PROFESSIONAL SUMMARY:

A seasoned IT Professional with experience as a Product Owner, Business Analyst and Data Analyst.

TECHNICAL SKILLS:

Technology &Tools: TFS, JIRA, Rally, Confluence, Wiki, HP Quality Center, Mercury Test Director, QTP, SOAP UI, REST Client, JSON Viewer, Swagger, API's, Web Services, Web Methods, WSDL, XML, JSON, API Gateway, Enterprise service bus ( Confidential ), Middleware, SOA (Autonomy Idol Server), MS Access, SQL Server, DB2, Oracle, ASP 400 I Series, HDFS (Hadoop), Hive database, HUE UI, MTK, TIBCO Analytics SharePoint, Site Catalyst, TIBCO, Irise, Word Press, MS Word, MS Power Point, MS Excel, MS Project, MS Visio, Outlook, Cloud Endpoint Validation, Web & Mobile, Android, IOS

Agile Ceremonies & Documentation: Agile, Scrum, User stories, Gherkin format, Features, Epic, Release Planning, Sprint Planning, Review, Retrospective, Stand up, Backlog grooming, Feature prioritization, Story Point Estimation, UAT, Demo, Project Plan, Business Process Flow, UI Requirements, Use Case, RICEF (Interfaces and Screens), RTM Requirement Traceability Matrix, GAP Analysis, Functional Specification Document, Test Scenario, Test Cases, API Interface Agreement, Wiki, Confluence

EXPERIENCE:

Confidential, Atlanta, GA

Product Owner

Responsibilities:

• Involved in the creation of an integrated Assurant Global Warranty Claim CRM System for various lines of business such as Mobile and ESC (non - mobile lines of business) and for regions (North America, LATAM, Asia, Europe/UK)
• Interviewed multiple SME’s and Stakeholders to obtain an overview of the end to end Global Dynamic CRM Claim Process and to understand the scope of various stages of claims process such as enrollment, origination, setup, entitlement, adjudication, loss verification, finalization, fulfillment, and completion (invoicing and payments, accounts payable, and accommodation for reserves)
• Identified key features and data elements based on the road map and scope of various stages of the Global Dynamic CRM Claim Process to provide priority based on the vision of Stakeholders
• Created Features and User Stories in Team Foundation Server (TFS) and assigned them to the corresponding requirement source area and feature theme
• Led grooming sessions in an Agile environment between QA and Development Teams in order to provide an overview of the Features and User Stories and acceptance criteria for sizing and estimation of story points
• Facilitated design sessions between UI and UX Teams and CRM Developers to build ecommerce concepts utilizing journey maps, sketches, wireframes, proto types before finalizing the finalizing the final design
• Identified key stories for Sprint planning from Product Backlog based on business priorities aligning to the global road map and resource capacity
• Provided review of User Stories and UI Design to the Stakeholders and SME’s for Search for Policy Navigation, Policy Results Grid, Case and Claims Grid, Product Type Hierarchy, Create a Case Functionality, Create a Claim Functionality, Case Header, Claim Header, Policy Details Page, Case Page, and Claims Page to obtain feedback for future Sprints
• Provided daily updates to Scrum Master to identify and escalate development and testing roadblocks
• Participated in Retrospective Ceremony to identify areas of improvement and recognize areas of success

Confidential, Alpharetta, GA

Product Owner

Responsibilities:

• Created External Patient Registration Web service for Confidential (Active Care Team) to send and receive messages and attachments regarding health (HIE) information for its members to IntelliChart Practice
• Participated in BMC review sessions to identify high level business initiatives, epics and provided allocations for resources
• Conducted feature workshops in Sprint Zero (0) to identify scope based on the roadmap for the release and create shell user stories
• Identified impacted applications like Confidential, Confidential Middleware, Oracle Database System (ODS), and IntelliChart API
• Created End to End Use Case Document with detailed steps to identify successful, alternate, and exception flows for the impacted applications
• Documented artifacts like Confidential Middleware External Patient Registration Web service Contract, GetPatient Info ODS Service Contract, IntelliChart API SavePerson Interface Agreement to identify request and response parameters for services such as SOAP, JSON REST, and ODS store procedures
• Added Agile user story definition, provided elaboration, and defined business rules and acceptance criteria to move story to defined state
• Used story point estimates from Development and QA Teams to move story from product backlog to bi-weekly Sprint Cycles based on Sprint Velocity
• Led JAD Sessions for design discussions and clarification with internal and external Developers to finalize the concept based on the scope of features identified on road map and sprint zero for the release and mapping it to the end to end use case document
• Performed BA Peer Review Tasks and Test Case Review to complete user stories
• Conducted business demos and documented release notes to complete the user story and assign it to a release
• Assisted QA in closing defect tickets by performing manual testing using tools like SOAP UI, REST Client and SQL
• Provided updates and roadblocks to the scrum master in daily stand up calls

