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Financial Officer Resume

Southport, NC

SUMMARY:

  • Obtaining a software training position in a globally focused company where I can transfer knowledge of functional capabilities of software applications to a diverse group of users.
  • Deliver instructor - led classroom training to end-user customers and partners on a regular schedule.
  • Deliver online training using Web-Ex to end-users, partners and internal employees.
  • Provide training & support onsite for designated customers and internal employees during Go-Live deployments.
  • Conduct Train-The-Trainer classes covering all levels of privilege within software application, including student, teacher and administrative functionality.
  • Create, Update and Manage training materials on shared network.
  • Maintain both on-site and remote training materials for software products to coincide with regular software upgrades.
  • Manager of Training Department prior to consolidation of all software locations.
  • Acted as an Assistant Manager of call center team consisting of 30 personnel.
  • Member of Deployment Team and implemented a manufacturing execution software (MES) application to sites as determined by a deployment project plan.
  • Participate in regular deployment calls and meetings managed issues for global locations.
  • Successfully deployed MES System to production lines in Romania, China, and Singapore sites.
  • Manage Project Plan dates, issues, resolutions and deliveries.
  • Configured servers and workstations and provided training for customers, integrators, sales force and internal employees.
  • Demonstrate ability to exercise system with user scenarios, to ensure training content is accurate and reflective of business processes.
  • Run Test Cases to determine software releases are functional.
  • 10+ years of experience developing and delivering training materials.
  • Familiar with ADDIE Methodology.
  • Demonstrate ability to work directly with user community of varying levels of expertise.
  • Experienced in Microsoft Office Suite.
  • Manage and update Social Media applications.
  • Possess strong interpersonal, communication both written and oral including presentation skills.
  • Software and business training and consulting experience.
  • Ability to operate independently to manage all aspects of training.
  • Able to travel up to 75% both domestic or internationally, on short notice.

TECHNICAL PROFICIENCY:

Microsoft Office Suite (Word, Excel, PowerPoint), Microsoft ProjectSAP-ME, Windows, E-mail, Visio, COGNOS, WebEx

WORK HISTORY:

Confidential

Financial Officer, Southport, NC

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MES Implementation Analyst, Morrisville, NC

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Business Systems Analyst, Morrisville, NC

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Trainer/Contractor, Dallas, TX

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Trainer/Contractor, Atlanta, GA

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Sr. Software Trainer, Atlanta, GA

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Software Trainer, Atlanta, GA

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Help Desk Analyst/Trainer, Atlanta, GA

Responsibilities:

  • Create, Update and Manage training materials on shared network.
  • Maintain both on-site and remote training materials for software products to coincide with regular software upgrades.
  • Manager of Training Department prior to consolidation of all software locations.
  • Acted as an Assistant Manager of call center team consisting of 30 personnel.
  • Member of Deployment Team and implemented a manufacturing execution software (MES) application to sites as determined by a deployment project plan.
  • Participate in regular deployment calls and meetings managed issues for global locations.
  • Successfully deployed MES System to production lines in Romania, China, and Singapore sites.
  • Manage Project Plan dates, issues, resolutions and deliveries.
  • Configured servers and workstations and provided training for customers, integrators, sales force and internal employees.
  • Demonstrate ability to exercise system with user scenarios, to ensure training content is accurate and reflective of business processes.

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