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Desktop Support Resume Profile

NY

TECHNICAL SKILLS

Proficient and capable IT Specialist with experience in providing support of Windows / 2000/XP/Vista/Windows 7,Mac OSX. Active Directory support. Blackberry/Iphone /Ipad and Android devices support. MS Office Suite 2003/2007/2010 support. Cisco VOIP Call manager/ Unity call system, Trained technician in IBM/Dell/Toshiba/HP Printers. Experienced in Imaging, Altiris and SCCM. Hardware installation and configuration of computer components including motherboards, processors, printers, cabling, trouble shooting, safety and preventative maintenance. Documenting productive IT solutions to network problems, hardware and software issues. Skilled in Norton Antivirus Corp., Veritas, Nero ,Track-it and Magic. Tech Req, Remotely possible, PC Anywhere, VNC, , Logmein , JetAdmin. Network topology's Ethernet, Token Ring, TCP/IP, DHCP. Cisco VPN, VMWare, SCCM, Citrix, Altiris.

Confidential

Desktop support/Hardware/software analyst

  • Provide technical support services to 650 users in the headquarters office. Support responsibilities range from standard through after hour projects and emergency hardware support working in conjunction with a 24/7 support desk.
  • Managed the day-to-day workload to allow for on-site and off-site scheduled, non-scheduled, break/fix and project work to be completed within the established SLAs.
  • Coordination of outside vendors, contractors and suppliers including repair/maintenance, break/fix, and logistical leased equipment movement.
  • Create and resolve tickets using Track-it 8 Ticketing System
  • Documentation of standardized methods/solutions for reference and dissemination through our Knowledge Base.
  • Team member for multiple firm wide migrations and major application upgrade projects. Windows 7/Office 2007/iManage Filesite migration team member.
  • Troubleshoot and service desktops, laptops, tablets, printers, peripherals, copiers, digital senders, wireless connectivity and LAN network connections including TCP/IP and DNS issues from the wall jack to the Cisco switches in the COM closet.
  • Troubleshoot software problems associated with Windows 7 XP , Microsoft Office 2003 2007 , Filesite and other software utilized throughout the firm.
  • Setup and configure iPhone,iPad and Android devices to work with the company's Exchange.
  • Responsible for maintaining the desktop/laptop objects within Active Directory.
  • Use SCCM image technologies in deployment, maintenance and migration of workstations
  • Setup and breakdown of various AV meeting equipment laptops, projectors, portable screens in non-AV equipped conference rooms.
  • Experience with built in Crestron/Tandberg equipped conference rooms utilizing tele-conference, video conference, Webex and LiveMeeting technologies and both wired and wireless microphone systems.

Confidential

Desktop support/Hardware support specialist

  • Provided Level 2 Desktop Support both Hardware and Software for over 150 users
  • Configured and setup Computer equipment for new users
  • Configured and maintained Printers/ Scanners/ Copiers
  • Used Active Directory to reset user passwords and check their rights
  • Used Cisco Call Manager and Unity messaging to setup users VOIP phones
  • Provided helpdesk with detailed documentation of solutions to workstation and system problems
  • Supported Microsoft Office 2003-2010
  • Trained users in use of Computer equipment
  • Traveled to client sites for offsite IT support
  • Migrated over 300 systems from Win XP to Windows 7
  • Used Asset tracking software for all IT hardware peripherals
  • Setup Video Conference Polycom system and Crestron audio visual equipment on and off-site
  • Assisted Litigation Support with burning midia and sending documents to production

Confidential

Desktop support/Help Desk

  • Resolves hardware issues and troubleshoots network key issues
  • ICS, software and printer sharing configuration
  • Avaya phones
  • Interacting with foreign conferences
  • Computer Image and deployment with Ghost
  • Tape backups
  • Blackberry support and BES configuration
  • Laptops configurations and setups
  • Responsible for maintaining all desktop hardware, PC's, laptop's, printers, desktop software and OS
  • Responsible for working with Director and overseeing the deployment of new and old PCs and laptops.
  • Responsible for providing resources to travel to remote offices and provide onsite PC/desktop support on a as need basis.

Confidential

Desktop support/Hardware support specialist

  • Resolves hardware issues and troubleshoots network key issues
  • ICS, software and printer sharing configuration
  • Avaya phones
  • AV- conference setups Tandberg, Crestron
  • Interacting with foreign conferences
  • Computer Image and deployment via PXE
  • Blackberry support and BES configuration
  • Laptops configurations and setups
  • Responsible for maintaining all desktop hardware, PC's, laptop's, printers, desktop software and OS
  • Responsible for working with Director and overseeing the deployment of new and old PCs and laptops.
  • Manage tickets escalated to the Hardware Group are timely met and handled by technicians
  • Responsible for providing resources to travel to remote offices and provide onsite PC/desktop support on a as need basis.
  • Assisted Litigation Support with burning midia and sending documents to production

Confidential

Senior Desktop support/Hardware support specialist

  • Resolves hardware issues and troubleshoots network key issues
  • ICS, software and printer sharing configuration
  • Cisco network phones
  • AV- conference setups Tandberg, Crestron, Lifesize
  • Interacting with foreign conferences Portuguese and Spanish
  • Computer Image and deployment with Altiris software
  • Tape backups
  • Blackberry support
  • Laptops configurations and setups
  • Responsible for maintaining all desktop hardware, PC's, laptop's, printers, desktop software and OS
  • Responsible for working with Director and overseeing the deployment of new and old PCs and laptops.
  • Manage tickets escalated to the Hardware Group are timely met and handled by technicians
  • Responsible for providing resources to travel to remote offices and provide onsite PC/desktop support on a as need basis.
  • Liaison between Hardware and internal IT group when working on any special projects that might come up or as assigned based on client needs.
  • Litigation Support Assistance

Confidential

Computer consultant

  • Pc technician who resolved hardware issues
  • Troubleshot network, ICS, software and printers

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