Confidential, Atlanta, GA

Product Owner

Responsibilities:

• Updated IA documents for various Blackflag mobile projects like Active/Active, Mobile Identity Tool Kit Phase 2 and SMS Consent Service
• Made changes to the following Interface Agreements
• API GW to CSI
• API GW to DCM tCOTS to API GW
• Added new operations for various API’s including Account Details, Secured Account Details and Account Details Notifications like GetAccount info, Get Subscriber Info, Get Account and Subscriber Info, Call Forwarding Details, Additional Subscriber Info, Prepaid Payment Details, Confirm Account Subscribers, Data Matching, Data Availability, Basic Account Info, Call forwarding Info, Create Subscription Channel, Create Account Details Subscription and Delete Account Details Subscription
• Created workflows, detail steps, request and response parameters and error messages based on the NB and SB specs
• Participated in Agile feature workshop, solution design workshop and NB governance to identify traceability between feature, user stories and end to end solution design and also provided support to the testing team after post production launch

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Involved in the Conversion of SOAP services to JSON REST Services for all WEB services and WEB methods
• Interviewed stakeholders and Tech Leads to identify and understand the impacts and dependencies of various WEB methods for WEB services for mobile and web projects like User Enrollment, Service, Security and Authentication Service, Vehicle Enrollment Service, Customer Enrollment Service, GEO Fence Service, and Climatization Services
• Document the WEB Methods in interface guide within the service to identify all the Request and Response parameters like
• Elements
• Element Types (Root, Simple, Complex)
• Data Types (String, Integer, Boolean)
• Multiplicity and Indicators (Sequence, Min Occurrence, Max Occurrence, Mandatory, Optional)
• Restrictions (Character, Enumeration)
• Description
• Tested the Endpoint and WSDL for SOAP services using SOAP UI and Web Methods for JSON data REST services using REST client to ensure successful data conversion and migration of functionality
• Created SOAP UI projects, Mock Service Response and Test Suites to validate Request and Response Payloads for various WEB operations and store information like SOAP Header, SOAP DATA and SOAP FAULT messages

Confidential, Alpharetta, GA

Business Analyst

Responsibilities:

• Currently involved in the IHUB project to identify the API’s that need to be migrated into the new cloud environment for various products like (ClaimsXten, RelayAccount Online, RelayAccount Statements and RelayClearance)
• Created a wiki page in Confluence to store artifacts necessary for API Discovery, Cataloging and Validation
• Interviewed Product Managers, SMEs to document regular and paid work flows for the claims adjudicating and disposition of claims process to identify the scope of ClaimsXten and KnowledgePack for the Rules Engine Service and Paid Loader Service
• Identified API’s & Web Methods that are a part of Regular Engine Service, Paid Loader Service, RelayAccount Payment Manager and documented the request and Response Parameters for Process and Load Claim methods
• Provided daily status to delivery managers to identify road blocks, key milestones and created issues, features, user stories, tasks and sub tasks in Jira for Technical Review
• Validated the API and Web methods in Aprenda Cloud using tools like SOAP UI, Jason viewer and REST client for Engine Service, Paid Loader Service and Payment Manager Service

