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Senior Engagement Manager Resume

Dallas, TX


Highly motivated, self-driven IT executive, coach, team mentor and recognized speaker with over 15 years of experience in delivering commercial and corporate systems including

· Agile Software Practices (Scrum)

· eCommerce Business Strategy & Implementation

· Business Analysis & Visual Modeling

· Business & Technology Solutions Integration

· High Volume Transaction Processing

· Complex Program/Project Management

· Vendor Relations & Contract Management

· Offshore Development (China, India, Macedonia)

· IT Strategy Consulting

· Edge Computing & Data Center Consolidation

· Test Driven Development

· Software Development Metrics

specific expertise in functional areas

· 11 years Technology Leadership (Supervisor, Manager, Director)

· 6 years Consulting Client Manager (Engagement Director, Program Manager)

· 5 years outsourcing leadership (on/off-shore)

· 5 years Vendor/Contract Management

· 7 years J2EE/.Net Developer

· 5 years PMO IT / Business liaison

· 8 years System & Application Architect

· 3 years Network/Data Center Administration

Professional Experience
Confidential,Dallas, TX 7/2011 – Present
IT Strategy & Software Development Consulting Company
Senior Engagement Manager

  • Conduct multi-company IT organizational assessment via Senior VP and C-level interviews to determine short and long term IT technology and organizational structure needs
  • Directly responsible to client CIO for a fixed price 10 week, 5 member IT Strategy engagement regarding business process definition and future software requirements to replace two customer facing collaboration systems as part of an acquisition/merger
  • Facilitate data center consolidation and system decommission planning and execution for customer facing, operational, HR and accounting systems due to a merger
  • Responsible for facilitating business process and architecture workshops including VP and Director level employees from various domestic locations for two companies during a merger
  • Leading an 8 member team on a custom .Net and SharePoint collaboration system including architectural prototyping, 7 development iterations, user manuals, train the trainer, customer demos, support during System Test, UAT, Pilot and Go-live
  • Conduct company-wide presentations on application development and consulting sales process improvement
  • Draft, review and obtain buy-in from customer on agile development, user stories, architecture and design for future state application
  • Platform: Microsoft Windows, SQL Server, SharePoint 2010, .Net 3.5, Telerik (cross browser and mobile UI components), Vizit Pro (Document annotation and SharePoint integration), Rally (Agile project management tool)

Confidential,Plano, TX 10/2009–7/2011
Online and Department Store Retailer
Senior Manager,

  • Responsible for the overall software development lifecycle, quality assurance and peak readiness success of the $1.5 billion jcp.com website
  • Built effective relationships with business executive sponsors, resulting in increased confidence in IT’s ability to meet and exceed expectations
  • Successfully implemented a guided navigation shopping experience using Endeca Merchandising Workbench that resulted in a 10% increase in revenue with no additional marketing
  • Increased site offload to Akamai (content delivery network) from mid-70% to over 90% in both number of hits and bandwidth offloaded
  • Member of customer panel at yearly Akamai conference speaking on successful strategies for handling peak traffic spikes
  • Transitioned the jcp.com support function to a third party Application Support & Maintenance organization (Tata Consultancy Services, combined on and offshore)
  • Implemented a multi-project, release-based schedule for all of jcp.com, leveraging complete unit, system, integration and user acceptance testing
  • Incorporated automated unit, functional and business process testing to minimize regression testing timelines
  • Recommended and implemented a company-wide initiative for visual modeling of high level business requirements, including conducting training sessions for managers, business analysts and project managers
  • Transitioned jcp.com development methodology from waterfall to a hybrid, agile methodology including use case modeling, feature backlog, feature expansion and multiple, iterative business and IT demos
  • Expanded and clarified the roles of project manager and business analyst in an environment where these roles are typically incorrectly combined
  • Clarified higher standards for employees relative to overall expectations and performance review evaluations in an environment where this was lacking
  • Accountable for all aspects of expense and capital budgets for multi-million dollar projects, including yearly planning, actuals, forecasting and executive leadership justification
  • Platform: .Net 3.5, Akamai Site Accelerator, BazaarVoice Ratings & Reviews, Coremetrics, Endeca, Search Engine Optimization, Splunk, Enterprise Architect (visual modeling), MSTest, Hudson, Cruise Control, HP Quality Center and Business Process Testing, ATG Commerce Suite

Confidential,Plano, TX 5/2005–10/2009
IT Strategy & Software Development Consulting Company
Director, Client Solutions Delivery

  • Successfully delivered $3.5 Million fixed price project (combination on and offshore) on time with 54% margin.
  • Responsible for project delivery, pre-sales, and business development pertaining to Oracle, BEA, .Net and IBM J2EE and User Experience engagements/opportunities.
  • Directed overall solution architecture and implementation of a retail point-of-sale (POS) system including offshore development
  • Manage project delivery for multiple clients, including budgeting, initial team building, project planning, technical direction, and reporting as both a billable and non-billable resource
  • Demonstrate thought leadership in Analysis and Development methodologies by speaking at user groups (Association of IT Professionals – Importance of Visual Modeling and Usability)
  • Involved in closing sales calls from a technology utilization perspective to ensure Perficient can meet the technical requirements of projects
  • Responsible for business development at new and existing clients pertaining to new opportunities and growing existing engagements, including providing SOW (Statement of Work), rate negotiation and margin calculation
  • Build relationships with Perficient partners (IBM, BEA, Oracle Sun and Mercury) to discover engagement opportunities
  • Responsible for vendor evaluation and recommendation on client engagements
  • Mentor team members regarding software development methodologies, proper project management, architecture and design methods
  • Responsible to customer for status reporting, issue tracking, requirements gathering
  • Responsible for evaluation, training, recruiting, employee retention and career development of senior level billable consultants at rates between $125 and $250/hour
  • Developed portions of final deliverable software as needed
  • Platform: BEA Platform (WLI, WLP, WLS, Aqualogic products), IBM Websphere, WBI, Cognos, Solaris, Oracle, XML, Tibco BusinessWorks 5.2, CVS, SOA, .Net, SQL Server, WFC, WPF, C#, ASP.Net

