EDUCATION

Bachelor of Arts, Psychology

Power User of Microsoft Windows - Access, Excel, Word, PowerPoint, Project,
Database experience - SQL Server

Accomplished IT professional with extensive leadership experience restructuring business operations to enhance profitability and increase productivity. Known as a driven, results-oriented professional, successful in leadership and revenue-generating positions. Proficient in project management, delivering leading-edge online programs, and implementing employee training. Strengths include strong analytical and technical skills and excellent communication between business units and Senior Management. Accomplishments include savings of over $3M annually through system design and implementations, process improvements, and business-to-IT alignment.

• Technology Implementation
• Process Improvement
• Systems Integration
• Strategy & Planning
• Financial Analysis
• Business Influencer

Confidential,Atlanta, GA 1995 – 2008
(Acquired by Koch Industries in 2006)

Team Lead/Architectural Sales Consultant, (2006 – 2008)
Assisted with integration of the Building Products and Gypsum Technical helpdesks by providing direction on unification of online tools and processes. Provided meaningful reports to Executive Management summarizing effectiveness of marketing and communication efforts (competitive analysis, call and e-mail volume, lead fulfillment, and literature requests) on a monthly basis.

Confidential, (2005 – 2006)
Ensured professional, efficient handling of customer inquiries resulting from various advertising media; trade publications, internet sites, and trade shows. Managed staff that provided product information, fulfilled literature requests, and insured qualified leads were dispersed promptly to the correct individuals within GP to ensure customer satisfaction and increase sales opportunities.

• Coordinated transition for call center from a manual system to a web-based solution; increased call capabilities that resulted in cost savings of more than 30%, and a 27% reduction in call resolution time.
• Automated Monthly Publication mailing system process which saved 10 hours of labor per week and offered greater data capacity and reporting functionality with a reduced headcount.

Confidential,Building Products Information Technology (2004 – 2005)
Served as liaison between the Information Technology group and the business to seek and provide improvement opportunities for areas regarding Sales Excellence with a concentration on marketing initiatives. Assisted internal business partners in identifying opportunities to increase revenues, reduce costs, and leverage key business activities through improved processes and effective application of information technologies consistent with the business objectives of the department.

• Personally selected by Executive Officers to facilitate and influence business owners at IT Managers Meeting of over 300 top IT managers from the Consumer, Corporate, and Building Products divisions. Identified areas for improvement in the area of marketing for IT resulting in the creation of the “One IT” brand initiative that was implemented across all divisions.
• Created a “think-tank” forum to promote brainstorming on iHOME and SmartHome solutions pertaining to Building Products, many of which were incorporated into major trade shows and industry events.
• Conducted interviews, led requirements gathering and research on project to move order and invoice status information into a web-based environment, which was expanded as an enterprise-wide solution.
• Key business liaison on project to bring building products customer response services “in-house” resulting in an annual savings of over $31K versus the former outsourced call center solution.

Confidential,Building Products Division (1998 – 2004)
Supported Structural Panels sales group through the development and analysis of various ad-hoc reports and market research. Performed vital competitor and industry analysis of structural panel market trends for VP and senior controllers used for key business forecasting models. Actively participated in the strategic planning process by developing presentations and executive summaries for upper management.

• Created and implemented use of a linear model to optimize sales volume, placement, and price of oriented strand board (estimated savings of $2.2 million annually)
• Recipient of Georgia-Pacific Chairman’s Award for outstanding job performance

Confidential,Building Products Division (1995 – 1998)
Sold commodity structural panels to intra-company customers, forecasted market trends, and managed customer inventory levels of over 1 million feet for the Southeastern region of the United States.

• Created and implemented use of an Access database which generated key month-end financial and productivity performance reports. The database is still utilized by upper management for P&L documentation, 10K, 10Q, and Year End reports.

(Society of International Telecommunications and Aeronautics)
Product Support Analyst/Control Center Management, Airfare Department (1989 – 1995)
Served as liaison to analyze and troubleshoot reports used to track communication between over 80 international airlines and S.I.T.A.

• Initiated, developed, and implemented internal database management system used for tracking trouble tickets which resulted in a 19% decrease in ticket resolution time.