Analytics Analyst Resume New Jersey, NJ - Hire IT People

SUMMARY

EXPERIENCE

Analytics Analyst – Confidential, 5/2010 – Present

Analyze performance of client Home Depot\'s CRM program, providing actionable insights into customer behavior to senior management
Leverage a variety of analytic tools - including Epiphany, ExactTarget, Omniture, and Google Analytics - to produce weekly/monthly reports
Effectively and consistently communicate between multiple vendors and the client to reconcile critical data
Create and deploy web analytics, direct mail and email reports against a highly time-sensitive schedule
Produce 3 monthly reports for The Home Depot, each containing over 30 pages of summary, acquisition, retention, engagement, retail/online behavior data, and direct/email campaign results
Successfully deliver projects within a high-pressure, high-demand environment

Business Process Analyst – Confidential,5/2009 – 5/2010

Wrote a program that fully automated and tracked metrics collection from databases using VBA and Access, saving up to 100 hours of work per year in one instance
Built and maintained the department’s SharePoint and website and change control platform
Orchestrated the successful centralization of over 115 cross-functional company standards
Managed and completed up to four concurrent, long-term projects while performing and maintaining normal duties
Used Oracle BI and Informatica to facilitate a large-scale two-month metrics analysis project
Conducted a Voice of the Customer and TQM analysis for future process implementation
Designed, developed, and embedded an interactive Adobe Flash module on the division’s home page to increase accessibility

Writer – Confidential, 6/2007 – 5/2008

Collaborated with entrepreneurs and business professionals to create relevant articles regarding young entrepreneurs
Measured as one of the largest reader growths in the network over several months
Consistently met aggressive, daily deadlines

Web Builder – Confidential, 1/2007 – 1/2009

Director – Confidential, 10/2004 – 12/2005

SKILLS

Software and Coding

Omniture, Epiphany, Informatica, OBIEE, VBA, MiniTab, Arena, Adobe Photoshop, ImageReady, Dreamweaver, Flash, Microsoft Word, Access, Excel, PowerPoint, Visio, Visual Basic, Front Page, Expression Web, and OPL Studio
PHP, HTML, VBA, JavaScript, OPL, CSS, ASP, SQL

Others

Six Sigma, forecasting, computer networking, HFACS, quality engineering, advanced mathematics, and statistics
Can comprehend and speak in Italian and Spanish on an intermediate level

EDUCATION

Bachelor of Science in Industrial Engineering