Confidential,Dallas, TX 5/2002–5/2005
Commercial Mortgage Backed Securities Loan Servicer
Senior Application Development Manager

  • Responsible to key business leaders for IT return on investment.
  • Design processes and implement tools to support operational management functions (ITIL based: Change Management, Configuration Management, Issue Management, Release Management, etc.)
  • Delivered multiple applications from vision/requirements to implementation/support both single-handedly and as a team leader.
  • Developed and effectively communicated short and long term technology roadmaps to both IT and business management
  • Developed IT-wide career paths and promotion criteria
  • Responsible for interviewing and evaluating new personnel
  • Evaluate and recommend new technologies and vendor tools/applications
  • Analyzed Sarbanes-Oxley (SOX) audit findings and implement new or change existing IT processes and controls (Security, Change Control, etc.)
  • Perform all application development performance, salary and incentive bonus planning
  • Delivered first software architecture-focused workflow application, increasing productivity by 20% while simultaneously delivering more data to investors
  • Introduced and implemented an iterative, incremental software development methodology loosely based on a combination of the Rational Unified Process and XP (Extreme Programming; an Agile methodology)
  • Coach and mentor seasoned developers, providing an environment in which performance is key
  • Responsible for introducing Java and object-oriented software development to a historically database-driven information technology group.
  • Mentored new and experienced team members on project management, analysis and design best practices
  • Ensure proper testing at all levels (unit, component, integration, system, load and performance)
  • Produced functional and technical architecture diagrams for current and future state
  • Developed real-time integration amongst 5 operational support systems for first true application development project
  • Responsible for development team assignments, estimation, design and code reviews, adherence to plan and executive status reporting
  • Platform: Microsoft Windows, .Net prototyping, SQL Server 2000, J2EE (EJB, Servlets, JSP), Jakarta Struts, Hibernate, AS/400, Unix, XDoclet, TogetherSoft, UML, Rational Unified Process, Weblogic 7.x and 8.1, WLI (workflow; BPM), iManage Document Mgmt System (J2EE based), Windows 2000, Crystal Reports, BRIO, Informatica, SQL Server, OptimalJ, Eclipse, Investor Portal

Confidential,Tulsa, OK 5/1997–5/2002
Telecommunications Services Provider
Technology Manager & System Architect

  • Responsible for overall architecture, design and integration of a 5 project telecom provisioning system
  • Responsible for Software Architecture document, design pattern documentation and corresponding Rational Rose object model, including round trip engineering of Java code.
  • Create and implement a wide range of enterprise-wide standard software development methodologies and processes
  • Research, analyze and recommend direction for new technologies for all levels of the organization from developers to executive management
  • Conduct technical training seminars on J2EE, Weblogic and Tibco’s ActiveEnterprise integration software for both management and technical employees
  • Responsible for short and long-term Technical Roadmap and implementation of corresponding prototypes and proofs-of-concept
  • Develop shared components for reuse across multiple projects, specifically easing use of Tibco’s ActiveEnterprise suite, Java and Rational Rose for developers.
  • Manage procurement of physical and human resources, including price/rate negotiation
  • Manage capital budget according to internal standards, reporting forecast, actuals and accruals to senior management
  • Develop Implementation, Deployment and Unit testing direction and project plans
  • Assign, distribute and delegate work assignment to technical leads and developers, ensuring compliance with project plans
  • Platform: J2EE (EJB, Servlets, JSP), XML, Tibco Rendezvous and Adapter SDK, Tibco Message Broker, Tibco Repository, UML, Rational Enterprise Suite, Rational Unified Process, Rational Rose, Tibco InConcert automated workflow, Visual Café, JBuilder, CORBA, Solaris, Windows 2000

Confidential,Tulsa, OK 8/1999–12/1999
Public University
Adjunct Professor, Software Development

  • Lecture and assist students on web-based application development and emerging technologies used to develop an online store application.
  • Develop weekly lab assignments and tests
  • Platform: Active Server Pages, SQL, Java, JavaScript, SQL Server

Confidential,Cedar Rapids, IA 5/1996–5/1997
Commercial Avionics
Engineer II

  • Design, develop and test real-time embedded systems for aircraft flight displays
  • Responsible for implementation of specification change requests
  • Comply with internal and external industry standards including ISO-9000
  • Platform: Silicon Graphics IRIX (Unix), C++, C, Ada, UML 1.0

Confidential,Lawton, OK 1/1996–5/1996
Government IT Contractor
Network/Systems Analyst

  • Member of System Management Team responsible for all hardware implementation in SCO Unix and Windows NT environments.
  • Develop network applications including network access log filters
  • Established domain user accounts and provided end-user support
  • Platform: Windows NT, C++, SCO Unix system calls, shell scripts

Confidential,Lawton, OK 8/1994–1/1996
Public University
Research/Statistical Analyst

  • Designed and implemented statistical software
  • Responsible for tracking of university-wide United Way campaign
  • Aided in master’s thesis research by creating effective relationships with graduate students
  • Platform: C++, SPSS/PC+, SPSS/DE, Unix, Windows

Education / Certification / Professional Development
MBA, Business Administration (in progress)

B.S, Computer Science
Agile Project Management,
Effective User Stories,
Managing Iterative Development,
Requirements Management with Use Cases

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