WORK EXPERIENCE
Confidential, Plymouth Meeting, PA (Consulting)
Senior Solutions Engineer, April 2011 - Present

• Support all Unix/Linux hosts in production environment.
• Train both internal staff and external customers in infrastructure troubleshooting.
• Worked with DBAs to plan data migration from one SAN to another.
• Leveraged EMC tools like SWAT/HEAT, etc to validate customer environments.
• Liaised with Developers, DBAs, network engineers to diagnose/troubleshoot production issues.
• Provided Unix/Linux expertise as needed with customer projects like Oracle/RAC/Linux data migrations
• Liaised with EMC support to systematically troubleshoot and resolve customer issues.
• Setup new Clariion/VNX in infrastructure including host/switch connectivity.
• Provided colleagues assistance at customer sites when they ran into new install issues.
• Gathered customer infrastructure details and provided suggestions/guidance to improve.
• Trained customers to leverage SNMP framework monitoring to monitor/alert on all devices on network.
• Assisted EMC staff during customer Avamar/Clariion moves from one data center to another.

Confidential, Malvern, PA (Consulting)
Senior Systems Administrator, February 2010 - April 2011

• Supported Dev/QA/Prod platforms that utilize SAN/NAS/VMware technologies
• Audit all configuration changes on OS/network using Tripwire.
• Provided PCI/SOX auditors with relevant compliance data.
• Planned and implemented Oracle backup/restore strategy with DBA.
• Used Change Control System to track any changes in environment.
• Participate in oncall rotation to respond to production issues.
• Managed/Upgraded/Administered/Supported multiple EMC Avamar grids that replicate data offsite.
• Liaised with EMC-Avamar support to setup/diagnose hardware/software issue and resolve.
• Audited data being backed up including rentention policies and backup schedules.
• Setup new BIND DNS infrastructure in multi-host load-balanced configuration at new site.
• Integrated AD/Windows DNS with Unix/Bind DNS including master to multi-slave setup.
• Managed entire DNS infrastructure for all external and internal facing zones at multiple sites.
• Trained junior/senior admins on DNS administration/troubleshooting.
• Provide detailed setup/troubleshooting documentation via cut/paste wiki articles to other admins.
• Managed Equallogic/Compellent iscsi/fibre channel SAN/NAS.
• Install/configure VMware ESX/ESXi systems and supported in cluster configuration.
• Setup Solarwinds Orion to monitor all devices on network and to alert for issues.

Confidential, West Chester, PA
Senior Applications Administrator, November 2009 - February 2010

• Supported Billing applications on Unix.
• Documented application configuration from user interface to backend databases.
• Triaged developers, dbas, and operations staff for production outage events.
• Planned application monitoring configuration to provide alerts for system events.
• Participate in oncall rotation to respond to production issues.
• Gathered SAN connectivity configuration and assisted SAN team to troubleshoot issues.
• Setup Nagios monitoring system to test viability of usage in production environment.

Confidential, Exton, PA
Senior Software Support Engineer, December 2006 - November 2009

• Installed/Configured/Managed/Supported Unix/Linux systems.
• Provided 3rd level Unix/Linux network support to QA/Dev Pre/Post-sales.
• Supported DNS/DHCP on Linux/Solaris/Windows.
• Documented procedure for install/config/troubleshooting OS/Apps.
• Managed scripts used to troubleshoot application/OS issues.
• Supported Java/Tomcat/MySQL framework applications.
• Trained internal/external customers on Unix Network services.
• Documented instructions to identify/validate/resolve issues in KB/Wiki.
• Utilized SNMP/Syslog to test/monitor various OS/Apps.
• Used VMware Lab Manager to create customer environments to troubleshoot issue.
• Provided training/mentorship to Senior/Junior support engineers.

Confidential, West Chester, PA
Implementation Specialist, January 2005 - December 2006

• Implemented post-sales software integration for SAN/NAS/CAS/CDL/Networker at customer sites.
• Provided long term residency support at customer sites to liaise all EMC questions/issues to support.
• Met customer maintenance deadlines by utilizing all resources including 3rd party partner support.
• Leveraged the tools EMCgrab/EMCreports/HEAT to audit, report and correct configuration issues.
• Installed/upgraded/implemented ECC software and integrated with customer SNMP framework.
• Assisted partners at Disaster Recovery sites with configuration setup and testing.
• Diagnosed Host to SAN connectivity issues including LUN allocation on Unix/Windows.
• Used refined processes to resolve customer issues in timely manner using escalation paths.
• Provided colleagues/customers assistance with questions/issues on Unix/Linux/Firewall configuration.
• Handled escalated issues at customer site that need Unix/Linux expertise.
• Provided host based data migration services for customers who requested this service.
• Used procedure generators to setup/configure newly installed hardware including Centera.
• Leveraged my Unix skills to quickly diagnose any initial setup issues with Unix/Linux platforms like CDL.
• Installed/updated/validated HBA hardware/software/firmware on customer systems.
• Assisted colleagues to troubleshoot customer firewall issues that were hindering implementation.