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Involved in the Mortgage Document Management Services (MDMS) and Imaging Program to create a Streamline Physical Document Management (SPDM) portal to provide better accessibility, routing and tracking capabilities for physical documents (Notes, Deed of Trust, Title Policy, Mortgage Insurance and other collateral as well as non-collateral documents and images) to be used by the Originations (Pre Closing/Closing loans), Servicing (Payoff), Legacy Asset Servicing (Bankruptcy/Foreclosure and REO) and Post Closing LOB (Image and File Retention Service, Recall and Recon Storage Vendors)
• Coordinated with Architects, Delivery Managers and Subject Matter Experts (SMEs) to document the current business process and rules of PDMT and identify the target state of various applications to be consolidated under the new SPDM portal for the Post Closing team including URS applications (Managing User Requests for various LOBS Originations, Post Closing, Servicing, Payoff and Legacy Asset Servicing) Document Tracking application (Tracking Collateral Documents Notes, Deed of Trust, Title Policy, and Mortgage Insurance) Carousel (Tracking Non Collateral documents, Credit File)
• Created High Level Budgets, Time Lines, Milestones, Estimates, AITS, and Resources in Clarity for various phases of the SDLC including (Discover, Plan & Define, Improve and Control) based on the project impacts and tracked variances. Updated project status to compare actual vs expected to the Change Manager
• Participated in Requirements and JAD sessions ( Confidential and Confidential ) for various work stream projects to identify their impacts and dependencies on the new SPDM portal including Infrastructure Build Out (Common File net P8 Repository, replacing Documentum, Source HOV, Share Point), Services Build Out (Integrated Service Layer consolidating all portal in to a new SPDM portal), Document Distribution (Managing User Requests and End to End Tracking of Documents and images), Events Management (identifying all the events for the users requests), SPDM (Document Tracking System), Data Provisioning (Reporting, Procurements, Corrections), Scanning & Ingestion Services (Centralized Scanning, Ingestion and Indexing Services), Image Portal(Viewing Scanned & Indexed Documents through a portal viewer), Originations, PCCS, Servicing and LAS Application
• Created Functions/Sub Functions/Activities for various LOBS impacting the SPDM project and based on various Functions/Sub Functions/Activities identified inputs & triggers.
• Based on the activities and inputs created the building blocks and end to end process flow to identify the current state and create the target state for the new SPDM portal for the Post Closing Central Team
• Document UI Requirements (Functional and Non Functional) and Use Cases based on the end to end process flow and target state and technical writing
• Created Traceability Matrix to provide end to end mapping of features and functions to requirements to use cases Confidential, Confidential and CIT, SIT and UAT scripts
• Coordinated with the various business users to perform UAT and provided overview of the functional requirements to the QA team to create test scenarios and test cases and the architects to create Confidential and Confidential
• Participated in the Confidential vs Build decisions and vendor demos to identify various Vendors like (Vega, EMC, Pega, IBM, Oracle, Sales force, Wire fly, Omni run & Core Logic) to provide end to end solutions for document tracking system
• Inputted Functional Requirements in Arriba grading system to track vendor inputs and assign grades

Confidential, Alpharetta, GA

Business Analyst

Responsibilities:

• Involved in the planning of phase II (Data Migration) of EAL PRO Consumer Application (Second Lien Equity Auto Loan Client Application) to ATLAS (Title Pawn First Lien Web Based Application)
• Met with Key Stakeholders (Regional Managers and Underwriters) to understand the underwriting criteria for accepting second lien and calculating the loan proceeds to the customer based on the ACV (Actual Cash Value) and outstanding lien balance
• Performed research to calculate the ACV for consumer loans derived from the Black Book USA based on the year, make of vehicle and actual versus expected miles
• Compared Black Book Value, Auction Value and Lien Balance to calculate the True Loan Value
• Provided an overview of the Georgia Industrial Loan Confidential (GILA) to Junior Business Analysts and trained them on the calculation of prepaid interest, fees, premiums for Credit Life, Credit Accident and Health, Auto (VSI) and AD&D Insurance to derive the amount financed, finance charges, face value of loan, total of payments, and APR
• Performed SQL queries and created data diagrams to identify relationships, key areas, domain, and theme
• Documented RICEF to identify interfaces affecting the EAL PRO Application such as User Management, Store Management, Title Management (SharePoint), Black Book USA, Department of Revenue, SDN, Equifax, Skip Trace, Text Messaging, Underwriting Application, and ACH
• Documented RICEF to identify screens affecting the EAL PRO Cyber Life Application such as Product Setup, Origination, Loan Boarding, Servicing, Decisioning, Funding, Collections and Charge-offs, and Post Collections
• Created Requirements Traceability Matrix (RTM) to identify high level business requirements and functional requirements for the EAL PRO Application
• Performed Gap Analysis between EAL PRO Application and ATLAS Application Consumer Lending Processes
• Based on the identified gaps, created functional specification mapping business requirements, user stories, use cases, test cases, and test scenarios
• Coordinated with Architects and Developers during the creation of wire frames, design, and technical specification documents and story points in an Agile environment
• Identified system, functional, regression and end to end test scenarios for ensuring data flows between GUI screens and back end database
• Updated test results in TFS (Team Foundation Server)
• Providing timely project status and defect update to Project Manager