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Operations And Contracts Manager Resume

Farmington Hills, MI

SUMMARY:

  • Entrepreneurial, innovative business analysis and management professional with over 15 years in business process and information technology solutions.
  • Skilled at developing and executing business improvement initiatives to achieve cost savings and enhance business process and system performance.
  • Strong analyst, able to discover and resolve difficult issues while maintaining a strategic, big - picture awareness, mission-focus, and detail awareness.
  • A reliable bridge between executive management, subject matter functionals, and system implementers, translating complex business and technical information.
  • Collaborative communicator continually focused on building relationships and promoting synergy across business lines and global units to drive positive change, cohesive, comprehensive business approaches and enhanced profitability.

AREAS OF EXPERTISE:

  • Process & Workflow Analysis
  • Lean Process Improvement
  • Meeting Facilitation
  • Software Project Management
  • Requirements Collection & Documentation
  • Customer Change Management
  • IT Management
  • MS Great Plains Integration
  • MS Office, MS Visio, MS SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Farmington Hills, MI

Operations and Contracts Manager

Responsibilities:

  • Guides management of company policies and procedures as a member of the small technology company.
  • Responsible for contract management, including solution proposal review and customer satisfaction.
  • Developed and promoted 6 business analysts into more senior positions including team management.
  • Managed internal company projects relating to current product enhancements, new product development and presentation to existing customer base.

Confidential, Farmington Hills, MI

IT Business Relations Director

Responsibilities:

  • Aligned IT systems, policies and procedures with executive, marketing, corporate legal and compliance teams.
  • Supported large and complex projects, facilitating, coordinating, and prioritizing IT resources to ensure successful and timely completion.
  • Coordinated annual and semi-annual corporate and Confidential audits.
  • Review business processes for inefficiencies and provide recommendations for change.
  • Reviewed and resolved requirement and/or design issues.

Business Analysis Manager

Confidential

Responsibilities:

  • Managed team of 5-6 Business Analysts and led business requirements capture for implementation of case management applications, ensuring compliance with Confidential .
  • Documented and maintained Business Analysis Team procedures and Software Development Life Cycle (SDLC) specification templates, and other project tools.
  • Maintained case management system documentation.
  • Developed reports with Controller of Confidential .
  • Audited user access semi-annually to verify status and correct security roles for all employees.
  • Oversee all project and program management for proprietary case management system.
  • Identify and assign projects to Business Analysts to assist with business growth opportunities.
  • Slashed case file intake process from 5 days to less than 1 day, adding an extract, transform, load (EFT) process.

Confidential

Senior Business Analyst

Responsibilities:

  • Implemented mortgage default case management system as company transitioned from traditional law firm into a default services provider.
  • Mapped end-to-end business processes including foreclosure, bankruptcy, title and eviction and redesigned processes to accommodate a “best fit” to current and future business initiatives.
  • Wrote detailed requirements, and process design specifications for 3 separate implementations and guided the new application development and existing system enhancements.
  • Developed and implemented new business acquisition integration plans.
  • Trained functional teams in new case management processes and system.
  • Reduced foreclosure file processing time from over 500 days to 375 days, maximizing paperless portions of a very paper-intensive environment.
  • Improved firm’s cash flow by initiating interim billing points.
  • Completed a scheduled 24-month implementation in only 9 months, earning personal thanks from the company President and Chairman.

Confidential, Farmington Hills, MI

Business Systems Process Analyst

Responsibilities:

  • Reviewed change requests from management and business units and defined business requirements.
  • Provided business knowledge support to software team.
  • Identified opportunities for streamlining, enhancements or restructure.
  • Achieved a $300,000 annual savings by eliminating a costly step in the foreclosure process2 .

Quality Control Manager

Confidential

Responsibilities:

  • Liaised with IT Department as foreclosure process SME.
  • Tested and approved all system changes.
  • Communicated system changes to functionals and assisted with staff training.
  • Wrote and maintained firm training materials for foreclosure and eviction processes.
  • Reviewed all foreclosure process legal documents and correspondence for quality and accuracy.

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