Confidential, Detroit, MI
Systems Support Engineer, April 2001 - January 2005

• Provided 24/7 hardware/software support for 3000+ Linux/Solaris/AIX/HPUX/Windows servers.
• Liaised with vendors to troubleshoot and diagnose hardware issues at data centers.
• Revamped helpdesk/call-center operations to reduce resolution time of support issues.
• Trained junior administrators, and provided mentorship.
• Provided SGI-IRIX multiprocessor OS/hardware support for Engineering departments.
• Managed network backups via Veritas Netbackup software.

Confidential, Troy, MI
Infrastructure Analyst, February 1998 - April 2001

• Managed UNIX network install servers.
• Provided 3rd level network services support such as bootp, NIS, DNS and NFS.
• Provided network services training to in-house support engineers.
• Provided Subject Matter Expertise on any SGI-Irix multiprocessor computers.
• Prepared and tested procedural technical documentation for install projects.
• Provided on-site network install verification, troubleshooting and root-cause analysis.
• Provided support for network consolidation of multiple DNS, NIS, sendmail, and user-accounts that spanned multiple sites in multiple cities.

Confidential, Novi, MI (Temporary)
Systems Engineer, July 1997 - February 1998

• Audited existing network configuration and provided project proposals to CEO.
• Moved NIS, DNS, NFS, sendmail, and FTP servers from HP-UX to SGI-Irix OS and returned end-of-lease hardware to manufacturer.
• Conducted network security audits and provided solutions.
• Setup and integrated new systems on heterogeneous network.
• Coordinated data transfers and translations to customers.
• Created various IT support and procedural documentation.

Confidential, Livonia, MI (Internship)
Helpdesk/Support Engineer, January 1997 - July 1997

• Supported servers providing data to CAD/CAM machines tools on network.
• Managed Gauntlet firewalls and rules for access including hosts in DMZ.
• Troubleshooted, diagnosed and repaired PCs, laptops, and UNIX boxes.
• Provided user support via phone, internet, email and in person onsite.
• Provided onsite system configuration and installation on customer\'s network.
• Evaluated hardware/software to meet internal/external customer requirements.
• Coordinated and implemented application upgrades/patches.

UNIX OS: BSD SGI-IRIX HP-UX Solaris(8/9/10) Linux QNX IBM-AIX
Windows OS: Desktop windows 3.1-7, Server NT4-2008
X86 Servers: HP-Proliant IBM Dell Supermicro
Remote Management: HP-ILO Dell-DRAC SUN-ALOM IBM-HMC IPMI
VMware: ESX 3.5/4.x VCenter Lab-Manager Server
Networking: ping traceroute ssh netstat nmap snmpwalk rpcinfo tcpdump lsof
UNIX Services: DNS DHCP NIS Syslog Samba SNMP FTP SSH SMTP NTP RSYNC
UNIX OS Installs: Linux-Kickstart SUN-Solaris-Jumpstart
Unix Sofware: ISC BIND/DHCP Sendmail/Postfix/Dovecot/Spamassasin Tomcat ActiveMQ
Microsoft Admin: DNS DHCP Exchange Active Directory/Domain
Databases: MySQL Oracle
NMS: Solarwinds BigBrother Nagios IPsentry
SAN Systems: Symmetrix Clariion HP-MSA Equalogic Compellent
SAN Switches: McData Brocade Cisco-MDS
Archiving: Centera
VTL: Clariion Disk Library
EMC software: ControlCenter Powerpath symcli Connectrix
NAS: Unix/Linux basedNFS3/4 CIFS; Compellent znas
Backups: NDMP Avamar Networker Netbackup BackupExec
Compliance: PCI SOX Tripwire
Message Queuing: MQseries SwiftMQ ActiveMQ

EDUCATION AND CERTIFICATIONS

Engineering Science
CompTIA: A+ Network+ Linux+
Microsoft: MCP Windows 2000
Linux LPIC-1 Certified
Novell Certified Linux Administrator (CLA)
SGI-IRIX Certified System Administrator
SUN-Solaris Certified System Administrator
Checkpoint Certified Security Administrator (CCSA)
EMCISA Information Storage Associate
EMCIE 4.0 Storage Management Specialist