outreach team

Confidential, Belleville, MI

Driver Manager and assistant warehouse manager


  • Take physical inventory of, prepare weekly payroll reports, manifests and customs paperwork.
  • Represented company at 2005 Comprehensive Logistics convention (Columbus,OH) and Ryder Website training (as needed).
  • Hired, interviewed and trained new drivers.
  • Resolved pay issues
  • Prepared billing for customers
  • Helped manage team of 30 drivers on LTL freight across the nation.
  • Updated customers by phone, fax, e-mail and websites of fright locations, Confidential ’s.

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